windsorstore.com Reviews
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1.7 / 5
Average user rating
206
Total reviews
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windsorstore.com Reviews
Read real experiences from customers of windsorstore.com.
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ash
March 24, 2026
Although the clothes is very cute the…
Although the clothes is very cute the girls their are horrible and rude I get it it’s pretty packed but the chubby white lady is so rude. She seems like she hates her job i was scared to ask her for help and the other girls working at the register today with the long black hair was also rude and came off very strong when asking my for my email i told her i didn’t want to add it and she kept insisting that i do .
Sharon Celian
March 19, 2026
Worst experience ever at Windsor before…
Worst experience ever at Windsor before my birthday! Staff gave me a hard time using my birthday coupon is so cringe to me. Something I was sent from Windsor to use for my birthday. Associate kept asking for a date when it was sent, she kept touching my phone pressing extremely hard to search for dates. At this point she’s accusing me of lying which I did not appreciate! Like it’s my birthday and you’re making it extremely difficult to use the discount I was sent. That was such a turn off! The vibe in the Windsor Lehigh Valley Mall has changed so much! Wow I’m extremely disappointed!
Candis
March 19, 2026
Deceptive
They keep a business tax ID in London; but they absolutely use third party manufacturing in China. Deceptive fast fashion company. My first order with them is my last. Shein does not misrepresent who they are. Windsor has $60 price tags, instead of $16 like other labels with the same inferior synthetic fabrics. Out of the three items I ordered, three need to be sent back. Awkward cuts, hurried sewing, misrepresented colors, and defects. I don't like wearing plastic, it's terrible for the environment and terrible for your health. Companies like this make their money and like a chameleon, they operate under new names when the former business loses traction. Save your money. Its better to have a quality item that lasts a lifetime, than several that fall apart in weeks, and wreak havoc on all living organisms.
Karen Lociciro Jackson
January 2, 2026
Extremely dissatisfied with my…
Extremely dissatisfied with my experience. I do not shop this store very often, but purchased a few pieces of jewelry. The receipt did not say that jewelry is final sale nor did the sales associate inform me of this policy upon check out which is misleading and unfair to the customer. Of course, when I went to return the jewelry, she said they were final sale and I could not return it. As others have stated this company has very poor customer service and they have very misleading and unfair policies.
Jill Murphy
December 30, 2025
Unprofessional and Accusatory Manager…
Unprofessional and Accusatory Manager at Oak Park Mall WindsorOn my daughter’s birthday, December 28, 2025, we went to the Windsor store in Oak Park Mall, Overland Park, KS, to return an unworn dress she bought online for a February 2026 event.The store manager, Christy (who initially refused to give her name and said “Manager” was her first name), immediately accused my daughter of wearing the dress and removing the tag. When my daughter explained that the cashier had checked the dress and the tag was intact, Christy claimed Windsor tags differently, implied my daughter had retagged it incorrectly, and even sniffed the dress without explaining why. Her condescending and hostile tone drew attention from other customers and made my daughter feel humiliated.Christy eventually accepted the return “this one time,” framing it as a personal favor. She also refused to provide corporate contact information and walked away while I attempted to document it.My husband, a retired police captain, noted that he has never treated anyone he arrested with such suspicion or disrespect. Friends have shared similar experiences with this manager.Because of this experience, our family will no longer shop at Windsor or order online. Other customers should be aware of the unprofessional behavior at this location. Photo of Manager "Christy" included.
Martine Halls
December 30, 2025
Do not buy from these
Do not buy from these, very poor quality clothing. They pretend they are a London based company, when asking for a return they offer 20% discount but I wanted all my money back. Posted item to china in August still no refund. Complete waste of time out of £40 and £12 postageDO NOT BUY FROM THEM
Bri N
December 13, 2025
I ordered a cute black mini dress
I ordered a cute black mini dress from Windsor for my birthday and it looks exactly like the photo. The negative reviews scared me, but I’m super happy with my experience. I live in Canada and my dress got to me within 2 weeks! The tracking wasn’t super clear, but it came quickly which is all that matters to me tbh lol. The dress fits true to size and is def worth the amount I payed.
Francesca
December 2, 2025
I just bought the Lucia lace corset…
I just bought the Lucia lace corset dress in-store at my local Windsor for $109.90. When I got home, I looked online and found the exact same dress marked down to $25.00. I contacted customer service and was told that this was an online sale price only. This feels pretty deceptive. They refused to price match, and the only way to communicate with customer service is through text messages. The representative showed no care or concern for my issues.I refuse to shop at this store moving forward. Businesses like this forget that if you upset enough customers, you won’t have revenue or a business. Not to mention, if the retail staff lacks customer service skills, they won’t have a job either. It’s essential to show customers respect—it goes a long way. Moving forward Id rather purchase through SHEIN and other companies!!
Nichole Mischke
December 1, 2025
Horrible customer service/Shady business practices
Horrible customer service. Condescending employees who have no logical way of explaining their shady business practices except for speaking to you in a fake, overly sweet tone as a way of talking down to their customers with a “sucks for you,” type of attitude.
Tina Others
November 24, 2025
Return policy is a lie for international - beware
Dress is okay, at least one of them is . . .the second one, they told me the return process and then the company they use said "we don't do import returns."Called them, they said basically oh well you'll have to return it at your own expense. Despite their website promises. I wouldn't order from here again and we had friends considering it for both winter formal AND grad. It's a NO.
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