urbanebox.com Reviews
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2.3 / 5
Average user rating
118
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for urbanebox.com.
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urbanebox.com Reviews
Read real experiences from customers of urbanebox.com.
Brands may not incentivize or pay to hide reviews.
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Mike Madren
January 31, 2026
Don't waste your time and energy
Don't waste your time and energy. If you do make it and want to return the items, that seem like random clothing imss, the fun part begins when working with them to return is problematic, no response upon no response. They don't have a phone number, a clumsy website form to complete and then zero responses to emails.
Greg
December 12, 2025
Don't sign up for this service
Don't sign up for this service. I specified I was a male in my mid-sixties and needed business casual. I signed up for the 3-month order offer. My first order was a Henley shirt and a pair of baggy jeans that were way too big. I kept the Henely but requested an exchange for the jeans. They shipped me a pair of too-small black chinos that I now need to return for something that might fit me. My next order was a huge baggy hoodie and a nice shacket. Again, I requested an exchange for the hoodie 2 weeks ago and have not heard anything. I've contacted the customer service email to see if I can get any resolution, and heard nothing. This is not a very reliable service. Nor have they sent me anything business casual.
Seth Honea
December 2, 2025
This has got to be one of the worst…
This has got to be one of the worst retail experiences I have ever had. They literally domt deliver what they promise and, in my case they took my money and just stop delivering the clothing. In other words they robbed me.
Kevin Brown
October 25, 2025
These people took my money
These people took my money, and never sent a order. I cant get a hold of anyone and the have $99 of mine. Do not get scammed by this AS*holes.
Cher Bear
August 7, 2025
I signed up for a subscription
I signed up for a subscription. Got my first box which was $99. I got a pajama set that was horrible! I have been trying to contact them with no response. I also can't get into my account for some reason to cancel. If you value your money.. dont sign up! I'm calling my credit card next to make a dispute
Judith Perez-Pace
July 30, 2025
DO NOT SUBSCRIBE!
DO NOT SUBSCRIBE!I strongly warn anyone considering Urbanebox — do NOT waste your money. This has been one of the most frustrating subscription services I’ve ever used.They repeatedly got the style and sizes completely wrong, even after we gave them clear feedback and sizing info. We gave them multiple chances to fix it — and sent several messages and even photos — but they refused to take responsibility or offer a refund.Instead of owning their mistake, they gave us the runaround, had us pay to return all the items, and refused to reimburse or refund us. This is not personalized styling — it’s a cash grab.Bottom line: Poor customer service, no accountability, no refunds, and terrible execution. You’re better off picking clothes blindfolded at a clearance rack. Steer clear of Urbanebox.
Andrew
July 24, 2025
Bad customer service, inconsistent clothes
I signed up for what I thought was a one-time clothing subscription, but I was charged again after the initial period ended without any clear notice. When I reached out to customer service, they wouldn't let me return the new shipment, even though I didn't want it. The quality of the clothes was all over the place. Some pieces were decent, but others felt cheap or poorly sized. Overall, it wasn’t worth the hassle. I’d suggest looking elsewhere for a service with better policies and support.
DaveSanDiego
June 23, 2025
I like the two pieces they sent..
I like the two pieces they sent... Clearly their stylist reviewed and listened to the information I had provided as far as what I was looking for. Definitely going to stay subscribed
james green
June 23, 2025
The clothes are sometimes too big.
The clothes are sometimes too big.
Heather
June 22, 2025
I really have loved the outfits
I really have loved the outfits, out of my comfort zone, but super cute, and fit me well, which is rare.
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