About Steve Madden
What started with a modest $1,100 investment in 1990 has transformed into a prominent name in global fashion. Founded by Steve Madden on a factory floor in Queens, New York, the brand aimed to blend innovative design with street culture and consumer demand.
Its New York-inspired identity embodies a rebellious spirit focused on individuality, allowing it to expand beyond shoes into a global powerhouse, with products sold in over 80 countries. The company frequently collaborates with notable figures, upholding its commitment to trendy, standout styles. The brand's story is a testament to ambition, resilience, and relentless hustle.
How to Redeem Steve Madden Coupon Codes
- Ensure all desired items have been added to your digital shopping cart.
- View the cart.
- Scroll down the page until you locate the coupon code box.
- Carefully type or paste your discount code into the field.
- Click the 'Apply' button to confirm the deduction is reflected in your total.
Steve Madden Return Policy
Steve Madden accepts returns on items that are completely unworn and are sent back within 30 days from the original delivery date. You must initiate this process through the online Return Center to receive proper authorization.
For mail-in returns, a $6.95 per-order fee is deducted to cover handling and postage back to the warehouse. Please note that all refunds are automatically issued to the original form of payment used for the purchase.
Certain items are strictly categorized as "Final Sale" and cannot be returned, exchanged, or refunded under any circumstances. This includes all products listed as Clearance (prices ending in .99), as well as masks, mask filters, earrings, and Gift Cards (physical and digital). Be sure of your purchase before completing the transaction for these specific items.
More Ways to Save at Steve Madden
- SM PASS Loyalty Program: Join SM PASS for free to immediately receive a 20% off welcome discount on your first full-price order and unlock benefits like free shipping offers, early access to online sales, and an exclusive birthday reward.
- Appreciation Discounts: If you are a student, teacher, military member, medical professional, or first responder, you qualify for an ongoing, substantial discount of 25% off on eligible purchases after verifying your status online. Young Adults (ages 18-25) receive 20% off.
- Shop the Deals Section: Find heavily marked-down footwear, clothing, and accessories with savings of up to 50% or more by regularly checking the dedicated online Sale Section.
Contact Steve Madden
Call: 1-888-SMADDEN
Live chat at: https://www.stevemadden.com/pages/help
Mail: info@stevemaddendirect.com
FAQs
1. Can I exchange an item?
Yes. Exchanging for a different size can be initiated directly through the Returns Center. If the new size is in stock, it will ship out as soon as you drop off the original item at a designated FedEx location.
If you want to exchange for a different style or color, you must place a new order first, and then contact customer service with your new order number. They will provide a prepaid return label for the original item, ensuring you receive a full refund once the return is processed.
2. Can I change or cancel my order after it has been placed?
Yes, but order processing begins very quickly after checkout, so there is a narrow window for changes. You must contact Customer Service immediately via phone or Live Chat, ideally within 20 minutes of placing the order. If the order has already begun processing, it cannot be altered or canceled, and you will need to wait for delivery and follow the standard return procedure.
3. Does Steve Madden offer a price adjustment if an item goes on sale after I buy it?
No. Steve Madden does not generally offer price adjustments.
