wearpact.com Reviews
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3.2 / 5
Average user rating
1578
Total reviews
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wearpact.com Reviews
Read real experiences from customers of wearpact.com.
Brands may not incentivize or pay to hide reviews.
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Jennifer
March 23, 2026
Customer Service Highly Lacking - Poor Communication
Made a purchase on 3/6/26. I still hadn't received the apparel item by 3/18/26, and so I decided to email them. First they told me to just login and look at the orders page to see shipping info?, and then on 3/19/26 they finally told me the item sold out before it was able to ship. Then, I looked at my credit card statement and saw they still has not refunded this order in the amount of $48.64 and then they responded to my twice trying to tell me that they had refunded me. I had returned several items and so there were 4 refunds back to the original payment method, but those 4 refunds were all for other orders -- not this order that never shipped. I had to take my time and put together a list of the order numbers and amounts, which is something they should be doing, NOT ME! I just don't understand in 2026 how customer service can still be this bad that these reps can't look up basic information, the same thing that I did. UPDATE: Their customer service confirmed that an automated email is supposed to go out to inform if an order could not be fulfilled. In my case, it was confirmed that the automated email never got sent. I waited 2 weeks for this item, and was never notified I wasn't charged and this wasn't shipped. When I finally did contact Wear Pact.com on 3/18, this could have been so easily cleared up with one email, but instead I was told to just login and click on orders, and then I was told I was refunded on 3/12, which was not true. I got the run-around for another week and it's time I don't have. Pact customer service did give me $20 in Pact credits to use on their site. For that reason, I've upgraded from 1 star to 2 stars. BUT I shouldn't have had to go through all of this drama, to get to this resolution and understanding. All of this back and forth could have been resolved on 3/18/26 when I first contacted Pact Apparel.
Jessica Hualde
March 18, 2026
My items arrived
My items arrived. All the same size. One was way too big, the other looked like a child's small with no stretch, and it was not pictured small. The other fit correctly. 2 items were a different color. Black was gray and red was like a dirty brown. Because they were on sale they chose not to make it right. I would absolutely skip this one. They spend their money on social media ads not making customers happy. Hope this saves someone. There are some other great companies in this space.
Ethan Williams
March 13, 2026
Terrible customer service
Customer service is absolutely horrible. I tried to purchase items on sale since they are very pricey, and the items were not included in my order since they “went out of stock before order fulfillment. When I reached out and expressed my frustration at them failing to properly fulfill my order and keep inventory correct on the website and request a solution, they said they would only give me $9 to cover shipping if I made another purchase which is incredibly insulting. Safe to say, I will not be ordering from pact again.
Susan Clabaugh
March 13, 2026
This company has not given me a refund after weeks and customer service is not good
This company does not have good customer service, and still has not provided me a refund for things that were returned and it has been weeks. Plus, their sizing is not right, and the quality of the products was not great - very flimsy and thing. Overall, not a good experience and would not recommend that you shop with them. Very dissappointing experience.
sofia s
March 9, 2026
Smelly items, brokem box, broken old and dirty bags for the items, yak cloths stinky, faulty demaged clothes at delivery
Smelly items, demaged items, old bagd dirty and resued, broken and badly taped box, lomg wait, advosed failty demaged items were delivered and they asked me to pay for return of a FAULTY ITEM they delivered to Me. My time is extremelt valuable and This compay is huge no scam and mislead adv as well illegal acts as wants to be paid to deliver faulty items, not happening. They remiburse Me for the time and inconvenience occured due to their negligence with all full refound and apply the voucher that did not work in their website. Voucher was promised and was adv. 15% off. They have not reimbursed yet. Vivo barefoot did it within minutes and with kindness, so did Bhumi organoc clothing that have wonderfull packaging and not stinky clothes all wrapped in organic cotton bags, clean and pretty, with new boxes for delivery and good custumer services to Me. Pact is a hige scam, many reported plastic in clothes too not adv, somethig that is fined for Milions in Australia and Pact is getting imvestigated and in court and is going to loose badly. Karma works well, very well!
S Canjura
March 9, 2026
Order not delivered
I placed an order on Feb 17 and I still haven't received it. When I checked the tracking number it said it was delivered on Feb 21 and then another entry said it has been processed and will be delivered soon and that was on Feb. 22. Nothing after that. I'm still waiting to connect with a human agent.
Meg Kempton
March 7, 2026
Pact made an error with my order and…
Pact made an error with my order and Vee was very helpful and resolved the issue. Before connecting with Vee, I had several email exchanges with AI that were frustrating and didn't address the problem. Thanks Vee!
Emily
March 3, 2026
$65 Underwear Falls Apart after ONE WASH
Bought a $65 pack of underwear. One wash later, they are all falling apart at the seams, with holes and loose threads. Feels like a scam.
Olga Belyaeva
February 27, 2026
Expensive items can pose a risk to health
I was inspired by the idea of buying homewear made from organic cotton, so I purchased a black velour set (trousers and a hoodie) as well as another pair of beige velour trousers. However, the extremely poor quality of the fabric has caused serious inconvenience and even posed a risk in my home.After the very first wash of the black set, the entire washing machine was covered in lint, and when shaken, the garment itself continued to shed a large amount of fibres. But the most concerning issue has been the impact on our elderly cat — her water and food bowls have constantly been filled with lint from the outfit. I was changing the water every two hours, yet black fibres were still floating in it, preventing her from drinking properly.Wearing this set at home resulted in lint being everywhere — in the air and on all surfaces. It was a dreadful week. I decided to give it another chance and washed it again with three additional rinse cycles. However, this did not solve the problem. I cannot even wipe surfaces, as they immediately become covered in lint again. And, of course, our cat continues to suffer.It is alarming that such expensive items can pose a risk to health.
Maggie
February 26, 2026
Hopefully your things arrive undamaged!
They shipped me my things and their shipper damaged my product in shipping. A week went by with no one notifying me or following up. I have a trip in a week and asked that they could just reship the items to arrive in the next 10 days, and they would not. I will get a refund but the fact they were unwilling to fix the situation in a timely matter is unacceptable. Spending $130 on a sweatsuit should come with decent shipping.
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