uniqlo.com Reviews
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1.5 / 5
Average user rating
4537
Total reviews
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uniqlo.com Reviews
Read real experiences from customers of uniqlo.com.
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Лера Брузгелевич
April 2, 2026
Order missing 8 items, Uniqlo refused refund after fake investigation – long-term customer dismissed
I placed order #0720009032602011959-5849044 for £93.10. My parcel arrived in a torn/ripped package – inside was 1 item (£24.90), 8 items (£68.20) missing.I contacted Uniqlo immediately, provided photos of the damaged packaging and the single item. They promised a 7‑day investigation. Silence. When I chased, they replied: “Our investigation confirmed the order was packed and delivered correctly” and “we are unable to assist further.”A torn package is not “delivered correctly”. They ignored the physical evidence, ignored my loyalty (I order ~10 times per month for years), and ignored the Consumer Rights Act 2015 – the risk of loss in transit stays with the seller until I receive the goods safely.If you order online from Uniqlo and something goes wrong, you are on your own. Do not expect fairness or accountability. I will never shop with them again.
Jean Philippe
April 1, 2026
Uniqlo online shop is a joke
This online shop is a joke, delivery process is very painful, they simply ignore your delivery instructions and force you to go and pick the item in some remote location ... Juste crazy and there is absolutely no customer serviceBeside be aware the product sizing from the online site is not the same as in the shops in town
Michelle Eccles
March 31, 2026
Great Products, Frustrating Courier Code System
I ADORE Uniqlo. I've been shopping with them for over 15 years. The price-quality ratio is one of the best in the world, but most especially in Italy. However, I'm tall, and my size is not readily available in stores. It's also an hour train ride to the nearest location. Shipping to my address makes the most sense, but a code is required to release the package. The system wouldn't be so bad except that the code is sent by email only a few hours before delivery to your home or ferma point. We need more advanced notice because if you don't see the email and you are not home when the package arrives, it gets sent back to the Uniqlo warehouse. What a waste of time and energy! It's also very frustrating for the BRT couriers. Uniqlo must find a better delivery system because I am giving up at this point.
CARSTEN REINHARD
March 29, 2026
Poor quality and disappointing customer support
Quality issues (pilling + hole) and unacceptable handling by customer serviceI purchased the Soufflé Yarn Crew Neck Sweater (item 479157) via the official UNIQLO online store. After normal, careful use, the fabric showed noticeable pilling within a very short time. Shortly afterwards, a hole developed in the middle of the garment – not along a seam or in an area typically exposed to mechanical stress.I contacted UNIQLO customer support and provided photos. My claim was rejected twice with the generic statement that the issue was “not consistent with a manufacturing fault.” No technical explanation was provided at any point. Even after explicitly asking how such damage could occur under normal use, no evidence or reasoning was given, and communication eventually stopped.This is particularly concerning as it does not appear to be an isolated case. I found multiple customer reviews describing very similar issues, including heavy pilling after minimal use and even holes forming shortly after purchase. My experience therefore seems to reflect a broader quality concern rather than a one-off incident.In addition, under EU consumer law (Directive (EU) 2019/771), defects that become apparent within the first year are generally presumed to have existed at the time of delivery unless proven otherwise. In this case, no such proof was provided by UNIQLO.Overall, this experience reflects poorly on both product quality and customer service. I would have expected either a straightforward replacement or at least a transparent, technically sound explanation.Based on this experience, I cannot recommend this product or the way UNIQLO handles such complaints.—-Qualitätsprobleme (Pilling + Loch) und kein hilfreicher SupportIch habe den Soufflé Yarn Crew Neck Sweater (Artikel 479157) über den offiziellen UNIQLO-Onlineshop gekauft. Nach normaler Nutzung zeigte der Stoff bereits nach kurzer Zeit starkes Pilling, anschließend entstand ein Loch mitten im Stoff (nicht an einer Naht oder stark beanspruchten Stelle).Der Kundenservice lehnte meine Reklamation zweimal mit der pauschalen Aussage ab, es liege kein Herstellungsfehler vor – ohne jegliche technische Begründung. Auch auf Nachfrage wurde keine nachvollziehbare Erklärung geliefert, stattdessen brach die Kommunikation ab.Zudem habe ich mehrere Bewertungen gefunden, die sehr ähnliche Probleme beschreiben (starkes Pilling und Löcher nach kurzer Nutzung).Insgesamt enttäuschende Qualität und sehr schwacher Kundenservice
Darshana Desai Mestry
March 29, 2026
Charles, Kristina and Hasin - Westfield White City - thank you
I had to share this incredible experience at Uniqlo in Westfield White City.My 13-year-old son had been looking forward to this all week — he’d saved up his money, worked hard for his school SATs, and had his heart set on a JJK manga T-shirt. When we got to the store, there was only one piece left… in XL. His usual size S was nowhere to be found, and the disappointment in his voice was honestly heartbreaking.Then along came Charles — a true example of what outstanding customer service looks like. Without hesitation, he offered to check the stockroom. We waited, trying not to get our hopes up, and as the minutes passed, you could feel that hope fading.But then Charles returned with the news we didn’t dare expect — he had found one, and it was the last size S available.The look on my son’s face said everything. He was over the moon (and yes, a little teary-eyed too).To make the experience even better, Kristina and Hasin at the tills were just as kind, helpful, and welcoming.Uniqlo — you should be incredibly proud of your team. Charles, thank you doesn’t even begin to cover it. You made a young boy’s day unforgettable.
Paula
March 25, 2026
Terrible customer service
Terrible customer service. They don't even cover return costs.
Scrunchie
March 24, 2026
So sad ...used to be great...now terrible.
Used to buy a lot of things here. The product quality had dropped so much I've stopped shopping here. Beautiful natural materials (down, cashmere, linen, merino wool) in simple tailored styles have been replaced by baggy, saggy unisex styles in mostly poor quality synthetic materials. Consistent sizing has been replaced by roulette wheel sizing and their return policy (which also used to be great) is now "we screw up - you still pay". I've basically stopped shopping here, although I've been know to wander the graveyard in hopes of catching a glimpse of the past.
Mark
March 22, 2026
Store on Oxford street is great
Store on Oxford street is great, with good size availability of everything I looked at. They are well endowed with changing rooms. Despite being incredibly busy on a Saturday, I didn't have to wait either of the 2 times I went in.They have nifty technology for preventing shoplifting by wearing items out. You scan everything on the way into and out of the changing rooms.
Lan
March 21, 2026
Zero stars
Zero stars. Awful.As the lady below; I returned an order, using the tracking label they provided via royal mail. The tracking said it was delivered to its destination. Their email said that it had reached the carrier hub (the destination) and would be forwarded it onto their warehouse. As I don't have the physical receipt they are refusing to refund. Which is crazy because they've confirmed receipt of the parcel. Plus the Royal Mail tracking number is available online, I have tracked it and it is clear they've received the parcel. Even Uniqlo themselves have emailed to say they received it at their hub, however they are refusing a refund.I have escalated to Klarna with my tracking number, I will also do a charge back if need be. Awful service and surely illegal as once they confirm they've received the return, they can't put the blame on me.
N
March 19, 2026
Love the quality
Love the quality. What I don't like when buying online: to return an online purchase you have to go to a Post Office and make a return in person, there's no other way around. (Well, in Spain where I buy.)
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