webroot.com Reviews
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2.5 / 5
Average user rating
882
Total reviews
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webroot.com Reviews
Read real experiences from customers of webroot.com.
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David J Hyde
March 2, 2026
Poor response from Webroot Customer Services
Below is the text both to & from Webroot Customer Services that resulted in only an automatic reply an no answer to my specific question after 3 attempts to contact themPlease respond to my original enquiry at the bottom of this email and provide a proper reply as the unsigned reply below is unacceptable. Take note if I have to ask again it will be via Trustpilot because ignoring me should not be considered an optionOn 21/02/2026 12:10, David wrote:Dear unnamed person & also Mark Barrenechea, (Webroot CEO)This reply to my enquiry below is a thoroughly unhelpful reply!!! Webroot were great when I first became a customer but this reply does not answer my specific question!! Webroot seem to have lost their way concerning Customer Service and lets be fair that is all you are paid to provide a service and judging from your reply below a very poor service lately. Yours sincerely,David CC Mark BarrenecheaOn 20/02/2026 20:40, Webroot Customer Sales wrote:Thank you for contacting Webroot/Carbonite,To start, renew, or upgrade/update your protection and/or credit card and take advantage of our most current sale and seasonal pricing - please call Webroot Sales:📞 (Phone number removed) option #1, then option #5 during their operating hours: Monday to Friday, 9:00 AM to 7:00 PM EST.A representative will be able to assist you with your account and the best current pricing on Antivirus, Unlimited Cloud backup and WIFI mobile protection. Thank you for your patience. All calls are answered in the order they are received. Due to the high volume of requests, we are currently unable to return calls.Please note:Our sales team experiences the highest call volumes on Mondays and Tuesdays. If you're looking to reach us with shorter hold times, we recommend calling during normal business hours from Wednesday to Friday.________________________________________From: DavidSent: Friday, February 20, 2026 2:49 AMTo: Webroot Subject: [EXTERNAL] - Pop up message from Webroot during startup CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. If you feel that the email is suspicious, please report it using PhishAlarm.Dear Sir / Madam,As a little background I have been a customer of Webroot for many years and during the time of my subscription I have only been let down once when a virus passed your system while viewing MS widgets from the tab on the lower right hand side of the tool bar at the bottom of the screen.While Microsoft did not admit that their content was infected they swiftly addressed my formal complaint and a technician re-loaded the latest operating system "over the top" to resolve this issue without the loss of any settings or data.My enquiry today concerns a pop up message concerning an additional service that Webroot were offering as Webroot systems seem to have noticed that my computer was not operating at it's fullest potential.Could you please provide details of this additional software that if my understanding is correct was designed to automatically make adjustments to the machine settings to run my equipment at it's optimum performance. I know for a fact that there are megabytes of system temp files that need to be deleted on a regular basis because Microsoft have mentioned as much but I do not have the confidence to poke around in the system files looking for these temp files as has been suggested by MS and as a result my computer is very slow starting up. I await your reply with interest.Kind regards,David
Mark Bradly
February 25, 2026
Expensive, Doesn't Work, & No Service
I have malware putting up a freeze screen on startup. Webroot has not detected it or removed it. Finding a means of contacting them is difficult. Ultimately I did find a way to submit a ticket. However, the ticket system doesn't work. They also try to pawn you off on to Geek Squad for customer service. I cancelled my account.
John Fisher
December 3, 2025
Corrupts Win 11 OS
I have had Webroot Secure Anywhere for some time, but recently its updates have corrupted my Win 11 OS (keyboard doesn’t work without further restart), which I only realised when I loaded it onto a completely virgin PC. It seems impossible to get through to Customer Support, so I have reinstalled Windows and moved to BitDefender instead.
Konstantinos B.
November 20, 2025
An unreliable security vendor with a…
An unreliable security vendor with a complete lack of support, using AI to make judgments on domain reputations. When they inaccurately flag domains in their database, they provide no evidence to justify their decisions and refuse to correct them. Attempts to contact their legal department while their actions harm the reputations of small agencies went unanswered. This behavior is extremely disappointing, and the community should be made aware of such practices.
Debra Largent
September 17, 2025
Do Not Recommend
Very strange how a few days before my subscription expires I begin having major issues with my HP laptop! CCLEANER is much better as notifies me that computer needs to be scanned whereas never do I receive a message from Webroot!
K Reid
September 3, 2025
Webroot Auto-Draft Process is a SCAM
Webroot requests another credit card number be sent to them for a refund. Webroot states that the original auto-draft payment cannot be refunded. All information from the invoice was provided and being denied because I will not provide them with a different credit card. Then send me a check! UNTRUSTWORTHY!
Joseph Starr
July 6, 2025
I was with Webroot for seven years
I was with Webroot for seven years. Every year I had to opt out of automatic renewal, otherwise, they would automatically renew me and charge my Visa card. This year they just automatically renewed me and charged my Visa card, without my authorization. I have not had a computer since October 2024. Webroot did/does not know this. How can you protect, scan a computer, that does not exist? Makes you wonder. Companies have no sense of decency anymore, they just do whatever they want. On a positive note, I never had any concerns about my antivirus for seven years.
Doug
June 22, 2025
Impossible to Cancel Via Website!!
This company is worse than CROOKS! I requested a refund under their refund policy via the porported website info. I copied and pasted the invoice number and the site says it's invalid!! How does that happen??The online refund portal is a freaking joke! Stay the hell away from this company, their products and software. Trying to cancel your subscription will be a nightmare. The renewal price tripled the existing price and I want out plus the software is only mildy effective!!!! When it happens to you, don't say you weren't warned!!
Erik G.
June 2, 2025
Crooks!
This company are CROOKS! I have requested a refund under their refund policy and the response I got was crickets! Their online refund portal does NOT work! Stay the hell away from this company and their software. You have been warned.
TimC
April 29, 2025
Cannot be faulted
An amazing and affordable online security product that has had my patronage for many, many years. I had previously tried all the biggies and free options.Low impact, it is cloud-based with no need to update anything and uses negligible resources on my PC. It just sits there doing its thing.Download it, install it, tweak it to your needs (reversible if you get carried away) and leave it to do what it does
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