xtool.com Reviews
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4.0 / 5
Average user rating
969
Total reviews
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xtool.com Reviews
Read real experiences from customers of xtool.com.
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Ricardo Fulgueira
March 27, 2026
Review: xTool F2 Ultra UV Laser
Review: xTool F2 Ultra UV LaserI recently purchased the xTool F2 Ultra UV Laser, and overall the machine itself is solid. Build quality is good, setup is easy, and it delivers nice engraving results for the price. My only suggestion would be a slightly more powerful UV source, around 10W would make it even better.Where it falls short is the software xTool Creative Space. It feels more like a hobbyist tool than a professional solution. There’s no virtual print driver like you get with systems from Epilog Laser or Full Spectrum Laser, so the workflow is slower and more tedious. You have to export designs (e.g., from CorelDRAW), import them, and reassign settings manually.Overall: great hardware for the price, but the software limits productivity.
Paul Angeles
March 27, 2026
Promised Parts Not Delivered – Machines Incomplete and Unusable
I purchased multiple machines from XTOOL as floor models at CES 2026 in Las Vegas. Before completing the purchase, I was explicitly assured that any missing parts or accessories would be provided. I relied on that assurance when making my decision.After receiving the machines, I discovered that several essential components were missing, including parts required for proper setup and operation. Some of these items are not even available for purchase through the company, which left me unable to resolve the issue on my own.I reported the missing items on February 6 and have followed up multiple times since then. Despite being given ample time to address the issue, the company has not provided the missing parts. Instead, I was offered partial compensation, which does not replace the required components or make the machines usable.Additionally, some items (Bluetooth dongles) were damaged during loading by their staff, which was acknowledged at the time.As a result, I am left with incomplete equipment and delays in starting my business. I made multiple good-faith efforts to resolve this directly, but the issue remains unresolved.
Coryn Neff
March 17, 2026
Horrible
Horrible. Prior to the black friday sales of 2025, i would have given them 5 stars. However, this past purchase experience, I made from them to get my business off the ground was horrible. Even though I provided all verification that i have a legal entity and i'm using the purchases i made from them to manufacture products for sale, they told me they don't believe me and refused to reimburse the taxes paid, even though i was promised they would. They made the process to prove i own a business extremely difficult and then refused the exemption, even tough they are required to by law. Additionally I still have not received everything I ordered. I'm so beyond frustrated with xtool, it's not even funny. Don't buy from them. Their customer service is in the toilet.As requested, here are 2 of the ticket numbers. There are more: Ticket#762330/xTool M1 UltraTicket#802621/xTool M1 Ultra____________________________________Regarding this: We sent you a REV-1220 Pennsylvania Exemption Certificate for you to sign and return, but we haven’t received your response yet. I completed and sent it 3 times to you. if you email me directly, i'll complete and send again to you. as for this: Our team also replied to ask which specific items you haven’t received, but we haven’t heard back from you either. --- I did respond. I even was forced to open additional ticket numbers. I'm telling you. this experience has been horrible. they kept closing my tickets. telling me to wait to see if things would arrived. they never did. it was one of the bonus packages. Again, email me directly, and i'll respond and provide what i did not received. I'm tired of creating tickets, just to get the run around and have them closed with no resolution. since you have 2 of many ticket numbers, you have my email. please email me directly. I would love to have this fully resolved and increase the star rating here. but i refuse to do that, if you are just going to continue sending me down the same exact path i've been on.
Mark
March 16, 2026
STAY AWAY !!!!!!!
