waitrosecellar.com Reviews
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1.3 / 5
Average user rating
305
Total reviews
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waitrosecellar.com Reviews
Read real experiences from customers of waitrosecellar.com.
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KB
April 11, 2026
Do not use
Placed an order. Order was delivered late. Items missing. Waitrose Cellar credited item and issued e gift card as gesture of goodwill. Placed another order. Used e gift card. E gift card was not accepted. Waitrose explained I couldn’t use e gift card on Waitrose Cellar order. I asked what was the point then in issuing it. They then said (and I paraphrase) tough its all we can do. I escalated and “exec” teams said “we will send you physical gift card for more!” In the mean-time second order not delivered. I cancelled and used Majestic instead! Basically Waitrose Cellar simply do not care!
Darren Bush
April 6, 2026
Disgusting
What sort of company sacks its employees for stopping shop lifters.Well waitrose if you dont support your employees im going to stop shopping there. Hey I have an idea, why not leave your tills open! Saves the thieves abit of time. Its open season in waitress.
Harry
April 4, 2026
Delivery was part loose bottles.
Delivery was part loose bottles.Other delivery two boxes dropped off …literally! Bottles smashed and wine all over.Customer care was slow and jobsworth Avoid!
Jonathan
April 4, 2026
Buyer beware do not recommend
Buyer beware, used this company for 2 reasons, the Run I was purchasing was on discount but mainly because of the brand a brand you think you can trust. I selected standard delivery 3/5 days. It took them 6 days to dispatch the item which in the end I requested to cancel due to delivery time so purchased the rum elsewhere. I spoke to 3 colleagues. The 1st colleague explained she will put a request through to cancel and I will receive email confirmation of this (did not happen) I spoke to another colleague a few hours later as I had a feeling that the colleague did not do what she said she would do, This colleague did request cancellation and received email to confirm that she has requested cancellation and I will revice another email soon to confirm the cancellation (did not happen) 3rd colleague after leaving it for 2 days advised the refund been processed and should recurve this in the coming days and I eill recieve the notification of this (did not happen). I have received notification the item has since been dispatched. Sent numerous emails to follow this up. Very poor service and I certainly will never use this company again lost all faith. Do not recommend
James Woodbine
April 3, 2026
Why are Waitrose cellar using DHL for…
Why are Waitrose cellar using DHL for deliveries? Absolutely useless, and they then blame the sender for not enough delivery information how does that compute? DHL has no easy solution to re arranging delivery.Waitrose customer service needs to be sorted out, I don’t want a gift voucher, I wanted my delivery when I ordered it. Why would I want a voucher off a company that has already failed and wow £25 that is really generous, not. I turned it down now waiting for my refund, I wonder if that fails to get delivered.
John
March 30, 2026
Cheap but not even cheerful!!
Waitrose Cellar are trading on the once good name of Waitrose.I placed a large order (6 cases) about a week ago. Previously it was possible to select a delivery date but no more. Not that specified delivery dates were honoured by their rubbish courier DHL. Apart from order acknowledgement, nothing. I tried to email and have just spent in excess of 20 minutes to speak to someone in a call centre in Outer Mongolia I believe, who after some time advised me that my order has still to be collected from them by DHL.There are plenty of other retailers offering discounted wine prices, some with cheaper bottle prices that Waitrose, so this will be my last order with them
Alan Kane
March 18, 2026
Waitrose are making it harder for me to…
Waitrose are making it harder for me to order I had an account with them but after trying to fill in the order details they are asking for me to complete new details ,very frustrating ,I Used to ring them up order and pay,used to have a little chat ,now PIA, and now charging delivery. As the dragons say ,we're out
Catherine Brown
March 14, 2026
Still waiting for a refund
My order never arrived for collection, I never received an update and I have phoned twice for a refund. II was promised it would get sorted and they would confirm in an email. I still haven't had a response or a refund. Dreadful customer service. I would never use them again or recommend anyone to use them either.
COLIN BOAL
February 24, 2026
Ordered some wine on Friday, poor service
Ordered some wine on Friday, charged £5.95 for carriage and still not had any notification of dispatch. Won’t use again.
C Wales
February 7, 2026
Terrible delivery - AVOID THEM
Unfortunately they used DHL Commerce for their deliveries, despite knowing how bad this company is. Was charged extra postage (expensive!) to choose a specific delivery date. Have been informed that they will not be honouring that date and I also won't be refunded the additional postage charge either. Until Waitrose Cellar use a reputable delivery service to respect their customers I won't be ordering from them again.
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