urban-planet.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 71+ users reviewing Urban Planet. Read verified ratings and real customer experiences on urban-planet.com before you order.
Related articles
2.0 / 5
Average user rating
71
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for urban-planet.com.
Brands may not incentivize or pay to hide reviews.
urban-planet.com Reviews
Read real experiences from customers of urban-planet.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Angie Cantin
April 2, 2026
Great store
Great store, great selection, great staff!
LL KH
March 9, 2026
Misleading return policy and rude service
Extremely disappointed with at Les Promenades Gatineau-urban planet. I was never told at the checkout that they have a strictly no-refund policy (only exchange or gift cards). When I tried to discuss this, the staff were incredibly rude and unprofessional. On top of the bad service, the quality of the clothes is poor compared to the price, and you can find much better value online. I do not recommend shopping here—save your money for stores that actually value their customers.
Allyson Tam
December 24, 2025
Girl on the till was rude
Girl on the till was rude. No eye contact, trying to explain to her where did I took my item, never listen. Urban Planet Prince Albert SK
Kimberly
December 19, 2025
Humbug seems to be the new retail workers
My daughter and I were Christmas shopping at Urban Planet (1659) at the Village Mall, St John NL and it was not a very inviting environment. The store was very messy and unorganized and the staff were not friendly. When we got our items checked in the only interaction was the mention of one item I had being BOGO free and I picked through my items to show that I knew of the sale and had the other. I paid for my items and there was no mention of exchange policy , no marks on my receipt to show where it was and no “thank you” or have a nice day. All the workers looked like they wanted to be anywhere else but there!! I worked retail many years and am dumb founded by the experience.
Courtney
December 16, 2025
Ordered on Dec 1
Ordered on Dec 1, got notification it was on its way Dec 5… it’s now Dec 16 and the carrier service doesn’t have package I’ve called left emails and talked on the chat asking for someone to get in contact with me regarding my missing package and have not gotten a single response back… after x4-5 attempts. Their customer service is horrible. Don’t buy from here
Lily Kelly
December 16, 2025
The service was great and Cas and Riley…
The service was great and Cas and Riley were so nice and helpful☺️☺️☺️
Lisa
December 12, 2025
If I could give zero stars I would
If I could give zero stars I would. I ordered two grinch shirts for my kids spirit week on the Dec 1st at 5:14 am. The shirts are needed for the 15th so I thought great, lots of time based off their promised processing and delivery times. No one was helping. I finally got an order has shipped email on the 8th after a few email complaints and a customer service rep lied and said it was in transit. It most definitely is not. The shipping company has not received my package to deliver. No one is responding to my emails anymore, I feel like they are ignoring me. I have asked for a refund multiple times and no response. This is by far the worst company. I don’t typically buy from this store but they had a better grinch shirt deal. Biggest mistake. Never again.
Joy Lum
December 12, 2025
I ordered a 50.00 gift card for my…
I ordered a 50.00 gift card for my Granddaughter on December 3rd. I realized that they were sending it to my address not hers and asked them to change it. They said they would try. Today the 11th of December I get an email saying it’s out for delivery to my address. Her birthday was on the 9th. I will never shop with them again.
Serina Poon
December 10, 2025
Online purchase on Dec 1
I made an online purchase on Dec 1, 2025 for $33.55 charged to my credit card. I never got an acknowledgement of the order nor the expected delivery date. So far I have not received my order when 9 days has elapsed. i called your customer service and was told that they only take care of in store concerns. I have to sent an email for online purchase, and was told that they will investigate and respond within 2 business days. I sent two emails already and have not received any response. I hope you can follow up on my order and respond ASAP.
AD
December 1, 2025
The rude Sunday manager at the Outlet…
The Sunday manager at the Outlet Collection at Niagara on the Lake location provided one of the worst examples of customer service I have ever seen. Although the very cashier was very polite, the manager contradicted an accomodation she offered. I would not have minded this at all, if she had even apologized once, but she was very rude about it. She rudely told me, despite what the cashier, had said, that I had to return to the back of line due to its length, but did not offer at all to open another cash but instead just unboxed items nearby. When I confronted the manager about this, (I had been very polite to the cashier and to other customers in line, some of whom I asked to go ahead of me) she escalated the situation in a way I have never seen a manager, whose very job customer service, do, asking me if I knew she was the manager, and not even acknowledging my concerns, even if she was not able to accommodate them. Her attitude was awful. I left without buying anything.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).