usbank.com Reviews
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1.3 / 5
Average user rating
1479
Total reviews
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usbank.com Reviews
Read real experiences from customers of usbank.com.
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Kim McCoy
April 12, 2026
Stop being rude and mean, you are representing an establishment and consumers have options
There were two Tellers working in the lobby in Matteson, Illinois and one in the drive thru. I waited in line patiently while the Teller finished with one gentleman after about fifteen minutes, then she called someone over who had been sitting. That is not the problem. I decided to go through the drive thru to complete my transaction. The older lady who line I was waiting in, came on the camera to say to me, "We will be with you once we see everyone in the lobby." I said "o.k." She was not originally at the drive thru window. So, why would this lady go out of her way to say this to me? From the drive thru, you cannot see inside of the bank due to the bank logo being across the windows, so had she chosen to do that without telling me, I would not have known. The only reason I can think of why this lady would go out of her way to be rude and mean, is because she took it personal. This is the type of person who is miserable in her everyday life and comes to work to make everyone else miserable. Was I going to match her negative energy? No, I was not. My point being, if you don't like your job, go find another one. I have the option to leave the lobby and go through the drive thru, just like I have the option to withdraw all of my money from this bank and go somewhere else.
Diosleydi Medero
April 11, 2026
Terrible Bank
It's been less than a week since I opened an account in this bank and I can receive money but I can't dispose of my money, they don't allow me to use my money until they want, it's a terrible bank, I don't recommend it at all, for sure I'll close the account in this bank I just have to wait for them to decide that I can use MY MONEY, MY MONEY THAT I EARN WORKING but I can't use because this bank decides that it's okay for me to deposit them and then not allow myself to use my money. Customer service is disgusting, a lady hung up on me without even trying to solve my problem and the agents don't know anything about their customers' account, it's as if they were somewhere answering the call without having access to any information from the account of the person who is calling.
ali mehmood
April 11, 2026
Just a hot mess.
Just a hot mess.. NO ONE in their customer service knows that they are doing. I had to call them on the same topic 5 times and everything time I got a run around, I was trying to add another owner to the account, they are not the best bank
Sinclair
April 10, 2026
WHAT IS ACTUALLY GOING WRONG WITH…
WHAT IS ACTUALLY GOING WRONG WITH TRADITIONAL BANKING.NO IMPROVEMENT, NO INNOVATION, ZERO EMPATHY FOR CUSTOMERS, UNLIKE OTHER FINANCIAL ENTITIES. MAJOR REASON WHY CRYPTO WILL SELL TILL TOMORROW. BUT TO BE HONEST, BANKS HASN'T ACTUALLY KEPT UP WITH HOW FAST THE WORLD IS CHANGING WHICH IS MORE REASON I KEEP LOOKING FOR FINANCIAL ALTERNATIVES. RIGHT NOW CLOUD MINING PLATFORMS DOES IT BETTER WITH MORE FAST AND RELIABLE CUSTOMER SUPPORT SYSTEM. WITH HOUSEMINING PLATFORM, YOU DONT NEED TO BE A TECH EXPERT AS THEY OFFER TOTAL HANDS OFF INVESTMENT CONTRACT WITH A MANAGER ATTACHED TO MY ACCOUNT. MAKING AND MAINTAINING MONEY SHOULDN'T BE THIS HARD AS BANKS MAKE IT
Lori Rust
April 9, 2026
What happened to this bank that used to value clients?
I have banked at US Bank for over 30 years and always thought they were exceptional. NO MORE. 1st, they need to join the times. They don't allow uploading of documents or emailing only can fax or put in snail mail. Serious, who faxes anymore.2nd, my one account I didn't use a lot. Maybe 4 or 5 transactions a year but I left at lease $1K in the account. They told me if I didn't have more activity they would have to close the account. No problem, closed and lost a long time client.
First time auction goer
April 8, 2026
DEVALUED long-time client!! HORRIBLE Business credit card service!
Did a business credit card app; received email afterwards stating 7-10 business day response but NO response after 12 business days. I contacted them (through VERY complicated process to even get to the BUSINESS underwriting). Talked to a Wayne who said just at that time (during my call) my application was declined (as I gave my personal info). He then transferred me to "verify" to another line. I waited over an hour and 22 minutes before the line disconnected!! So a HORRIBLE experience!! VERY lousy PROFESSIONAL Lack of SERVICE!! Don't waste your time with this bank!! We sadly even have a lot of accounts with them. We will be closing all of them as soon as possible!!
ihatecwood
April 8, 2026
U.S Bank is the worst!!!
U.S. Bank is by far the WORST bank I’ve dealt with! The branch in Anderson, Ca. Is a jok! Theres never more than two tellers and one of them is always this old lady who is slower than a snail! Never do these employee even look up to acknowledge u once ur inside the bank. People r constantly walking out from waiting in line for typically a good 20 plus minutes. They’ve frozen my account and won’t tell me why only Lee telling me it’s gonna be another 48 hrs then check back. I have absolutely no reason to have my account frozen, i dont do shady shit, and have had no money for a week now snd still no answers as to when im gonna get MY MONEY! I don’t know how this sh*t hole is even still in business. One of the tellers was on hold for over an hour with their own company trying to get me an answer why thy froze my account and only once did she look up and say sorry for the long wait other than that nothing. I just stood there for over an hour wondering what’s going on. My question to her was how could u work for a company who thinks it’s acceptable to keep anyone on hold over an hour let alone their own employee?? This bank is garbage!
Lucas Kane
April 6, 2026
This is the worst. Absolute garbage.
This is the worst. I have a business account and EVERY. SINGLE. TRANSACTION. gets fumbled. I have to spend countless hours on the phone with reps trying to fix everything. Almost always they say ill see the transfer, or whatever were doing, in 2 days. Thats their standard of just trying to get you off the phone. One example, i opened a CD for 100K and the money just disappeared. My accountant just about did a back flip. Took them weeks to figure out what happened and transfer the money back. Right now, im trying to make a large transfer and for 2 weeks im told, "it will go through in 2 days." They right now have about 165k locked in an account that i cannot access. I am so done with this. Negative 1000 stars.
Ouriah Illyanna
April 5, 2026
I hate us bank
I hate us bank . They so incompetent and rude for no reason . The customer service is so bad . Worst bank ever
Bobbi Dehr
April 5, 2026
This company does not care at all about…it's customers.
This company does not care at all about it's customers. I have been a customer for over 20 years. Recently, I have had negative customer service. I had fraud on my account and they were helpful at first. I the received a letter saying that the case was decided against me because I "gained services" from the transaction. I did not. I am not going to argue this, but I am going to switch banks! Seems that the loyalty and caring for long term customers is missing.
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