vivaia.com Reviews
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Join 5,680+ users reviewing VIVAIA. Read verified ratings and real customer experiences on vivaia.com before you order.
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4.8 / 5
Average user rating
5680
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for vivaia.com.
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vivaia.com Reviews
Read real experiences from customers of vivaia.com.
Brands may not incentivize or pay to hide reviews.
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Rachel Leano
April 13, 2026
Comfort and style in every step
I am very much happy and satisfied with my purchase, the shoes are comfy and feel great even after wearing them fora.long time. Highly to recommend them with my friends.
Pooja Mathur
April 12, 2026
Comfortable
Comfortable, stylish options. The washable shoes are excellent. Service, returns etc are very convenient.
Suzy D
April 10, 2026
Simply the best shoes!
Every pair of Viviana shoes/boots. I’ve ever purchased fit like a dream. I have very sensitive feet and these shoes are gorgeous, comfortable, and stylish. Recently I bought the Quilted Waterproof PufferTherm Warm Boots (Theo) for a trip to the Lapland in Finland. They were so warm and comfy that I plan to buy another pair in a different color. Love Vivaia!
MeredithCustomer
April 6, 2026
I absolutely love Vivaia shoes
I absolutely love Vivaia shoes and have recommended them to lots of family and friends. They are truly comfortable as well as stylish and I love that they are constantly putting out new styles. My only gripe is they don't have bigger discounts during sales - they are not enough to inspire me to buy a pair of shoes on umpulse - I'd prefer fewer Sales and bigger discounts when you do have them. Otherwise I'm thrilled - I have well over 10 pairs and they all stay looking terrific as I can wash them in the machine. Delivery has sped up over the years too, Well done Vivaia.
KAREN H
April 4, 2026
Never buying from this brand again because of trying to return shoes, I cannot wear
Those shoes look amazing, but when I tried them on, they were way too stiff and didn’t fit well at all. The real pain point is their return policy. It’s a hassle and I think it’s not professional. I paid over US$100.for these shoes, so I should be able to print a return label and send them back. But all the options they gave me were too complicated. The shoes are easy to buy, but hard to return. I’m definitely not buying another pair from this company or anything else from this brand.
Kathy Roberts
April 2, 2026
They have been very responsive in my…
They have been very responsive in my search to find shoes that fit my feet. Most returns have the return label ready to print within a short time.
Monserrat Gonzalez
April 1, 2026
Great store to buy
The shoes are amazing. Great quality, very elegant and very comfortable. Customer service is just great. They always help you. Also, the delivery is very fast. I made my first purchase 2 years ago and it was good since then, still improving.
Abby Miller
March 31, 2026
HORRIBLE COMPANY-customer service has…
HORRIBLE COMPANY-customer service has been a nightmare and they owe my money for my return. I call and there is no answer, even though they say they are open at 9 am PST. Responses by email come in at 3 am EST and do not address the problem. Emails say I have kept the "gift" which I have not. They charged me an extra $51 to get rid of a "membership fee" of $49 that somehow got tacked on-still saying the membership was not cancelled but happily stole my $51.
Susan Orand
March 31, 2026
While i love the boots and the flat…
While i love the boots and the flat shoes they are extremely uncomfortable for walking any distance. Really lovely shoes but not to be worn all day if you’re on your feet
Spring
March 30, 2026
Easy to shop online - Great Shoes
Easy to shop online. Shoes are very comfortable. No rubbing, no blisters! Yay! The shoes are a bit expensive but I am glad I purchased. Although it takes longer to receive the shoes, it is worth the wait
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