vivobarefoot.com Reviews
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2.8 / 5
Average user rating
12562
Total reviews
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vivobarefoot.com Reviews
Read real experiences from customers of vivobarefoot.com.
Brands may not incentivize or pay to hide reviews.
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Richard
April 13, 2026
How can I get past the chatbot
How can I get past the chatbot - can anyone at Vivi please advise?Have asked if multiple times if I can speak to an agent but I never get anywhere Thanks
Leanne
April 13, 2026
I have already complained on trust…
I have already complained on trust pilot receiving a response saying my issue would be rectified immediately. I am still waiting for the problem to be solved! This was weeks ago. I have sent several emails with again no response or outcome!!I brought two pairs of toddlers shoes and within 2/3 weeks the Velcro on both pairs of shoes was no longer sticky. I want a refund!! £120 I have wasted and wouldnt mind if it was sorted but this has been on going since summer 2025. PLEASE SORT OUT YOUR CUSTOMER SERVICE!
Jackie
April 12, 2026
Online customer support went above and beyond
Reem was extremely helpful with a matter I contacted Vivobarefoot's support team about - responded quickly, communicated clearly, and made sure everything was resolved with care. Exactly the kind of service that keeps customers coming back - highly recommend!
Viv Rowe
April 11, 2026
The advertising is graphic and disturbing
The shoes themselves to not appear to be problematic, and I would not negatively critique the shoes as I haven't purchased them myself. However, my problem lies with the advertising, specifically on youtube. The adverts that appear are somewhat graphic, interrupting someone's video with a sketch of a birth including female genitalia and organs, which is visceral and can be disturbing to children. I do think it's good marketing, but I wished that the birth scene was placed after the first 6 seconds so that viewers have the option to skip the video before the graphic scene.
Simon Vaughan
April 10, 2026
We had a pretty rocky start with…
We had a pretty rocky start with Vivobarefoot, and I’ll be honest, it was frustrating at the time. Delays, a lost order, and then a replacement that wasn’t right meant it took a while to get things sorted.However, credit where it’s due, their team really stepped up in the end. Rachel from customer services took ownership of the situation and made sure everything was resolved properly, which made a huge difference.Thanks to that support, we’ve now got the right shoes and both myself and my partner are genuinely really happy with them.It wasn’t a perfect journey, but the way it was handled in the end has turned us into real fans of the brand. Great recovery and customer care when it mattered.
alex manos
April 9, 2026
I had two pairs of boots which needed returning
I had two pairs of boots which ultimately had to be returned with the same issue. They did replace them and then offered a refund for the second pair. Unfortunately the refund took a long time, and I had to keep following up but Reem, the agent, dealt with it promptly and then offered a good will voucher
Roman Suter
April 9, 2026
Refund only after multiple follow-ups, unacceptable experience
I placed an order on December 16 (Order: RW000289703) for CHF 179.– and never received the shoes.After waiting for months without any update, I contacted customer support twice and received no response. Only on my third attempt did I finally get a reply on April 8.At that point, I was informed that the item was out of stock and a refund was processed.What is most concerning is that this was not handled proactively. If I had not followed up multiple times, I would likely still be waiting, while my money had already been taken over four months ago.This is not just a delay, but a serious issue in both communication and internal processes. Customers should not have to chase refunds for items that were never delivered.Unfortunately, this is not the first issue I’ve experienced with Vivobarefoot. While I like their products, repeated problems and lack of communication mean I will not order again.
William Heath
April 8, 2026
Nice shoes but they break too fast
I bought a pair of Forest Tracker ESC hiking shoes. So comfortable but the upper tore away from the soles within 4 months. Vivo replaced them with another pair (after a few months) and these have also failed the same way.Design fault alas. Too expensive to fail so fast
Melina
April 7, 2026
Very disappointed with Vivo Barefoot
Very disappointed with Vivo Barefoot. I had to give back my first pair because the sole got detached and they weren´t waterproof anymore. The second pair I got, the Tracker Leather AT II, got the sole destroyed after just a few uses in the mountains. The lugs started to peel of and it got a big cut so now water comes in from under the boot. This never happened to me with any other shoes, and I believe this is not normal for a boot witch is supposed to be for all terrain treking. I'm completely disappointed and do not recommend anyone buying them. It's a shame because they are very comfortable but the quality is very bad. Also for me it is a big investment and they won´t do anything about it because it was after six months of buying them, but this happened after only a few uses in the mountains.
Cassandra
April 7, 2026
Silly me
Silly me, made a typo on my email at checkout when buying a pair of hiking boots from Revivo during the Easter weekend lmao. The day before Good Friday, so you can imagine how antsy I must of felt after realising later on in that day that I didn’t receive an email confirmation for my purchase and that the whole Vivobarefoot team was closed.Anyway, after some patience which really is what I like to call: distracting myself from thinking about the mistake I made. Finally, the long 4 day weekend was finally over and I contacted Vivo through their live chat. Spoken to their employee Aziza. They were fast and efficient with getting straight from the problem to the solution of what I needed. And now I have all the information that I need for tracking my order. Thank goodness for that!Thanks Vivo :)P.S this isnt my first experience with Vivobarefoots customer service either. Had plenty others in the past and they were all just as effortless.
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