zgallerie.com Reviews
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Join 426+ users reviewing Z Gallerie. Read verified ratings and real customer experiences on zgallerie.com before you order.
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3.7 / 5
Average user rating
426
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zgallerie.com.
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zgallerie.com Reviews
Read real experiences from customers of zgallerie.com.
Brands may not incentivize or pay to hide reviews.
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Alexandra Caspero Lenz
April 8, 2026
The worst customer service
The worst customer service. Read the reviews, this isn't a company you want to purchase from. We bought a piece of art that came CRACKED and they had a huge song and dance on whether they would accept a return, and then tried to tell us that we needed to pay shipping back to them. After a month, we finally received a refund. Shame on us for ordering from them again. I received the wrong size sconces and wanted to exchange them for the right size-- they refused to honor this, and just kept trying to get me to take a partial refund instead. There's a reason the reviews are so bad.
Christen Ng
March 19, 2026
Outstanding Customer Service from Ken M.
Ken M. at Z Gallerie provided outstanding customer service. He was responsive, professional, and thoughtful throughout the entire process, taking the time to review my concerns carefully and communicate clearly. What stood out most was his willingness to help and his commitment to making things right in a fair and generous way. He turned a frustrating situation into a very positive experience, and I truly appreciated his patience, follow-through, and care. Excellent service.
Ms. Rhonda
February 13, 2026
Thin cheap Podva bedding comforter
I ordered what I thought was a plush comforter with 2 pillow shams and what I received was a thin cheap sheet of paper. I reached out to the company to return it and I was told they did nothing wrong and I need to pay the return fees and shipping, ridiculous! Why charge a customer that’s not satisfied with the cheap products you’re selling.
E St
February 10, 2026
Eren is awesome! I recommend Z Gallery
Eren, my contact with regards to scheduling my delivery was incredible! She was so helpful, knowledgeable, punctual, thoughtful, and professional +.I will definitely shop at Z Gallery again following this experience.
Rae
January 31, 2026
My original package was never received…
My original package was never received and I was able to get a replacement after making a claim with no problems. I would definitely recommend
Diana Florea
December 31, 2025
Disappointing quality and customer service
I had a very disappointing experience with Z Gallerie. The products I ordered arrived damaged and were clearly made with very poor quality, which was shocking given the price point. Customer service was equally disappointing. Even after providing photos of the damaged items, I was denied any resolution due to a rigid return policy, with no flexibility or consideration for holiday gift purchases or defective merchandise.
dawn
December 27, 2025
great customer service!
We had a problem with product called customer service dealt with Quenne, who was very professional and followed through until problem was solved. Great customer service.
Marjie Peterson
December 27, 2025
Excellent customer service
Update to review (below):Z Gallerie responded to me after I posted the review below and was extremely helpful in arranging a return of the navy blue pillows. Here are my comments to them:It took a while to get Z Gallerie’s attention, but once you realized I had a problem, support was amazing. I have never experienced such thorough and thoughtful communication from any customer service organization. Thank you.I have amended my rating of them accordingly.Previous review:Ordered black and rust pillow covers, received black and navy blue pillow covers. Contacted Z Gallery three times.No response at all. Do not trust this company.
Tue Simone Snow
December 24, 2025
BUYER BEWEAR!!!!!Z-Gallerie is selling TOV furniture as their own.
BUYER BEWEAR!!!!!Z-Gallerie is selling TOV furniture as their own. They laughed in my face and told me they will not match the price for the same chair after I sent and showed proof that is the same chair, and they are selling it under another name at a higher price. I am reaching out to formally request a price match for a recent purchase I made at your store. I found an identical item being offered at a lower price by another retailer. Z-Gallerie is advertising the same chair under a different name, but at a significantly higher price and free shipping. I believe a price match is warranted in this case. Note: The chair from Z-Gellerie is clearly labeled with an alternative advertised retail name, along with the accent pillow that comes with it.My Order Information:Item Purchased: [Lottie Swivel Chair, SKU 012198768]Date of Purchase: [12/04/2025]Order/Receipt Number: [XXXXXXX]Price Paid: [$698.99, QTY 2, Total with Shipping $1,760.86]Competitor's Information:Competitor Store Name: [TOV Kenndy Swivel Chair]Competitor's price: [$599.00]Evidence of Price: [Link to the product page or attach a photo/screenshot of the competitor's current price/advertisement]
Lee
December 20, 2025
Great furniture pieces and outstanding…
Great furniture pieces and outstanding customer support...second to none!! Lyka is exceptional in customer support.
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