vividracing.com Reviews
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3.5 / 5
Average user rating
794
Total reviews
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vividracing.com Reviews
Read real experiences from customers of vividracing.com.
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Elaine Warby
April 10, 2026
They do not accept returns at all, their customer service is the worst I have ever dealt with in 35 years if buying high performance car parts
Do not do buisness with this garbage company Vivid Racing. To start with they never sent me a confirmation email then they send the wrong parts, I ordered carbon fiber turbo inlets for a 2021 X5 M and they send inlets for a 2023 X5 M when I entered 2021 BMW X5 M Competition in their website, I even had to chat them and asked if they had recieved my order and what was going on with the order for the turbo inlets for the 2021, I had to hqve them send a chat transcript to my email so I had proof of purchase, we spotted they were the wrong ones as soon as we opened the box and I contacted them, they didnt say or ask any questions just automatically refused to exchange or refund them, definitely take your buisness somewhere else that takes care if their customers, dont say i didnt warn you, stay far far away from Vivid racing.
Jason Premier Off-Road
April 8, 2026
Terrible customer service and product
In the roughly 10 years been in business have not dealt with a distributor as terrible as this one, and the sad part it’s more of the product that they sell and don’t stand behind. The other side of it is the piss poor customer service. Been dealing with a warranty issue on FLATOUT SUSPENSION coilovers since October 2025, these are parts that Vivid seems to advertise a decent amount for on this company. We had a customer request coilovers for their Subaru and Flatout was the only company that offered options but In hindsight was the worst choice, Flatout will not respond to emails for a week plus and then finally got to a point where they completely stopped responding, Vivid got involved and response times were not much better, would typically take anywhere from 3-5 days to get a response. After Flatout completely lied about multiple claims on this entire process, Vivid Racing continues to stand behind this company, no other vendor we have ever dealt with would leave a dealer high and dry. They were given multiple opportunities to fix the issue or make it right and they fell short every time. After more research this is unfortunately not a 1 time issue, digging around forums and trying to get some type of product support or possible resolves and I found 8 other people that have had similar experiences between these 2 companies. Stay away from Flatout Suspension and stay away from Vivid racing unless you want to waste 5+ months of your time if you need any type of warranty work- Premier Off-Road & Performance 9813 Highway 114 Lubbock, TX 806-577-0636
MARCUS JAMES
April 6, 2026
Vivid Racing sent me the wrong part and…
Vivid Racing sent me the wrong part and would not exchange it!! A $300 Sway bar. It was totally their mistake. Buy beware!!! Google it for yourself!!
Trevor Rutherford
April 5, 2026
The VR branded exhaust is excellent
The VR branded exhaust is excellent. With that being said the delivery was very poor. The exhaust was delivered to a completely different address, box damaged, etc.
Andre Rampulla
April 1, 2026
Absolutely horrible and the worst…
Absolutely horrible and the worst experience I’ve ever had. They did nothing correct. Be careful with this company.
skip patterson
March 23, 2026
Great product
Great product. highly recommended. FJ Cruiser back bumper diamond plated guards. they look RADICAL everyone is like dang buddy were did you get those. i tell them VIVID RACING.
customer
March 18, 2026
Customer Service Lacking Update #2
Ordered two parts that need to be used together. Can't use one without the other. Was told both were shipping on Monday and I would receive them Friday. The box arrived Sunday. Only one of the parts was in the box. Contacted them the next Monday and they said the other part is back ordered and they don't know when it will ship. I told them to cancel the order and send me a return label for the part they sent. So far they won't send a return label and want me to pay shipping for both directions. I have reversed the charges on my card and am still trying to get the return label. They really don't seem to care that the messed up. They just want to push the cost onto me. UPDATE:I called the number in their reply to my review today. Spoke with Ems. She apologized for my experience, said they were aware of all the bad reviews, said the company had a mew owner as of a month ago and they were working to resolve the issues with the company. She said she would send a prepaid return label and make sure I got a full refund for everything. I asked her to confirm this in writing. Later today I received the below email:"Hey Ken, Thank you for giving me a call. My apologies for the frustration that you expirenced. This is definitely not how I intend for our business to run. As agree'd upon, I will get you a prepaid return label and work on getting these parts returned to you, at no cost to you. Once returned, we will process a full refund for your order.In the meantime, would you mind pulling down your TrustPilot review? As you stated you started a claim with your bank, once the return is completed we will not be able to process a refund until the chargeback, or claim is closed. Ems OlmedoProduct Returns Agent"I replied that I would update the review as we want through the process and that the bank never let's someone get both a reversed charge and a refund. They monitor for that and automatically correct it if it happens. Todays update is that I have yet to receive the prepaid return label. Finally got my full refund. Not an easy process. You definitely have to keep on them and double check everything. They routinely send auto generated emails that don't apply or make no sense. I have increased my review to two stars because I no longer think they are running a scam. It is just poor execution, unskilled employees and a company trying to make a buck by not really doing anything.
Christian Moya
March 18, 2026
Their telecommunicators are from India
Their telecommunicators are from India. I made an order and it got canceled and I got charged 3400 from a fraud charge.
Dob
March 17, 2026
Poor service slow and can’t resolve issue they created
Poor service. Slowest shipping and no follow up. I emailed to cancel order after waiting to long to get product or shipping info. Slow email responses. Finally I installed a different product and the vivid order was at my house when I got home. Then they wanted me to pay shipping both ways and me lose money on shipping or be stuck with a product I no longer need because they can’t run a business well
jose vladimir oviedo
March 15, 2026
EXCELLENT SERVICE
Very satisfied with my purchased.
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