verizonwireless.com Reviews
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1.3 / 5
Average user rating
6550
Total reviews
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verizonwireless.com Reviews
Read real experiences from customers of verizonwireless.com.
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Suzie Reas
April 10, 2026
Worst customer service I've ever…
Worst customer service I've ever experienced. You will definitively get an offshore call center who are not competent in addressing any technical issues nor will they transfer you to a stateside call center when you ask. I've spent collectively 10+ hours one one issue over the last month. They cannot seem to add a second number to my line and it has become the biggest joke. Searching now for a new carrier after over 20 years with Verizon. I cant believe how bad the customer service has gotten.
Kelly Outlaw
April 10, 2026
Price gouging
Price gouging , charging for services not rendered, horrible customer service.
Brad Heide
April 9, 2026
We been with verizon for over 25 years
We been with verizon for over 25 years. We've had mostly good to great experiences. The main thing i am sick of is calling customer service and you can only understand 1 of 3 words. Verizon wants Americans to support their business and yet they hire overseas help. If they want American money, they should hire Americans!
Tee Candland
April 9, 2026
Verizon is the worst
Verizon is the worst, I break my phone and it takes weeks to ship a replacement even with insurance. And they sent it to the wrong address and screwed me. I cold access my debit accounts, so I had to rely on cash for weeks and ran out and couldn't do anything about it or get to work for weeks. Never go with them!!!!
Glenn
April 9, 2026
Changed me to a more expensive plan…
Changed me to a more expensive plan without me knowing. Verizon has been overcharging my wife and I by $60 a month. I will be filing complaints with the FTC and the Atty Gen, if I dont get money back then ill get representation, has to be a class action lawsuit in this
Chad
April 9, 2026
Totally Igoring Clients and Extremely Rude
Unbelievably poor support service at the 4304 W. Bell Rd., Verizon wireless store. Five support desk agents in the main area that all totally ignore people that walk in the entrance door for support services. I sat in the middle of the store and watched as seven separate groups of people walked in and all were totally ignored. All seven groups eventually just walked out after being totally ignored. After an hour of sitting listening to the "support" staff socializing with the people sitting at their desks, I addressed the person at the support counter about the total lack of acknowledgment when clients walk in the door, and the person at the counter became seriously aggressive looking threateningly and agrily in my eyes as he told me "you can leave" as he pointed at the strore entrance door. I simply declined to leave and I sat back down to further try to understand these very strange circumstances. I started listening to the long running conversations at the "support" agents were having with the clients at their desks, and I figured out why I was sitting waiting for close to an hour. Three of the five agents (close enough in range for me to hear the conversations), were socializing with the "clients" at their desks. The support agents were almost exclusively having social conversations that included what they like to eat, including references to not really liking to order salads because most places put "carrots and celery" on their salads, the last "really" good movie they saw, and how to connect up on their social media accounts, etc... Two of the groups that were ignored sat down in the same area as I decided to sit and I explained to each of them what my experience had been. Both groups waited about 15-20 minutes and after being totally ignored for the entire time they were in the store, they joined all of the other five groups that were also totally ignored and they both simply walked out of the store. One of the "support" staff desks eventually opened up and I interjected myself and assertively requested assistance. I was able to make the simple purchase that was the reason for my visit. I then received an email which asked for feedback. I clicked to provide a 1-Star rating and then was directed to a page which asked if I wanted to be "contacted about my experience" but when I clicked on the "YES" button requesting to be contacted, the page immediately disappeared, preventing submission of the "request to be contacted." I immediately thought that the page disappearing to prevent submission of the request to be contacted actually"fits perfectly" with the in-person experience I had just been through at the Verizon Wireless store location at: 4304 W. Bell Road in Phoenix, Arizona. Wow! Very hard to believe, but 100% true
sB
April 8, 2026
After 3 years I ended my service based…
After 3 years I ended my service based off of bad connection quality and/or wifi signal can't go live ect my bill was 200 a month for a phone and home internet for 3 years I paid for this torcher smh they dont value the customer at all only upticking amounts we have to pay for sub par service
Ami
April 8, 2026
Device Charges Nightmare
If I could give 0 stars I would. After 9 years, I’m leaving Verizon to go to T-Mobile with my future hubby once I’m married in September. Serves Seattle area better anyways. To start I was having technical difficulties with my new iPhone 17 plus max. I only had it about a month and I wasn’t receiving calls after the first ring. It was as if they were being rerouted after only ringing once. (I figured out the issue later was with my Apple Watch, unfortunately Verizon technical support did not figure that out) But before I figured out the issue myself, Verizon exhausted all tech options and decided the best decision was to send me a replacement device (and I have been stuck in this nightmare ever since) I was sent a new phone on 1/6/26. Figured out with tech support that I was still having the same issues with the replacement device. I was given approval to return the device they sent me not the one I am paying monthly for on my bill. I returned the device 1/9/26 and device was received on 1/15/26 within the 10 day return policy time frame. I tracked the device myself. Come March, my bill was over $2200 over $2000 more than what it typically is. I decided to use My Verizon chat since I don’t like calling support team and being transferred numerous times to where the calls drop and no one calls back. After speaking with someone through chat on 3/6/26 they said it would take 10 business days to be removed from my bill, I waited until 3/23/26 to reach out again as it wasn’t taken care of, and was told it would be removed 3/29/26 after being transferred 4 times within chat! Finally decided to call them 3/30/26 and was told it would be off by 4/2/26. And GUESS WHAT?!? As you probably guessed it wasn’t done! So NOW I’m on the phone again writing this review and they are still working on it. Started this review at the beginning of my call. Been transferred twice now! 🙃 NOT HAPPY! It’s been taking over a month to figure this out which is highly unacceptable! I’M DONE! YOLO but not for this!!!!!
Boss Lady
April 8, 2026
THE VERIZON "UPGRADE" TRAP: Contractual Breach & Management Cover-up
I am issuing a formal warning to all consumers regarding Verizon’s current 5G Home Internet 'upgrade' promotion. This is a classic bait-and-switch. On March 13, 2026, I signed a management-approved agreement for a permanent $19.98/month rate (Case #3376480). I have the system-generated estimates confirming this price. Once the 'upgraded' hardware arrived, Verizon immediately breached the contract. My bill was changed to unauthorized amounts ranging from $0.57 to $72.00, if I get an IPhone 16, ignoring the signed agreement. Furthermore, the new hardware is a technical failure—it provides significantly less range than my previous 'old' boxes, and one unit is already defective with a solid red light. When I tried to fix this, I was assigned an Executive Analyst named Tamara. She has spent the last week actively blocking my case. She has refused five separate email requests to escalate to a supervisor, refuses to provide her manager's name, and is blocking a review of the recorded calls from March 13th/14th that would prove my claim. Verizon’s Executive Office is currently acting as a wall to protect the company from honoring its own signed contracts. I am moving this to a formal FCC complaint and Notice of Dispute. Do not trade in your working 'old' equipment for this 2026 upgrade scam." I got this unit since the 18th. They haven’t noticed it’s not working, but can remind me to send the other equipment back! Never a reminder to activate!
Brenda Teplitsky
April 7, 2026
Verizon - Dishonest and Disgusting
Verizon is the worst company. Their customer service lie. They upsell with misrepresentation of the services and products and duped my elderly partner out of over $400 for "free" iPads. I was disconnected from customer service 6 times and had to pay $75 "restocking fees" for each item returned. All in all, we are out over $600 for services we did not need, did not request, and did not want. I cannot get a resolution from Verizon. Was promised a call back... and never received this. After 16yrs of service, we are going to another provider.
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