xero.com Reviews
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4.1 / 5
Average user rating
10735
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for xero.com.
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xero.com Reviews
Read real experiences from customers of xero.com.
Brands may not incentivize or pay to hide reviews.
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SammyB
April 11, 2026
1 star review (wish it could be 'xero' stars… lol!)
1 star review (wish it could be 'xero' stars... lol!) following their dismissive and patronising handling of my very simple, unambiguous service request, and then trying to gaslight me in the responses to my formal complaint, all following *their* muck up and repeated refusal to fix it, including lying to me that it had been fixed, when it wasn't.An amusing story from all this, they publish the CEO's email address so you feel like you can escalate your complaint when you're at the end of your tether due to their appalling service. Well... that address doesn't go the the CEO at all, it goes right back to the same incompetent support team! That level of smoke and mirrors deflection should tell you all you need to know.Beware platform decay. Just pay that little extra for sage and save your sanity - much better all round.Anticipating someone from Xero will post here saying 'oh, we need your account details, then we'll take a look into your complaint!', well, you've comprehensively failed to do so after multiple direct contact opportunities, including 'email the CEO', so why should I bother now? The purpose of this review is to warn others how bad you are, not to try to get some sort of reasonable resolution to my complaint - you've already comprehensively proved you don't care about your customers.
Richard Joseph
April 11, 2026
Just getting to grips with using Xero…
Just getting to grips with using Xero software, I have been using spreadsheet for many years but have to move across to mtd. The help line are very friendly, patient and knowledgeable.
Darren Hinton
April 11, 2026
They always help to make things easy
Nice and seay phone call and was sorted in minutes
Carol McAndrew
April 10, 2026
Habib was amazing
Habib was amazing. I have no idea of technology, so he was patient and talked me through everything very well. I did not feel rushed, and he helped me change settings to fit in with my business needs.
Gareth Jones
April 10, 2026
Really helpful and sympathetic
Really helpful and sympathetic. Good support.
Anon
April 10, 2026
Excellent introduction to the service…
Excellent introduction to the service and Habib was especially helpful and quick with set up of all connectivity with bank account and HMRC. Excellent service from Habib.
Troy
April 10, 2026
User friendly
User friendly, clean layout. Simple and powerful. Great integrations. Recommend.
Cristina Garcia
April 10, 2026
CG Review
The custom support area is very obscure. I found it impossible to find an area where you could write a note describing your problem. Finally, I wrote back to one of the automated emails I received to confirm subscription and this worked. From there, Michael, Qudsia and Kim diligently help me getting everything sorted. Thank you!
Marin Moraru
April 10, 2026
Bank Feeds
The Xero team was supportive and responsive to my enquiry.
Lucille Porter
April 10, 2026
Easy to use
Easy to use and integrates well with my other systems
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