williams-sonoma.com Reviews
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1.2 / 5
Average user rating
383
Total reviews
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williams-sonoma.com Reviews
Read real experiences from customers of williams-sonoma.com.
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Tami van Cleave
March 19, 2026
Hello Shoppers
Hello Shoppers, PLEASE DO NOT PURCHASE ANYTHING FROM WILLIAM SONOMA. If you see them on Google, Minster, anywhere else SO NOT PURCHASE. I purchased 1 Green Kitchen Aid with wooden top, some Wooden Spoons, Several Kitchen Towels. I purchased all these items 5 months ago.... I have yet to see any of them??? Also there are now several others stores that are doing the EXACT SAME THING??? AGAIN DO NOT PURCHASE ANYTHING.
Allison Biscardi
March 13, 2026
Literally the worst company I have had…
Literally the worst company I have had an experience buying online from. I ordered a year ago and waiting 6 months for an item that was supposed to be regular shipping. I figured I would give them another try and I ordered next day shipping only to then get an email my items are now backordered and they cant refund the next day charge until I receive all the orders and would need to call each time I received a product from that order. After about 5 times of calling back and forth about the same order I finally said just cancel everything and they said they couldnt. I will never order from this company ever again.
Jewel Wu
March 13, 2026
Avoid If You Want a Smooth Shopping Experience
My experience with Williams Sonoma has been extremely disappointing, and I want to share it so other customers can be aware.First, the customer service is very poor. Whether through their official customer service channels or social media, responses are often slow, unhelpful, or sometimes there is no response at all. It is very difficult to get problems properly resolved.Second, I noticed several unexplained small charges on my payment method at different times, ranging from under $1 to several dollars. This raised serious concerns for me about payment security. I would strongly recommend customers regularly check their bank or credit card statements.Third, there is no advantage when it comes to shipping. Regardless of how much you spend, you still have to pay for shipping, which makes their products more expensive compared with similar kitchenware brands.Fourth, the delivery dates shown during checkout may not be accurate. In my case, the estimated delivery time changed significantly after I placed the order and completed payment.Finally, the product quality and order accuracy were also disappointing. I received incorrect or incomplete items, including an oil bottle that arrived without a spout. I also paid an extra $17 for a personalized jar, but when it arrived there was no customization at all. The refund process was very slow, and I had to follow up multiple times before the refund was finally processed.Overall, this was one of the worst online shopping experiences I have had. I will not purchase from this brand again. If you care about having a good shopping experience and don’t want to deal with unnecessary hassle, I would strongly recommend avoiding this store.
Maureen OBrien
February 23, 2026
Nightmare Service
I guess I'm the last person to learn that WS service is a nightmare. I bought 4 items as Christmas gifts which never arrived. As I tracked them on their website the delivery date went from Jan 9 to delivered (!), which was wrong. Beyond this, this is what I experienced:1. You cannot email Williams Sonoma, only phone.2. Service reps are not allowed to call you back.3. Service reps have zero authority to refund $$4. Only "Leadership" can cancel or refund purchases. 5. Wait time for Leadership is 30-60 minutes6. As stated above the WS system was falselyt updated as items being delivered.Do not shop here!!
AMGRPM AMGRPM
February 7, 2026
This is an exact copy of a review…
This is an exact copy of a review “…moderated for not meeting publication standards…” by Williams Sonoma after they solicited my opinion of an on line transaction with them: Shipping via Pony Express?All Clad pans are fine, good quality albeit expensive. But Williams Sonoma shipping and order fulfillment is a throwback to the old Sears & Roebuck days. In my experience typically anywhere from five to seven working days (never count weekend days...) after order placement to actually in transit. In a world of Amazon Prime this is not acceptable.Evidently Williams Sonoma is only interested in publishing glowing reviews, not realistic reviews.
GK
February 6, 2026
Bought kitchen gadgets
Bought kitchen gadgets All arrived broken 5 broken items Sent back Do not buy or be careful Check before Purchase Dealing with taking broken items back from
Radik Nazaroff
February 5, 2026
Bought item on November 30 it was back…
Bought item on November 30 it was back order for January February now it’s April. It’s like four months later and still in the back order. Disappointed with this company.
Blanca Rivas
January 29, 2026
Extremely disappointed with this…
Extremely disappointed with this experience. I placed an online order with Williams-Sonoma, expecting their usual quality standards. The order arrived with one box that was visibly inferior, inconsistent with the others, and clearly different from what was advertised online.Customer service acknowledged the issue after reviewing photos, but refused a refund, offering only a future discount instead — unacceptable when the product received is defective and misleading. They later claimed it was from a third-party vendor, yet this is nowhere disclosed on the website. The product is sold under the Williams-Sonoma brand, which makes this practice deceptive to consumers.This was intended as a corporate gift. Had it been shipped directly, it would have reflected poorly on my business. I now question the quality of the contents as well, given the lack of quality control.I had to take time off work to replace the gift myself and absorb a $107.95 loss. Very disappointing to see a brand known for quality prioritize vendors over customers. I will not purchase again.
Monique V
January 25, 2026
WS won’t allow negative reviews
I recently outfitted our kitchen in our new home in Newport Coast. Almost the entire kitchen was purchased from WS. That is, we spent a small fortune. I recently used the kettle we bought, and it under-performed greatly. In fact, it scalded my hand with boiling water because it was so unsafe to use! I promptly went to the WS website to write a review to warn others, and then received an email from WS saying that my review “could not be published”. It said to edit the review, but didn’t say why. I responded asking what the issue was, and did not hear back. I sent another note days later asking for clarification, and finally received an email saying that my review mentioned another store, and that was why. I swiftly removed that store name, and re-submitted the review. I just now received yet ANOTHER email saying they won’t publish the review. I am now left to assume they won’t publish it because the honest review was negative in nature. They are clearly misleading their customers in only allowing positive reviews. This is not the spirit behind writing them, and they should be ashamed. They’re obviously not interested in my business- I will go to Sur La Table from now on.
Carole LM
January 21, 2026
Have not refunded
I ordered on website back in July 2025 Invoice number 3162261 various items that did not fit in my oven and saucepans that did not work on induction -I sent them all back in one box w paying a personal courier and I had all the return authorizations (x2) -i have proof of delivery but they Williams-Sonoma have only partially refunded and I am owed over $3k-various phone calls nothing gets sorted/various emails nothing gets sorted /wrote to complaints department still nothing sorted-i will now go legal-do not use this company they do not care
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