Oh, I don't even know where to start... It starts with their model of business. The actual xTool NEVER calls or answers you back. You must deal with the (very nice) crew, based far away from the actual xTool. They answer calls, email you back, and are actually very nice. The problem is that they CAN'T DECIDE ANYTHING. You can talk as much as you want, explain as much as you need-you will never talk to actual xTool, who make decisions. All they answer is-I am sorry, I will send email to xTool. AND THAT'S IT !!! The xTool themselves-terrible. Absolutely NO respect to its customers!!! It started with a lie, xTool approved and promised to ship via expedite shipping, as it took HUGE AMOUNT OF TIME for their sales team(same not related nice guys) to answer the questions (through the emails to the actual xTool via emails)and put a deal together. I am not talking hours, I am talking about weeks!! despite promise to expedite, they shipped regular shipping, which is significantly longer. That was a first red flag. Second red flag was when the shipping hasn't moved 4-5 days, we called the shipping company and xTool. The shipping company answered right away, said that the truck was involved in accident, and it's going to take 3-5 business days to rescue the truck and then few more days to evaluate if the equipment is damaged. Long story short, we are not going to receive the machine in 2-3 weeks. We understand, accidents happen, hope no one is hurt. We called xTool (the same nice guys far away) requested to prepare and send another machine for us, and claim the old machine with the shipping company (the solution provided by the shipping company). NO FRICKiN ANSWER FOR OVER A WEEK!!!!!!! The agents keep saying " our apologies, but we haven't heard anything back from the xTool team" !!! for over a week!!! If they were sending us the new machine-we would of got it by now! We lost two large contracts over this, and paid 4 workers to receive, move and assemble the machine on the day the delivery was promised. As of now, over $11,000 lost somewhere at xTool, we lost two large contracts, paid extra for workers, the frustration is through the roof, have NO IDEA when we are going to receive the machine and WHAT CONDITION it's going to be after the accident, AND STILL NOTHING FROM xTOOL!!! It's all happening when they need us (the money). You can only imagine what's going to happen when they don't need you, but you need them!!! (for warranty, support etc') Just save few years of your live and avoid this scam!
Don Miller II
March 11, 2026
Amazing Customer Support
I bought an xTool F2. It is an amazing machine! I used it for about a week, but I found it wasn't a strong enough laser to cut as deep as I needed. I contacted xTool customer service to make sure I was using it properly. They were very helpful, but it turned out I bought the wrong laser. I discussed what my return options were for the F2 to purchase the F2 Ultra, which is about 4x the cost. xTool Customer Support told me I had a window of time to do a return but that there was a restocking fee and I'd have to pay to ship it back. But, if I bought the X2 Ultra first and send them the order number, they would do a full refund and pay to ship it back! I ordered the F2 Ultra and had a full refund within a few days!! The F2 Ultra is even more amazing!!
Mea murray
March 9, 2026
Bought the appareal printer day 1 came…
Bought the appareal printer day 1 came broke they still keep saying after a month they dont have a label for me to return it. How long do you wait before you file a lawsuit they keep taking payments out but won't make this right with me. I have a machine ive never been able to use
Tom
March 7, 2026
Deceptive "Bait-and-Switch" Marketing – Violating Consumer Trust and Advertising Laws
