urbansitter.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 229+ users reviewing Urbansitter. Read verified ratings and real customer experiences on urbansitter.com before you order.
Related articles
1.2 / 5
Average user rating
229
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for urbansitter.com.
Brands may not incentivize or pay to hide reviews.
urbansitter.com Reviews
Read real experiences from customers of urbansitter.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Lola
April 11, 2026
I never got back my membership fee.
After I posted my review, Urban Sitter responded to it. I never received any email from them telling me how to cancel the membership, and they didn't say they would refund my money either. Please read what Urban Sitter responded: Hi Lola, we're sorry to hear about these unwanted charges on your account and any inconvenience they may have caused, but we sincerely appreciate your feedback regarding our membership structure.Our records show that our team has responded to your previous inquiries with steps on how to cancel your membership, but it appears those emails may not have been successfully delivered. To help ensure you receive our messages moving forward, we recommend adding ????? to your address book or safe sender list.We've taken a look at your account and can confirm that your membership has since been successfully canceled. For any further assistance you may need, please email Member Services again at ??????PLEASE DON’T TRUST THIS COMPANY, I READ OTHER REVIEWS ON OTHER PLATFORMS. THEY ALWAYS DO THE SAME, TOOK MONEY FROM HARD-WORKING PEOPLE. I WORK VERY HARD FOR MY MONEY
elham amiri
April 11, 2026
I had no success finding jobs on…
I had no success finding jobs on UrbanSitter and stopped using it. My membership was auto renewed without clear notice. I canceled within two days and did not use the service, but they refused to refund. Very disappointing experience.
Theresa Osborne
April 2, 2026
Urbansitter really sucks
Urbansitter really sucks. It is impossible to register to provide child care on their site. They need a social security card, because they don't recognize the number? Have you dealt with the SSA lately? And who are they to say the number doesn't "match," when it is the valid number. We have a valid W2 which shows it. But there is no one to call, no one to talk to to sort things out. You can even see this from the reply to my review. Their system does not work. It isn't the lack of information on our part. Then they say contact CHECKR, which also sucks. Same story. Use Care.com. Easy peasy. Half the price.
Michael Fine
March 23, 2026
Terrible company
Terrible company, refused to help me cancel my auto renew. Never answers their phone, can only email. Care has 20x the caregivers and customer service is 20x better too
P. S.
March 2, 2026
Stay away from this platform
I have an active, paid UrbanSitter membership, but my account is completely blocked due to an “Identity Check” error.The site tells me to contact support, but I cannot message caregivers or reach support through the platform. Phone calls are not answered, and support responses are non existent.This makes the service unusable despite payment. Very frustrating experience, especially for a childcare platform where timing matters.
judith
February 24, 2026
Charging annual membership fee without notice and refuse to give refund within 12 hours of renewal date.
I was a provider for Urbansitter. Past 2 years, much less demand for sitters. Today was automatic renewal day and they did not send a 30 day notice, just processed my card. Which is against the law in CO. I sent them a note and they said they sent a notice, but i have all contact saved from them. The charge went through at midnight, so once i saw their email today I could not cancel. Avoid businesses that have to treat people like this.
cooper alan
February 21, 2026
straight garbage
straight garbage. stole my information, then tried to charge me through the nose.
Paige Fiander
December 6, 2025
Used to vouch for them as a sitter
Used to vouch for them as a sitter, but now they have turned into the other apps where they allow parents to bully the sitters. Sitters aren’t allowed to have any say over payments or negotiate, otherwise, you get introuble. Here’s the thing, no one follows your terms.I should have reported every single parent in your platform according to your terms.But instead you hid my profile to appease a parent.
sang
November 28, 2025
They are just collecting information to sell
They take all our information including SSN and then spring the membership fees on you when you are about to book a nanny!
Ana munoz
September 27, 2025
They steal money
They steal money, I paid for the membership, and I had some trouble with one of the steps, it was hard to contact them and when finally they replied my email they said sorry no refund and I didn’t even use the app I was sitting it up.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).