vrbo.com Reviews
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1.2 / 5
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vrbo.com Reviews
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M C
March 27, 2026
Yet another terrible VRBO guest
Yet another terrible VRBO guest. Since we hosts no longer have any option of reading other host's reviews of guests, it's a crap shoot who is going to end up inside our properties. The star system algorithm is not cutting it. This guest had 5 stars, but 8 reviews that were invisible! He had zero interest in: house rules, communication, and even basic accountability. Left entrance door wide open when going out for hours. Smoked weed inside suite in spite of sign on door at eye level about property being a non-smoking unit. This with a covered deck area for smoking right outside the door. And more. After ignoring all communications, I forced him to meet with me by making the entrance key he'd left on the deck table while out again unavailable to him. I was surprised to find that he was a grown man in his 60s. Not someone in their twenties, which is who usually acts with this kind of disrespect. SMH.
ANON
March 27, 2026
LIKE THE MONEY BUT TAKE NO RESPONSIBILITY!
Booked an apartment through VRBO a year in advance to turn up at the apartment to be told it's no longer available. VRBO have a limit to how much they are willing to compensate you for (which is pitiful) leaving the customer completely out of pocket with limited options of where to stay when you are already there! Their suggestion was for us to stay over 30minutes away from our concert venue but they wouldn't cover the additional costs! Upon contacting them afterwards they responded that they provide "guests with confidence when booking" AVOID AT ALL COSTS THEY BASICALLY WASH THEIR HANDS OF ANY ISSUES SAYING ITS UP TO THE HOST!!!
R Gawn
March 27, 2026
Ten days after a holiday VRBO took…
Ten days after a holiday VRBO took money from my credit card. The host had requested charges which were not included in the booking contract and on one issue an allegation which had no basis in fact. As a precaution, I instigated a block on the payment card. I have been informed that VRBO circumvented the block by using a different merchant number. My card company is refunding this money and raising a dispute with VRBO. I do feel sorry for the customer agents on the end of the phone. Working for an unscrupulous company must be stressful.
Gregory
March 27, 2026
Terrible customer service
The customer service personnel are rude, condescending and are a bunch of liars. Just because you are in a third world country, doesn’t give them the right to be snotty. Never book with VRBO. There are plenty of other choices for finding a home or condo to rent.
Jordon Comstock
March 26, 2026
Platform Misclassification Led to Unauthorized Refund and Revenue Loss
As a short-term rental host, I’ve had an overall positive experience with Vrbo, but I recently encountered a situation that’s worth sharing for transparency.While setting up my listing, I followed the onboarding process exactly as designed (2 bedrooms + a sofa bed in the living room). However, the platform displayed the property to guests as a 3-bedroom listing.A guest relied on that display and filed a misrepresentation claim. Vrbo then issued a full refund automatically—without my authorization—despite the listing being configured correctly and the property being fully available.Support later confirmed there was an internal discrepancy and that the refund was not host-initiated. However, the financial impact remains unresolved.What’s concerning is that this appears to stem from how the platform interprets and displays structured data, which can create unintended risk for hosts even when listings are set up correctly.For hosts: it’s worth double-checking how your property is displayed on the guest side, not just how it’s configured in the backend.For Vrbo: improving clarity around bedroom classification and ensuring hosts aren’t financially impacted by system-generated discrepancies would go a long way in strengthening trust.Sharing this in hopes it helps both other hosts and the platform improve.– Jordon
Greg Klaes
March 26, 2026
Dishonest & dispicable people
Dishonest & dispicable people. Sudden suprise fees, bad attitude, incompetent employees. We are through.
Christina Dambrosio
March 26, 2026
HORRIBLE VRBO EXPERIENCE!!
We booked a place on VRBO, and a month later the host cancelled our reservation (with no reason given). I noticed the host still had the property listed, but at a HIGHER price. I tried to re-book another property thru VRBO and ended up talking to 3 customer service agents as well as sent multiple emails. The customer service agents were difficult to understand, and also provided UNSAFE advice (ex: they stated that doing a BANK transfer to a foreign host was "100% safe"!). I also messaged the host directly to see if we could re-book, and they were very rude and accusatory. I sent a detailed complaint to VRBO re: this entire experience and I am still waiting for them to respond to all the items I detailed. I can't believe all the time I've WASTED on this, what a HORRIBLE company....
Darko Cvetkovic
March 26, 2026
VRBO can’t provide tax documents that…
VRBO can’t provide tax documents that are mandatory for doing business in USA
Barbara
March 26, 2026
terrible experience - if it were possible to give no stars…
if it were possible to give no stars that's what I would have done.I booked an apartment in Paris 2 months in advance and VRBO not only charged over $1,000 CAD damage deposit as well as the rent but they cashed the damage deposit immediately. upon arrival the entryway was filthy and smelled of urine. the apartment had not been cleaned, there was dust on the shelves, the floor had not been swept or vacuumed and there were visible dirty fingerprints on the cupboards and smears on the kitchen counter.I immediately contacted VRBO and asked to be relocated which they did not do, asking for photos which I had taken and sent.my sister and I did not feel safe or comfortable staying in that smelly, dirty apartment and when VRBO didn't relocate us we had to book another apartment paying a premium for a last minute booking.therein has followed over a week of exchanges with my VRBO contact but no action just 'sorry you feel that way' type response so I escalated to VRBO complaint, still no action.my credit card company is looking into the matter and hopefully will get my money back.we think it's hilarious a damage deposit was requested as it would be hard to tell if there were any damage.never, ever, book with VRBO because unlike their ads - they don't do anything to help and they keep your money!
Ken
March 25, 2026
VRBO care and customer support a 10!
i am shocked by the low ratings on this site . i was using VRBO for the last 10 years, this year we had an issue with a host that cancelled a 12 month reservation 3 days before our trip. vrbo was able to get get us rebooked at a superior place at an extra 50% cost that vrbo care totally covered within 10 days of submitting paperwork. i will always use vrbo and they stand behind their guarantee !!!
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