urbanears.com Reviews
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1.9 / 5
Average user rating
81
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for urbanears.com.
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urbanears.com Reviews
Read real experiences from customers of urbanears.com.
Brands may not incentivize or pay to hide reviews.
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DATS
December 17, 2025
Poor Experience
Today I tried to pair a brand new pair of Urbanears Boo Tip and to my disappointment only the right side worked. The left side is mute.. not recommended.My previous pair also worked for just 5 months before making troubles.
Faustine Favier
September 8, 2025
Bad customer service
I haven't received my replacement order after they lost my parcel.I have no news from the customer service for over a week. I will not purchase again from their company. We can't trust the service.
Spiros
August 11, 2025
Avoid at all costs — defective product and bad support.
Pampas headphones: marketed as premium, built like disposable trash. After only a handful of careful uses (stored in my office, never exposed to sweat, gym, never inside backpack (they don't provide a pouch), never exposed to outdoor conditions), the earbuds and headband material began to rot and disintegrate. Now, every time I use them, I’m left with black crumbs all over my head — a constant reminder of the money I wasted.The company’s response? Denial. I contacted customer support detailing the issue with photos attached. After more than 10 email exchanges, the company refused to acknowledge a material defect and subsequently closed the case without providing a resolution or refund.This experience indicates poor product quality and unsatisfactory customer service.
Nerisse Knight
June 30, 2025
They constantly think I'm pausing or…
They constantly think I'm pausing or unpacking what I'm listening to. They seem to think my hair is me pressing them or even a gust of wind on multiple occasions. It's constant and it won't stop even if I take that earphone out (as it's only one of them). Utterly useless when I'm trying to listen to something I can't get more than 15 seconds in without it pausing and unpausing
Abdullah Syed
January 22, 2025
Literally crap
Literally crap, wont even last you 3 months. Poor sound, poor call quality, just a waste of money.
Nick
November 10, 2024
Not The Most Durable, But Good Customer Support
I purchased the Zinken headphones to replace a Plattan pair I had for a while in January and they held up well until one of the adjustment sliders broke in November. Emailed customer service and they sent me a new pair at no charge as it was still under warranty. The old ones are actually still somewhat usable, and I figure I can probably super glue the slider back together at some point. I like Urbanears because they sound good to my ears, and I appreciate that the company is environmentally conscious. Using more metal components in the construction would definitely improve durability of these headphones, but the minimalist design does make it easier to prolong the life of the product. Overall a decent pair of headphones and great customer support!
Niall Fitzgerald
September 29, 2024
After a few weeks they stopped…
After a few weeks they stopped connecting to each other. I can listen at half volume in either ear but not both. A waste of money! Expensive crap!!! Don't bother.
Chase
September 18, 2024
Trash made out of trash
WARNING! Do not buy them! I got the Urbanears Boo as a gift, and after 9 months the right earpiece stopped working. Factory resetted it multiple times, cleaning, decoupling, nothing worked. Went straight to the trash, a fitting ending since it is literally made by trash.
Ellie May Homer
July 1, 2024
Disappointing CS and lack of help/working links/up to date instructions on website
I bought the BOO headphones today, but have been disappointed to find that only one will connect. I went to the website but every time I filled in the contact form it came up with an error message. When I went to click on the live chat, the link didn't work. I then followed a help article they had on the website, but I think they must be for a different make as my headphones didn't glow green like the instructions suggested. I've taken them off my Bluetooth list, rubbed them together, reconnected the case, reset the case but nothing seems to work- so this is my last resort before I return them! Have been very dissatisfied with the unavailable customer service and the lack of resources to help me with my problem. Can anyone help?
ag
June 17, 2024
Best service
Best service! Thank you team for the head[phones replacement! And ps. I love the headphones ;)
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