zipcar.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 298+ users reviewing Zipcar. Read verified ratings and real customer experiences on zipcar.com before you order.
Related articles
1.5 / 5
Average user rating
298
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zipcar.com.
Brands may not incentivize or pay to hide reviews.
zipcar.com Reviews
Read real experiences from customers of zipcar.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Abhishri Singhal
March 30, 2026
Charged $156 Instead of $67 – Supervisor Refused to Help
I reserved a Zipcar in Sacramento from March 26, 11:00 AM to March 27, 12:00 PM for $193.08, which I paid. On March 27, I used the app to extend my reservation until 8:30 PM. The app showed an additional cost of $67, which I accepted.After the transaction, I was charged $156 instead of $67. At no point was I notified that the charge would be this high. I contacted Zipcar customer support multiple times, including a supervisor. They said that extensions beyond 8 hours could trigger a full daily rate plus taxes and young driver fees, but none of this was displayed in the app. Even after adjusting my reservation to match the 8-hour window, the $156 charge remained.The supervisor said they were the highest point of contact, yet they refused to help, did not try to understand my perspective, and offered no real solutions or explanations. They repeatedly told me to “put myself in their shoes,” and when I did, I explained I would try to help if I were in their position, but they ignored my point and continued to repeat that nothing could be done.I was never shown a total of $156 before confirming the extension. I believe this is an unfair billing practice. I am requesting a refund of $89, the difference between the amount I agreed to pay ($67) and the amount charged ($156), and I hope this matter can be reviewed and resolved fairly.
Vera Son
March 23, 2026
Would not recommend to anyone
I am very unhappy with my experience with Zipcar.The car was not where the app said it would be, which meant wasting time searching and having to contact support. When I finally found it, the fuel level was already low. At the end of the trip, there was no available parking in the designated area, and I had to spend a long time driving around and calling support again just to figure out where to leave the car.On top of that, the vehicle was dirty and poorly maintained.Overall, the experience was frustrating, time-consuming, and not what I expected. I would not recommend Zipcar based on this experience.
Amber Mitchell
March 21, 2026
Absolutely horrendous experience I hope…
Absolutely horrendous experience I hope and pray this company gets better or closes! I paid $243 out of desperation because I live in a city that had no rental cars available and I needed one for a work trip. The agreement that I signed up for allotted me for 200 miles per day. I returned the vehicle on time and cleaner than it was when I picked it up because it was disgusting and the right tire felt like it was gonna fall off to which I also reported it and they left me on hold anyways I returned it on time and they immediately hit my card for another $122 and they’re refusing to return it. They’re stating that I went over my allotted mileage when I clearly did not when I was supposed to have 200 miles per day.
Oliver Parsons
March 19, 2026
Be very careful when hiring a Zipcar…
Be very careful when hiring a Zipcar vehicle.I hired a van for a house move and discovered at pickup that the sliding side door would not lock because of a hole that had been drilled into the door. This ultimately damaged the locking mechanism meaning I could not safely secure my personal belongings during my transport. I reported the issue on the day, but the only solution offered was to return the van and travel miles to collect another one, which was not realistic in the middle of a house move.Zipcar later refused a proper refund despite the vehicle not being safe to drive and not being provided with the service I paid for.The most concerning part is that a vehicle with a broken locking mechanism and a warning light was even available for hire in the first place.Based on this experience, I strongly advise anyone thinking of hiring a car/van for moves to find another service. I will not be using Zipcar again.
Christine Lumen
March 12, 2026
The worst service ever
The worst service ever! The cars are always dirty and dusty inside and out. They charge a fortune for nothing. Not recommended!
Danielle Tassara
March 10, 2026
I would give a 0 if I could
I would give a 0 if I could. Felt like a total scam. I used Zipcar for several years until 2022. Now (2026), it's like a totally different company with predatory tactics. I paid for a full day to rent a car. The miles (which have never been limited before as far as I know) were limited to 200 without it being clearly stated. They charged me $109 for the extra prices, almost $30 more than the actual rental price. Absolutely insane prices for any rental car company. Talking to customer service was terrible.
Wendy
February 23, 2026
If I could rate 0 stars I would this…
If I could rate 0 stars I would this company is a scam and they don’t deserve your money they add there own fees when they feel like it I paid almost $500 to drive a car for a day it’s not worth it go to a regular rental company!!!!
Madeleine
February 7, 2026
Would give 0 if possible
Would give 0 if possible. Horrible experience, the car we wanted wasn’t starting, we called customer service and they said the battery is dying. The agent was unfriendly and even told us to stop talking….
Justin Allen
January 18, 2026
Unauthorized charge
Never submitted my application, but was charged an application fee anyway. Now they’re refusing to refund me my money for the unauthorized charge.
Daniel S
January 14, 2026
Thieves
They are thieves. Do NOT sign up for this service. They take money out of your account for an “application fee” without your authorization.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).