villagehatshop.com Reviews
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Join 86+ users reviewing Village Hat Shop. Read verified ratings and real customer experiences on villagehatshop.com before you order.
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2.0 / 5
Average user rating
86
Total reviews
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villagehatshop.com Reviews
Read real experiences from customers of villagehatshop.com.
Brands may not incentivize or pay to hide reviews.
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Tibor Mate
March 17, 2026
Great product very poor customer service
The product is great .Customer service is appalling. I orderd a hat they sent me the wrong hat. They apologised as it was a rare problem.They asked me photos of proof . I sent them proof .Then said they would not send me the right hat until I returned the wrong hat and a replacement? hat would be sent . They sent me a return label to print I requested a QR code as did not have a printer. Nothing happened so sent them another email requesting what was happening .They replied we sent you a label you've not returned the hat.I then rang and spoke to the Head of customer service who in my opinion is very rude .I explained what was happening they apologised again saying it was a rare error they should have sent a QR code.Once I sent a the wrong hat the would send me a replacement hat.I said its not a replacement as you sent me the wrong hat I don't want replacement hat .I want my hat that I ordered . I was codensending. Eventually I asked for compensation as this had been 2 weeks .She replied we given you a free return label as compensation . So my compensation is a free returns label that I needed to have because you sent me the wrong hat and thats fine in your judgement .Yes she replied .Eventually after explaining how ridiculous this was she begrudgingly said I could have refund of initial post and packaging. Still no QR Code still no hat .
Lily
March 4, 2026
EVEN PAYPAL SAYS NO TO THEM
PAYPAL - WHO BLOCKED PAYMENT WHEN I WANTED TO BUY 2 HATS - RAN A SECURITY CHECK AND DID NOT PASS IT FOR THIS COMPANY!!When I rang PayPal they said they did an automatic security as usual, and this company failed.I also tried calling the 0800 number to be told no one was available to take my call and hung up!Coupled with all the other negative reviews.. I say DON’T BOTHER WITH THIS SO-CALLED COMPANY
Mr Johnny Bisset
February 10, 2026
Absolutely shocking service
Absolutely shocking service. Hats didn't arrive, they don't answer emails or phone calls. I'll be contacting bank to claim fraudulent transaction
Mr Soprano
December 25, 2025
Never recieved the hat i ordered
Never recieved the hat i ordered, customer service is awfull. Requested my purchase and no response. This company clearly dont conform to the consumer act requirments.
Alexander
November 23, 2025
Very Poor Customer Service
I ordered a hat on November 9th, and as of November 23rd, I'm still waiting for it. I have emailed Village Hat Shop twice and have not received a response to either one. I won't be ordering from them again in the future.
Diane
November 20, 2025
Excellent customer service
I ordered a bucket hat from village hats unfortunately I didn't write the address out properly and ybe posts office sent it back. I emailed them to ask if they voukd resend it yo the correct address and they did with no problem and no extra charge for delivery again customer service had already sent it back out when I updated my address. I was so pleased it made shopping with them a real pleasure. I love my bucket hat the quality is excellent and well made perfect fit is they have a size chart so I can order the correct size. I would definitely recommend them to anyone who want to but a hat for any occasion and I will definitely be buying from them again. Thank you Village Hats 😃
R Hull
November 8, 2025
Cap not as described. No customer service.
Update to the below some time after I posted this I was contacted (no mention of this review) with an apology and an offer of a 15% discount.... fair playCap not as described.Polyester lined not cotton - false description remains.No reply to a polite email - either a promise to email or no answer when calling.£5 returns charge (and no guarantee of a refund if doing so) means I'm stuck. Wasn't expensive but will not use again.
Stuart Whittaker
September 18, 2025
These hats are not genuine!!
These hats are not genuine, sold a copy ‘north face’ baseball cap. Gutted as i collect these, knew soon as i had it in my hands as i have numerous other genuine ones to compare too. Avoid!!
Hatman
August 9, 2025
I was buying there hats through Walmart…
I was buying there hats through Walmart and then switched directly to their website and ordered 6 hats. I don't know why the reviews are so poor. Yes the hats come from offshore. Your going pay a lot more in a local hat shop if you have one within your proximity. I am not sure why the word knockoff is appropriate. Its hard even to buy produce that did not come from outside the U.S.
ekkehard goetting
August 3, 2025
Customer service below zero
ok, I accepted that, I was responsible foe return shipping. Claiming that, they can’t provide a return shipping label is awful. Spent 30minutes at FedEx to have the labels, address, content, value etc. filled out, spelling the exact name of the item shipped, then paid CAD 70.00 for the return.Lead to their website with the “free shipping on all orders”, surprised that, actually this only applies to domestic meaning US customers (happily, despite Trump, Canada is not the 51st sate yet).Anyway, my hat, supposed to fit ti size, did not. I didn’t complain, just stated that it doesn’t, despite very accurate measurement and was only stated as reason for the return. My only complaint was the ridiculous lack of service in making necessary return exchange refund customer friendly, I was just given a lecture on all issues mentioned.I would give them zero if I could
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