whiteflowerfarm.com Reviews
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1.9 / 5
Average user rating
199
Total reviews
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whiteflowerfarm.com Reviews
Read real experiences from customers of whiteflowerfarm.com.
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Lori M
December 26, 2025
I ordered tulips for my sister on…
I ordered tulips for my sister on December 4 it shipped mid December great it would be there for Christmas. I called and confirmed this and they said yes! On Christmas Eve the sent me email saying it was returned bad address. I know it’s the correct address I sent three other packages and they were not returned. So my sister gift was not there for her. I called and the office was closed and then the email stated shipping and tax was not refunded. What a joke they got the address wrong I goggled on goggle earth and it comes up. I WILL NEVER ORDER FROM THIS SHODDY COMPANY AGAIN !
Edmund Stanwyck
December 17, 2025
Shop elsewhere
Spent over $80 (with shipping) for a six inch potted christmas cactus. No blooms and soil all over the inside of the box. Plant looks like it probably should be planted in boot hill instead of a pot.Not happy
Tim O'Connor
October 10, 2025
Shipped plants too late to be planted
Shipped plants too late to be planted. Refused to cancel and refund. They want me to plant into freezing ground then try to get a replacement in the spring when it's dead.
Christine McCord
June 6, 2025
Good product, good support
I ordered 5 bulbs (or rhizomes?) for some Allium (Globemaster) last fall. They arrived at planting time and looked good. The instructions were sufficient. They sprouted, grew, and bloomed well. After blooming however, I noticed they did not open completely, they were like half of a "globe". They responded to my email asking about what caused this immediately and helped me solve my problem.
Lynne Doherty
April 7, 2025
Do Not Trust White Flower Farm!
Last fall I ordered peony roots and five dahlia tubers. I planted the peony roots upon arrival and they appear to be starting to wake up. This week I received the dahlia tubers - these are the new anemone type dahlias. The first bag I opened had a tiny tuber "clump" with ALL broken necks. I opened a second bag and the same thing! Suffice it to say, I reached out to White Flower Farm, explained the situation, and was told they have received several calls for the same reason and that their "Horticultural Expert" stated that the tubers should be planted and then, if they don't come up, they can talk about replacing or refunding. I told her that they need to get a new "Horticultural Specialist" because if the necks are broken - the tubers are Not Viable, so why would I waste my time planting them? I have been growing Dahlias for several years. I told her I would like my money back and will not purchase from them again and she stated that they will not give me a refund until I can show that they did not grow. When I told her I wanted them to take them back, she stated that I would have to pay return shipping. Do NOT purchase from this company. They are NOT REPUTABLE!!!
Lisanne Borge
December 19, 2024
Paperwhites
Paperwhites. They are more expensive here than any where else. I need them for my business and order in bulk. They were supposed to arrive a week later, but did not arrive on the date specified so I called customer service. They had not shipped yet, not a whisper of a notification of late shipment but tons of sale spam had arrived in my mailbox. The customer service person apparently thought I was being selfish, saying that there were plenty of people waiting for their orders. White Flower Farm, you run a business in which people depend on your reliability. Congrats on the sales, but it's up to you to follow through for everyone. I used to order plenty from this company when they first started up. They are too expensive. They do have gorgeous marketing, which is the problem.
GS
August 1, 2024
50% Success
I ordered four dahlias, to include two of the same kind. One did not come up, for which I received full credit. The second one was fine, but the third and fourth, which were to be two of the same Dahlia, have very different color foliage and indeed, upon blooming, they are of the same color class (orange) but not the same dahlia type. So 50% success. UPDATE: I must commend the company's customer service. I received a very nice email and full refund when I let them know about the Pooh dahlia mixup. Both times I have contacted customer service, I have been very pleased with their timeliness and their resolution of my issue. 8/14/24
Dbelles
May 17, 2024
My order came and the plants were half dead
My order came and the plants were half dead and puny. They sent me replacements. The replacements (3 plants) were in a huge box and had tipped out of the planter pots. The plants again were puny, barely 2 inches tall. For almost $12 a plant, they should have been bigger and healthier. Will never order from them again.
Marta McCall
May 15, 2024
White Flower Farms charged $25.00 for a sprout
White Flower Farms had the nerve to charge $25.00 for a 2" sprout that was dead on arrival. After carefully opening the package, it turns out it was severed from the root, due to rot. I won't ever order from them again and suggest that you don't either. Where can I upload 2 photos to show you?
Quasi Hatrack
May 4, 2024
Great company, great customer service
Great company with great customer service. Plants and bare roots are packed with great care and are always healthy on arrival.On the very rare occasion that there is a problem they are quick to respond with either a refund or a replacement.
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