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3.6 / 5
Average user rating
3979
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wordpress.com Reviews
Read real experiences from customers of wordpress.com.
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Rose F.
March 16, 2026
Need to delete an old Wordpress Site
A family member made a website for a college class over ten years ago using Wordpress. Put a resume on it. Life goes on and they forget about the site. Now, I'm googling family members for fun and this site pops up as the first result on Google. It has sensitive PII. They want to delete the site because they now understand privacy concerns better than they did when they were in college. The thing is...the email account used to create the site no longer exists, because the family member is no longer affiliated with that college, and hasn't been for over ten years. They cannot access their Wordpress account. It simply is not possible. They also can't contact customer service because 1) Wordpress doesn't have a customer service support line and 2) Human customer service support is only available for paying customers. It is ridiculous to have to pay a company for the privilege of speaking to someone in order to get an account removed. So they go through the AI help routes and go through all the steps Wordpress suggests. But since the email address no longer exists, it's a moot point. So they are directed to forums, where they post their issue, and are now being emailed with offers from random people, not Wordpress employees, to "assist", but they're really just trying to make a buck. That's not cool.In an effort to protect privacy, this family member has inadvertently doxxed themselves further by bringing attention to this problem to more strangers on the internet by following Wordpress's reccomendations.All we want to do is delete this account. Delete this website. We don't want to hide the site or set it to private. Privacy concerns are such that we want it deleted. And we can't get in touch with anyone to help.Even without the email address attached to the account, this family member can prove that this site contains this family member's PII, and that the site belongs to this person because of the contents of the site. I'm not a tech wizard, and neither is this family member. They were just following a class assignment for college ten years ago. They didn't really understand what they had done at the time, and it's not the kind of thing one is going to remember doing in the long term.Why is it so hard to get in touch with someone to get this thing deleted?We want a phone number or direct contact information for a Wordpress employee who can help us resolve this in a timely and effective manner.The AI isn't helpful and neither were the forums or Account Recovery.
Michael Clark
March 14, 2026
Difficult UI to navigate
Difficult UI to navigate. WP also has several different URLs which makes the experience more cumbersome and less clear
Becky Wells Phillips
March 13, 2026
WordPress is more than a host. They’re my team.
Nick at Wordpress checks in with me regularly to make sure I’m still happy with my website. The entire team has been helpful and accessible to me, and I really appreciate all the extra care and hand-holding they’ve provided me. Additionally, I’ve had problems in the past with people who claimed to know how to build/design/manage websites and it’s so refreshing to have someone I can trust explicitly. Thank you, Wordpress!
Roland Ledoux
March 11, 2026
For Exceptional media output
Creating a website for any purpose is extremely easy and the problems have been virtually non-existent. I recommend WordPress to ALL friends and family.
Jeanne Trupiano
March 10, 2026
Nick provides terrific WordPress.com support
In each call with Nick, he has exhibited all the qualities needed to provide spot-on and professional WordPress.com support. His easy-going, friendly manner, coupled with terrific know-how, has made my website-building journey one to approach with confidence!
Jen Rising
March 10, 2026
Try it with a tutorial and you’ll be amazed!
Word Press looks difficult to manage when you first start out, but the tutorials are excellent at helping you navigate from the beginning. It has all of the tools I need, and I use it daily now and love it!
Tom Bernard
March 10, 2026
Delayed delight
While the timing took a bit longer than expected, the end result was outstanding. I had previously used a template and created a functional site. The Wordpress team turned it into a very professional first impression at an affordable price. I am very happy with the quality of the work and the value.
Tatiana H
March 5, 2026
I have a great experience with…
I have a great experience with WordPress, have helped create beautiful site, ensuring everything works perfectly. I especially appreciate my experience with engineer Nick, he is very professional and helpful! Thank you so much!
Rasius Makselis
March 4, 2026
Swift response
Swift response. All issues with my account were resolved quickly and efficiently. Very nice and professional communication. I am truly impressed!
José Quintana
March 4, 2026
It's never works as supposed so and…
It's never works as supposed so and it's always need something to get fix and the updates... The most stupid thing the system generated updates that basically make everything go wrong.
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