victorinox.com Reviews
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Join 351+ users reviewing Victorinox AG. Read verified ratings and real customer experiences on victorinox.com before you order.
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4.4 / 5
Average user rating
351
Total reviews
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victorinox.com Reviews
Read real experiences from customers of victorinox.com.
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R. Baig
March 30, 2026
Had two very very old penknives one was…
Had two very very old penknives one was over 30yrs old which had a snapped end of a blade had no plastic outercase the other penknife was again a very old Venga. Neither penknives could easily be opened without the use of pliers. Took both items to the flagship store and gave them in to serviced. My main question was if it was worth financially doing so or would I be better off just buying a new replacement. On entering the store I was immediately welcomed and greeted, asking how I could be helped? On explaining my quandary I was asked to go upstairs. On doing so I was met by a young man who was very helpful and friendly by the name of “Abel”. He told me that the Victorinox penknife was able to be completely repaired as new and asked what colour handle would I like on the refurbished penknife! Unfortunately he told me that they may not be able to save the venga one due to its age and that Victorinox had only bought that company a few years ago. However he said he would submit both to be refurbished and would see what would happen. I explained whether it was worth getting both serviced or should I just buy newer ones if the charges were almost the same ? He assured me that price would be far lower and that if there were going to be any issues he would contact me first. A few weeks later Abel called to say that they would fully service and refurbish the Victorinox penknife but were unable to do the same with the venga however he had been authorised to offer me the Victorinox version of the Venga at a heavily reduced price instead. Very impressed with the way Victorinox and especially Abel dealt with me. My old penknife looked absolutely amazing. My only regret was that a month earlier I had thrown away in the recycling another damaged rusty penknife. If only I had known then what I now knew.
Giffard Sercombe
March 13, 2026
Wonderful service!
Victorinox recently serviced 2 pocket knives, for me, a service i had not known is available. The quality of work, and the service provided have been simply EXCELLENT!
Daniel Lopes
March 6, 2026
I'm a loyal customer from travel…
I'm a loyal customer from travel luggage to backpacks ending with watches. Some over 12 years old. To date just 1 pack of wheels (super intense use) and a shoulder pad (also many years old. Don't remember even when I bought). Products acquired form Portugal, to Panama or USA. All of them great ( not cheap but worth any $). BUT, the difference not the products( I also have other renamed brands) rather the customer service. Simply the BESSSTTTT!!! WELL DONE!! INDEED!!!
Chris
March 6, 2026
Sent my knives in for repair
Sent my knives in for repair, they came back with many parts replaced, including the custom-engraved cover for the smaller knife. They look literally good as new!Can't recommend enough...
Martin Kopač
March 3, 2026
Outstanding Customer Service and True Swiss Quality
I recently contacted Victorinox regarding my Boatsman knife, which had a material issue. The entire process was handled professionally and smoothly from start to finish.After inspection, I received a brand new replacement knife. I was genuinely impressed by the fairness, transparency, and efficiency of the customer service.Victorinox truly stands behind its products and its customers. This experience confirms why I trust this brand and will continue to choose it in the future.Highly recommended.— Martin K., Slovenia
Arie Jan De Waard
February 28, 2026
Excellent service
Excellent service! I contacted Victorinox about replacement wheels for my suitcase. The team responded quickly, clearly explained what they needed, and arranged for four new wheels to be shipped free of charge.The parts arrived within the expected timeframe and were easy to install. My suitcase now rolls smoothly again.Efficient, generous and professional support — exactly what you hope for from a premium brand.Highly recommended — Arie Jan de Waard
Adrian King
February 24, 2026
Purchased as £350 backpack 5 days ago
Purchased as £350 backpack 5 days ago. No clue where it is, and even DHL said they have not had a collection request. 25th Feb @ Victorinox AG: I have had a response from your customer team who have my email. I shall happily furnish you with the details. 26th Feb: @Victorinox AG: I have just received my Touring 2.0 backpack from DHL and thus changed my review accordingly.... As expected it's top notch / excellent (as I expected it would be).. The product itself is 5 stars! and thank you from the customer service point, your responses were quick and efficient.
Keith Amato
February 24, 2026
I purchased a Victorinox carry on case
I purchased a Victorinox carry on case, which served me reliably for many years. Over time, the case proved to be durable and practical during my travels.After prolonged use, one of the wheels on the carry on case unexpectedly broke. I attempted to find a replacement part online, searching various sources, but was unable to locate a suitable wheel.To resolve the issue, I reached out directly to Victorinox, enquiring about the possibility of obtaining a replacement wheel which I was happy to pay for. The company responded promptly and demonstrated excellent customer service. They managed to locate the correct replacement part and sent it to me free of charge.Victorinox handled my enquiry in a professional manner, making the process efficient and hassle-free. Their helpful approach and willingness to provide a replacement at no cost underscored their commitment to customer satisfaction.
Bertie Mac
February 24, 2026
First class service
Great product but after years of use the wheels on my carry on failed- customer service was EXCEPTIONAL. Immediate replacements dispatched- could not have been more impressed.
Kathy
February 22, 2026
Victorinox's premium customer service matches their premium products
I requested replacement wheels for a Victorinox case that I bought around 13 years ago, that is still in brilliant condition otherwise. With perfect, responsive and professional customer service, the Victorinox Customer Service team sent me just the right part - despite me not having any part number. Their follow up emails and helpfulness were super helpful. Thank you!
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