whatgeek.com Reviews
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3.7 / 5
Average user rating
560
Total reviews
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whatgeek.com Reviews
Read real experiences from customers of whatgeek.com.
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Hello
April 8, 2026
This company is extremely sketchy
This company is extremely sketchy. They didn’t allow me a full refund within 14 days until I brought up the UK consumer rights act. But after sending the item back, they stopped responding to me. Make sure you purchase it with a credit card so you can dispute the transaction.
Elizabeth
March 24, 2026
God help you if you need to return the…
God help you if you need to return the item. I used this company as I wanted to stop using Amazon. mistake. They received my return a month ago and I am still being fobbed off. I am going to have to contact my bank about it. Its taken up a lot of my time that I dont have so im upset and want to tell everyone what a scammer this person is.
AR
March 10, 2026
It arrived really quickly
It arrived really quickly. Packaging was good. Everything as described. Saved me the import tax by ordering from a place that had them in stock in the UK.
Tacitus Kilgore
March 8, 2026
Endless Stall Tactics & Fake Refund Promises for Defective Items
If you are thinking about buying from WhatGeek, pray that your item doesn't arrive defective. If it does, be prepared for a 2-month long nightmare of fake promises and delay tactics.I received a defective Anbernic controller with a mechanically broken RB button. I contacted their support with video proof on January 12, 2026. First, they insultingly offered to send me "spare parts" so I could repair a brand-new, under-warranty device myself. I refused.They finally agreed to a $25 compensation refund. Because my original virtual credit card had been permanently closed, my bank instructed me to receive the refund via direct bank transfer (SWIFT). I provided my IBAN on February 1st.What followed was weeks of blatant lies. They told me they were "urgently verifying," then they blamed the "Chinese New Year holidays," and on February 27th, they literally emailed me: "We guarantee your $25 refund will be processed by next week at the latest." They never sent a single cent.After stringing me along for nearly two months, they suddenly backtracked and offered to send me a "free" mechanical keyboard instead of my money. I had explicitly warned them—FOUR times—that due to new, extremely strict customs laws in my country (Turkey), receiving ANY physical package from abroad now requires hiring a customs broker and paying hundreds of dollars in import fees. Their "free compensation" would literally cost me a fortune to clear from customs.They completely ignored my geographical restrictions. It is obvious they just want to avoid paying the international SWIFT transfer fee for the $25 they owe me, so they use bot-like customer service replies to stall until you simply give up.Do not trust their warranty. Do not trust their refund promises. They are highly unprofessional and will waste your time. Avoid this store at all costs.
Kern Gordon
February 23, 2026
Excellent service
I was genuinely impressed with how responsive and willing to help, alongside how reliable their delivery services have been, they're a force to be reckoned with.
Jack Wild
February 23, 2026
UK buyer
UK buyer. I was a little bit worried given the reviews but I received excellent service. My order, an Aoostar AG02, was delivered next day and the price was way better than anywhere else.
Steve
February 21, 2026
Good experience buying an Ambernic handheld
I was fortunate enough to be sent a discount code by WhatGeek which I used to purchase an Ambernic RG406H.The page for this item on their website stated that the stock was in the UK, which it must have been because I had received my device within about 3 or 4 days of purchasing. It was a fair price for the peace of mind of buying it from a UK seller rather than larger, well-known marketplace.My device was just as expected, well packaged and arrived without issue. I've spent about 30+ hours using it without any problems.
Tiago
February 17, 2026
As expected, I'm enjoying gameplay
Delivery was fast enough, and the product was well sealed.I bought an Anbernic R406V and so far, so good. Have only used it 2-3 times but I've managed to get video games from various platforms with no problem at all. PS2 games run good, but I've not experienced much
MuF ineK
February 15, 2026
So I bought egpu for a great price for…
So I bought egpu for a great price for my legion go2 but unfortunately couldn't get it work no matter what not sure if the device was faulty or legion just didnt accept it anyway the price and shipping was top knot but obviously I need to return the item as its not working so the emailing hours total random like 3 am uk time what the hell and email back around 6 am and get nothing till next day. So starting the sending the item back Monday and by Friday I finally get the return address. And now we coming till today 15th Feb I've sent rhem email with tracking and getting email back saying they are shut for the whole week because of some random holiday so that means took a week to get details to return and now need to wait 1 more week before they even look at the thing and then it takes 7-10 days to process a refund what a joke place literally pay 20 quid more form proper buyer like overclockers. What a joke
Jake Sadzik
February 9, 2026
Great customer service!
I was a little surprised to see bad reviews talking about poor customer service because that is the complete opposite from my own experience.My order came through very quickly and way ahead of schedule which I was delighted with. However an item has been left off my order, which was disappointing. I contacted customer service to inform them of the oversight. Their responses were quick, professional and to the point. They quickly took responsibility for the oversight got the remainder of the order shipped out asap. I was very impressed with how well they dealt with the situation. I believe a company can only truly be judged when things go wrong and this was a perfect example of showing good customer service and making me feel valued. I would definitely order from these guys again.
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