us.asos.com Reviews
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1.8 / 5
Average user rating
190814
Total reviews
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us.asos.com Reviews
Read real experiences from customers of us.asos.com.
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keepblazingstayamazinguk j
April 13, 2026
great service fast delivery and great…
great service fast delivery and great and speedy returns 100% I would use them again
Noor Bcharah
April 13, 2026
Terrible service
Their AI chatbot gives wrong information and after talking with them numerous times they still refuse to acknowledge the mistake and compromise.
Monika Pasztor
April 13, 2026
The new policy charge
The new policy of charging customers if they keep less than £40 worth of items feels unfair. ASOS is an online-only retailer, so we often need to order multiple sizes of the same item to find the right fit — just as we would try things on in a physical shop. Sizing is inconsistent across different products, which makes returns unavoidable in many cases.Penalising customers for returning items that don’t fit properly places an unreasonable burden on shoppers. It discourage me from ordering with confidence.
Lisa Todd
April 12, 2026
I have tried multiple times to raise a…
I have tried multiple times to raise a complaint as there are multiple styles of jeans with no indication of the leg length on them. The AI chat bot which you are guided to use on the complaints page says it can't escalate the complaint so BRICK WALL. I've had this experience with ASOS before, I should have remembered and steared clear. I will use another brand to buy some jeans. It amazes me how these companies claim to have complaints procedures and then give customers no way to actually raise them
Anetta
April 12, 2026
Speedy delivery correct order and…
Speedy delivery correct order and everything was good
Lula Belle
April 12, 2026
Free and quick returns good price on…
Free and quick returns good price on products very happy all round I’ve been using them for longer than I care to remember
Liz
April 11, 2026
I have ordered two packages over the…
I have ordered two packages over the last two weeks and both times the packages have been lost by evri! Both times ASOS' customer service has been excellent and very helpful as I started with an ai chat bot but was then immediately put thought to a person.
Daniel Cooper
April 11, 2026
The design is good
The design is good, but the sizing could be cleaner.
Suzanne
April 11, 2026
Have a One4all Card and can't use it as…
Have a One4all Card and can't use it as Asos' website is crap and keeps saying it can't accept it. Can't speak to a human - sick and tired of AI bots that are useless WHERE ARE THE HUMANS
D Ma
April 11, 2026
ASOS IS OVER....failed to keep up with…
ASOS IS OVER....failed to keep up with what matters...no cust service no promt refunds ..shoddy delivery partners.... you brought it on ya selves
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