worldmarket.com Reviews
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Join 138+ users reviewing Cost Plus World Market. Read verified ratings and real customer experiences on worldmarket.com before you order.
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1.7 / 5
Average user rating
138
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for worldmarket.com.
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worldmarket.com Reviews
Read real experiences from customers of worldmarket.com.
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C Elizabeth Cano
April 4, 2026
I was in the Napa store to shop
I was in the Napa store to shop, a return and pu an order. It was almost closing time and a few minutes before I headed to the check out (I hate keeping ppl after hours). The lady who proceeded to help me (Trixie/Tori -something like that #2269?)helped me. I did my return first and has I told her about it she immediately asked if it was an online order. I said yes and showed my receipt. She had a hard time finding the order date. I helped her find it, then she had a hard time finding the total order amount, I helped her with that too! Maybe she was new, idk. I picked up my order ok, but when it came to ring up my store purchase she was flustered. I had hair clip (claw ice cream) that in the clearance area (lots of them) and it rung up original price of $12.99. Nope, I said as it was clearance. She never offered to go look or find out about it! So she took it off, or so I thought. My daughter was with me and we wanted her things in a separate bag which she was purchasing a gift bag. I had her things on top of the gift bag and had she started to ring them up, I moved the things so she could do the bag first and I could put the things in it. She freaked out and said, "No I haven't rung it up yet, don't".. I told her know and that I wanted her to ring the bag up first. She acted like I was stealing things! Afterwards I apologized for being there late. I got nothing back. I looked at my receipt and she charged me twice for the hair claw instead of deleting the transaction, then acted like I was bothering her for the -$28+ refund of HER mistake! I've worked in retail for 22+ years, would I get a little confused at times sure but not rude like her! Made for my visit at the Napa store less than positive!! She needs to chill didn't a bit!
Elizabeth E. Horton
April 2, 2026
Planned to take for book clubOrdered several cookie tarts
Ordered several cookie tarts, some olives, etc. All arrived saturated with juice from the jar, broken glass in the bottom.So badly damaged, I'm disgusted.I would need to take "clear" photos and send them.No cell phone-hate them.DO NOT BUY from costplusworldmarket.
Krazikatt
March 31, 2026
After paying the shipping AND oversized…
After paying the shipping AND oversized item fees ($195 in fees on a small cabinet and bench) the items just didn't seem worth it. The cabinet was pretty expensive and I still had to put it together. Unfortunately the doors don't line up and there is no way to adjust them. I was offered a 15% discount. The other item is still "processing" after a few weeks and they won't cancel the order even though it hasn't shipped yet. They said that I just have to wait and then send it back once I get it. Seems ridiculous to me. It also takes a couple days to hear back from them each time I respond to the customer service email. I won't order furniture from here again.
Tristan Davis
March 28, 2026
$300 for a FRAME of a chair
$300 for a FRAME of a chair? Then ANOTHER $160 FOR THE CUSION????? WHAT ARE WE GOING TO DO WITH A FRAME? This store is a scam!!
Angela Buck
March 20, 2026
I've never in my life experienced the…
I've never in my life experienced the worst customer service I spoke with a manager and Naya she refused to do a price adjustment when I was inconvenienced and told that I could put a birthday card on my order and I use PayPal and then she refused to cancel the order and redo it over the phone because it was PayPal so I just took my business elsewhere because there was nothing that she would do to make the order a little bit smoother and I felt like I was inconvenient so I won't be using this company ever again in my lifetime
Kate
February 26, 2026
Health Hazard!
Went to look at outdoor furniture due to a friend’s recommendation. Found potentially hazardous mold on the display. I let an associate know but was told they had already informed corporate but were made to “clean” it and put it on display anyway. Was also informed that despite staff protests furniture that was found with a rodent nest in the box was also “cleaned” and displayed for sale. I promptly left the store.
Marcia Tolin
February 5, 2026
the site is a lie and "SAYS" it offers free shipping on orders…
the site offers free shipping on orders over $49 EXCEPT for online only items??? So customer service can't tell you which items apply or not. They barely speak english and take forever to answer a question. They typically have children or babies making noise in the background. Is that the best they can do. What a crock! I used to love the store. Not anymore and most of their stuff is way over priced now.
P Massey
January 31, 2026
customer service
I had to have a Christmas tree on display - not for sale - Riley the sales associate and Mimi the store manager made it possible for me to purchase this beautiful tree....the compliments were INCREDIBLE - thank you again for everything
Jane Park
January 30, 2026
I wish I could give them 0 stars
I wish I could give them 0 stars. Awful! Their website is glitchy and it took my rewards and when they promised to put them back they didn't and they won't even let you speak to a supervisor even asking 5 times. Awful experience! Don't ever get their card.
Amy
January 29, 2026
Ordered online, refused to let us pick it up when we arrived, then sold it to someone else.
We ordered an easy chair we saw in store online the next day after considering it overnight. We then went to the store to pick it up. Even though there was one on the floor and the cashier said there was one in back as well, they wouldn't let us pick it up. They said we had to wait for a follow-up email saying it was ready for pick-up. I explained that online it said the store only had one in stock, that other people were looking at it and there was already a hold on my credit card, so we would like to take it home with us. They refused. Two days later we were sent an email that said "This is embarrassing, but it happens. The chair you ordered is no longer available. The good news is the hold on your credit card will be released within 72 hours." No apology. No offer to make it right. And the wording implying getting our money back within three days as "good news" was the icing on the cake. When we wrote in, they offered a 20% coupon IF we submitted a bunch of information to them, instead of just sending it in the response email. I then did a bunch of research about the company and their policies online, which are mostly very negative, including an article from former employees that said that if any furniture they intended to sell had any flaws they required their employees to break it before throwing it out. Wow. I'm done buying stuff from this company.
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