zulily.com Reviews
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2.2 / 5
Average user rating
2432
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zulily.com.
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zulily.com Reviews
Read real experiences from customers of zulily.com.
Brands may not incentivize or pay to hide reviews.
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Erica
March 27, 2026
Zero communication on an order placed…
Zero communication on an order placed in October 2025, sent confirmation of shipment right after order was placed and then….nothing. No order arrived and no response to numerous emails. I used to order from Zulily all the time but not again.
ARIZONA FLASH
March 21, 2026
slow slow slow fulfillment and no customer service
so they grab you with ok prices and emails everyday. I ordered and everything fell in a deep hole. They email with an update with 5 steps and it looks like a week for each step. No customer service chat, No customer service phone number. Took me forever to find a email, but they do not answer that. So the little bit you save is not worth the hassle. If you ever get your product. I knew something was up with they had an up fee to cover returning??? So they can send you absolute crap and you have to pay to have it fixed. I would say this deal is a total scam
Blake
March 17, 2026
Took money, no product
Awful. I ordered a pair of sandals because they were much cheaper than retail price. But TWO MONTHS passed and they still didn’t ship. I emailed them and they said they would refund me. This company is a SCAM. They’re banking on their customers forgetting about the order. Be careful.
Kathie Patrick
March 10, 2026
I ordered Birkenstocks at a good price…
I ordered Birkenstocks at a good price 2 weeks ago. They have not been shipped & are sitting in nowhereville. I finally disputed charge with my bank & they took care of getting order refunded. I won’t be ordering anything from Zulily again
SHARON
March 5, 2026
I had a good experience with Zulily
I had a good experience with Zulily
Wisdom Grant-Odgen
March 3, 2026
Quality of the Items
The Items are very reasonable and the quality of the products are great Please bring back those one of a Kind clothing and accessories products shoes
Donanne Fitzgerald
March 2, 2026
Prompt delivery!
Prompt delivery!
Kim Doyle
March 2, 2026
I got what I ordered very quickly and…
I got what I ordered very quickly and efficiently!
Candy Tang
February 22, 2026
I would give a zero star if possible
I would give a zero star if possible. It's a scam company. I asked for a return, it gave me an exchange. I tried to contact their customer service, not available, always hanging up automatically. I will pass on this company, unbelieveable.
scl
February 18, 2026
I received a broken necklace and…
I received a broken necklace and returned it per instructions. I was initially informed that the return did not meet criteria. It was broken - really???Only after threatening them did they reverse the decision.I’m still waiting and there is no way to communicate via phone.Never ever again.There are too many other companies with good customer service.Contacting the BBB now.
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