wineenthusiast.com Reviews
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3.4 / 5
Average user rating
306
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for wineenthusiast.com.
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wineenthusiast.com Reviews
Read real experiences from customers of wineenthusiast.com.
Brands may not incentivize or pay to hide reviews.
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Michael Weiss
March 23, 2026
Just a a nightmare
Just a a nightmare. Think big corporate trying to be etsy small. Crappy customer service is an understatement. Products bought 10 years ago were awesome, the quality recently is just garage level crap. Don't buy here, go direct to the artist.
sangels chu
March 21, 2026
Our older Wine Enthusiast wine…
Our older Wine Enthusiast wine refrigerator had a noisy fan. I contacted customer support, and they quickly identified a replacement part at a fair price and shipped it promptly. Very helpful team!
TyRay
March 20, 2026
Frail & Fragile
I should have heeded the reviews of previous customers. The Somm Pinot Noir wine glasses were frail and fragile. One glass only lasted a few weeks before breaking. The remainder of the order remains on a shelf, unused. Customers warned that you must expect breakage when using higher end glasses. I love comments from the pretentious. Perhaps I should order more so I can throw them into my fireplace.
Kristen Sidlar
March 10, 2026
Steer clear - terrible product and absent customer service
Steer clear! We bought the L 145 dual zone fridge ($2600+). The first one arrived with an electrical problem. They sent a replacement. After 5 weeks, I went to grab a bottle and the temp on the top zone was 99°. Several of our reds had gotten so hot the corks popped out - red wine everywhere including on our hardwood floor. Thousands of dollars or wine ruined. I have attempted to contact them seven times through four different communication methods. No one will respond. I am out of my mind sick about the loss of the wine but absolutely furious that no one will make it right.
Karen Mellin
March 9, 2026
I ordered a beautiful Bar Cabinet from Wine Enthusiast
I ordered a beautiful Bar Cabinet from Wine Enthusiast and when it was delivered, there were some small issues that needed to be addressed. Upon contacting customer service, I was connected with Rose. She was incredibly responsive to me and assisted me with my request and resolved my issues in less than 24 hours. I am so impressed with the cabinet and more impressed with the service! Thank you, Karen
Oreck M
January 30, 2026
Very helpful thanks!
Very helpful thanks!
Peter and Jennifer Paszko
January 27, 2026
Horrible company
Horrible company to deal with on post purchase service issues! Their product are run of the mill rebranded Chinese made junk! If that’s the case just buy a wine cooler anywhere else for half the price! You will not loos any quality!
Richard Cavenaugh
January 25, 2026
Shipping happened fast
Shipping happened fast. Delivery was well communicated and product was as expected.
Manuel Lasso
January 18, 2026
There’s been no delivery as of yet
There’s been no delivery as of yet. The wine cooler has been in a warehouse 45 minutes from my property since 12 days ago. As of today I do not have certainty about delivery date. Nobody knows
Howie Gordon
January 13, 2026
Tried to call customer service
Tried to call customer service. They don't answer. You go into a 45-minute hold and when you press one for a chat it doesn't work and when you press two for a call back that does not work. Every time you call them they say they're experiencing a high volume. To me. That means that's their new norm and they just don't know how to handle things. They obviously do not know how to handle their customer service.
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