vans.com Reviews
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1.5 / 5
Average user rating
1033
Total reviews
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vans.com Reviews
Read real experiences from customers of vans.com.
Brands may not incentivize or pay to hide reviews.
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Peter Leggett
March 25, 2026
Ordered a pair of their Vans MTE shoes
Ordered a pair of their MTE shoes, as they were recommend by a friend for outdoor stuff, winter, bad weather, etc. no issues ordering the shoes, yet after a week of wearing them they were already deteriorating. I contacted Vans customer service and they offered to help andasked me to send pics of the damage. I did this and without any update or reply about the condition of the shoes they refunded me. Now, this is appreciated yet it does not convince me that they have taken the issues and explored what may be the problem, especially linked to the batch and quality, and other versions of the shoes. Thus, I will likely never buy a pair again, nor advise anyone else as I am not sure really what happened, and so my customer and buyer connection with Vans died quicker than it started . Usually one might expect a bit of feedback and then the resolution. Here I just got a refund, the resolution, yet no further engagement. Not a great experience at all from such a (supposedly) established and global brand. However, when I read the reviews I am schooled at how negative they are as a whole. Such a shame, as was hoping to make them my go to shoes of choice for battling the Dutch elements on the bike, general purpose, and walking the dog. Durable and fit-for-purpose footwear may are not be what it used to be :) Sorry Vans, you had me as a customer, then you lost me. The customer service experience was smooth, just not a satisfactory explanation nor interest in my future connections to Vans.
Megan
March 21, 2026
Worse service ive ever had
Worse service ive ever had, none of them are trained to use the systems properly and I have been in store twice for refunds due to them not being able to supply and each time was a couple of hours with them trying to work out what to do. Just save yourself the time and go elsewhere. Vans westfield carousal 15th of Jan and 21st of march
William Bentrim
March 18, 2026
Excellent Customer Service
I bought a shoe at one of Van's Outlets. The shoe had a defect. I brought it to the attention of Van's customer service. The response was shockingly fast. They provided me with a gift card for the price of the shoes. It was simple, I filled out their form, provided them with photos of the shoe and the receipt. Very good business!
Sam
March 12, 2026
I wish I'd read reviews before buying…
I wish I'd read reviews before buying from them. Truly awful customer service! I bought two t-shirts for my son. Delivery time was really long but I could get it quicker by having it shipped to a Yodel collection point. They refused to cancel the order even though it had not been dispatched (and did not arrive for another 11 days). They told me to return but the return label did not work. Eventually I figured out how to contact them but by that time if was outside the 30 day return window (just) and they refused to help.
Toya Johnson
March 10, 2026
Poor shipping practices and horrible customer service
First off,I ordered a sweater and pair of shoes at the same time. The sweater came fairly quickly. After a week has past, customer service e claimed that they used FedEx ex (their order made it) and On Trac who claimed they had wrong address. That didn't make any sense at all. The foreign customer service is the killer! The comprehension they heard was we can give refund. Im like NO! I want my shoes! After 3 calls cause they don't want to put US supervisor on phone, they offered to have address corrected and 30% discount on NEXT order. Whatnot? Next order? How they thought i wanted to order again? This is poor service and actually made a very bad impression. Won't be ordering again. And if my order don't come before tomorrow, I will be seeking a refund cause this is some crap! Pissed consumer!!!!
Tracy
March 4, 2026
If I could give this company 0 stars I…
If I could give this company 0 stars I would. I ordered custom shoes that were supposed to take 3-5 weeks. Fast forward 10 weeks they arrive and are wrong. They ignore emails and refuse to replace them. All I can say is don't bother.
NATALIA PONOMARENKO
February 23, 2026
They took your money
They took your money, but your order never arrived. There's no point in contacting customer support. Terrible store and service. Don't order anything from them, and better yet, don't buy anything. Don't let these scammers continue to deceive people. Let these stores close down.
joseph escano
February 21, 2026
Worst customer service possible with…
Worst customer service possible with knowledge ofg how to get nothing done . And the West Covina store shows discrimination while my wife was allowed to exchange her shoes but when I tried with same situation they said they could not help me. Now if that's not discrimination then I don't know what is. They did not remember that I was also there with my wife and I was the one who initially talked to them while manager allowed her to do her exchange when I went back to do mines he said no. You can't pick and choose who gets to exchange their shoes. That is discrimination and I can't believe the corporation allows it while the other employees in the store think they are to good to help customers with their problems and their main concern is shipping for them sells while they are at work and getting irritated because I have a issue. Bad service from manager and female sales person who is always on her phone which is more important then her customers.
Casey allan
February 21, 2026
MY FAULT TO BUY FROM VANS I SHOULD OF READ REVIEWS
Now that have read the reviews I’m the idiot for buying from vans. Obviously this product is a rip off now sad because I’ve bought vans almost my hole life I’m 42. Just bought three hats they arrived in 8x12 box so ya they were smashed into the tiny box. I looked at the box and was like there’s now way there 3 hats in here. But yep there was they are all creased and messed up. I contacted vans and all they said was sorry I will let the right people know about your situation and we will correct next time. lol ok so now I have 3 shit hats that I won’t ware and out 130 bucks. Im really not surprised about how little they care about peoples money but that how it is with these companies now the best thing as a consumer is not to buy from them and they will b gone. BUYERS BE VERY AWARE!!!!BUYERS BE VERY AWARE!!!!
Brittney Brown
February 11, 2026
Beware of custom vans
Customer service is subpar. I ordered two pairs of custom vans. One of the pairs I ordered was made with a different color then I had picked out. I was able to initiate a replacement, however apparently it was denied. Customer service said I would receive an email from the customs team within 72 hrs regarding the replacement. Over a week passed and I never received anything. I had to contact customer service again to see what the status was just to be informed that the customs team didn't approve the replacement with no reason behind it. They did offer a refund for return and a 10% discount code. However the lack of communication on their end is unacceptable. I love my vans, but I'll probably be looking for a different shoe company to purchase with in the future. I don't believe I would order custom vans from them again.
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