If your products are genuinely good, you do not need to rely on cheap, deceptive marketing tricks to drive traffic. xTool is currently running aggressive YouTube ad campaigns with the explicit, clickbait title "Win the xTool New F2 Now". However, this is a complete sham. As soon as you click the advertisement, you are simply dumped onto their standard e-commerce page where you are expected to pay over €1,200 for the machine. There is absolutely no mention of a giveaway, entry form, contest terms, or a raffle anywhere in the video itself (/FAkFqxBQs8Q) or on the landing page. This is a textbook 'bait-and-switch' tactic designed purely to lure consumers to their webshop under false pretenses.Not only is this highly unethical, but it also actively violates established advertising standards and consumer laws. Specifically, this ad breaches the Google Ads 'Misrepresentation' policy regarding 'Unavailable Offers', as the promised giveaway literally does not exist. Furthermore, operating within the EU, this tactic violates the EU Unfair Commercial Practices Directive (UCPD) - Article 6, which explicitly prohibits misleading actions and bait advertising that deceives consumers about the existence of a specific price advantage or free offer. If a brand resorts to blatantly lying to potential customers just to score a few extra clicks and inflate their website traffic, how can we possibly trust their warranty, product safety, or customer service when a machine actually breaks? A company selling high-end, potentially dangerous laser equipment should operate with the utmost transparency and integrity. I strongly advise potential buyers to be cautious and not fall for these fake giveaways. For reference to any platform moderators or consumer protection agencies reading this, the deceptive ad in question has the following details:- Google Ads Report ID: 6697356011348094617- Ad/Listing Link: CgBL-queoaYC7KcrVjLsPj7LtuQLFm_OZhQHo2tiXqRVkEAEgAGCRzJaFgBiCARdjYS1wdWItNjIxOTgxMTc0NzA0OTM3MaAB3-rX5yioAwTIAwqqBNIBT9Ak9LjqtNf19wK3MzAx3lmxOGCZ5gK9g8JU7brJojnnAWThZ7j_tMFrteUoRfI-AVog4J8xARcsYaAE_aj_PTWbG5YP5qTRHFI8CJUL5xEsmmR_D7kfmxBD6R0AbxO7Ypv2MsDRKV60DouzKUv3NXH5ckWW0-yx0wN_6K_9HEhdu4_XJPcUMOtbwDvz9n3vc1p2YEj4YwluCjRLMM1Jybqypj0MeP5WWBvri7Jy1GLYujtLAWcfV_wWlT8x27RArRgwLBgwBtueFRDc91GTIeMAiAWc2_SyVpIFCggTaAF4v67M3gOgBqEB2AYCgAffoqjHA4gHAZAHApgHAqgH8sCxAqgH8rSxAqgHuMSxAqgH4baxAqgHpc-xAqgH552xAqgH6J2xAqgH77WxAqgH8LWxAqgH-dOxAqgHqeCxAqgHhAioB6bUsQKoB6jSG6gHtgeoB7HcG6gHyJ-xAqgH5pqxAqgH-L-xAqgHsJuxAqgHrrGxAqgH5ryxAqgHyrqxAqgH_bKxAqgH97ixAqgH-LixAqgHyM-xAqgHyc-xAqgHzcexAqgH8dGxAqgH_NWxAqgH-9WxAqgHjNaxAqgHi9axAqgHndexAqgH9JmxAqgH-L-xAqgHndSxAqgHgcYbqAf8r7ECqAfj2RuSCAtGQWtGcXhCUXM4UagIAbAIDNIIOAiEwIDQBBACGFoyCKHGgI6AgKAIOhLC0ICAgICECIDAgICgwICAAjpI2aDSNVAUWID_z8fYh5MDyAkXyAmPAcgJwgG6C2sIAhAFGAQgBygBMBlABUgAUAFYZGAAaABwAYgBAJgBAaIBNwoiCAEgAigC2rgEGDIWOhQKEigwSM6fvIfgCpgXrIzmJZgZAPgBAYgCBKgCBbICBAgDEAHAAgLYAQGAAgGIAgW6AwV2aW
Monkgogi Oatile
February 28, 2026
My xtool device has been stolen how can…
My xtool device has been stolen how can i track and find it
Heather Moore
February 27, 2026
Susan has been great
Susan has been great. She held my hand every step of the way!
JASPER GLAVANICS
February 19, 2026
Inventory issues
Generally i feel this could be a great product and most of my order arrived promptly ... however the one key component, the laser welder, which basically runs everything, is now apparently out of stock until at least 6 weeks away. So i therefore cant start work on it and have a rather large box of tech that doesnt work, sitting in the workshop. Time and time again, businesses do this. They take your money (in this case $13k!) and then announce the item is out of stock. Just say its "out of stock" from the get go and save all these issues. As i would have arranged other plans for the metal fab. 6 weeks is a lot of time wasted on not generating expected revenue. So i guess this is a review of their company logistics, rather than the product itself. TRACK YOUR INVENTORY PEOPLE!
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