wineinsiders.com Reviews
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Join 189+ users reviewing Wine Insiders. Read verified ratings and real customer experiences on wineinsiders.com before you order.
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4.3 / 5
Average user rating
189
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for wineinsiders.com.
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wineinsiders.com Reviews
Read real experiences from customers of wineinsiders.com.
Brands may not incentivize or pay to hide reviews.
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Jan
March 27, 2026
Problem Solved
I have ordered from wine insiders for many years. I am always satisfied with the wine and how quickly it arrives. Today I had a little problem with an order. James was able to rectify it in no time. I really appreciate the great customer service.
JOHN KING, Austin, Texas
March 26, 2026
Long time customer has one unsatisfactory bottle credited.
We've been doing business with Wine Insiders, and predecessor firms, for many years. The choice of table wines at reasonable prices, reasonably fast delivery, and the guarantee to stand behind their products is exceptional. For the first time in several years, one of the wines was "corked". I called WI and was given immediate credit - cordial and professional customer service.
Y Petros
March 20, 2026
Excellent customer service
Excellent customer service. I am curious to experience the 'Mystery Case'
Carly
March 20, 2026
Excellent customer service
Excellent customer service. The representative was patient and knowledgeable about what I needed to do to complete my order. I have been shopping at Wine Insiders for more than ten years and ALWAYS get customer satisfaction. Great wines at great prices.
NICKI L BADER
March 12, 2026
I ordered 15 bottles of wine
I ordered 15 bottles of wine. It would not let me apply the spd50 code. When I contacted customer support James was very helpful. He placed my order for me. He knew exactly what was going on. I got my wine ordered with his help.
Leigh
March 12, 2026
We have ordered from Wine Insiders for…
We have ordered from Wine Insiders for many years and appreciate the wine and frequent discount offers. Today, after many unusual difficulties with online ordering, I received an apology and excellent service when I called and was finally able to place the order.
Ainsley Forbes
February 25, 2026
The importance of customer service!
Despite the challenges of not being able to complete the order online, Michael was extremely helpful when I called to complete the order. Glitches do happen. Customer service was top notch.
Karen
February 25, 2026
FedEx damaged the delivery and…
FedEx damaged the delivery and therefore stated they could not deliver my wine. I called the next day and received excellent service. The agent confirmed the damage and resent my order.
Michelle Bernheisel
February 24, 2026
I accidentally ordered the mystery box
I accidentally ordered the mystery box. I sent an email and within two minutes they responded with taking care of it. I called them to discuss with a nice man who answered the phone and he verified it was canceled and he helped me re-order my original 11 bottles. Best customer service in any business I’ve dealt with for a very long time. I’ve been a member for several early years and I appreciate all that you do.Thank you MB
Ron
February 22, 2026
Nell, customer service representative
Your representative, Nell, was outstanding in helping me with my issue. Courteous and professional is how I would describe our interaction. Thank you.
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