uk.coach.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 6,299+ users reviewing Coach. Read verified ratings and real customer experiences on uk.coach.com before you order.
Related articles
3.8 / 5
Average user rating
6299
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for uk.coach.com.
Brands may not incentivize or pay to hide reviews.
uk.coach.com Reviews
Read real experiences from customers of uk.coach.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Vik
April 12, 2026
I had a terrible experience with Coach
I had a terrible experience with Coach. My order was never delivered, and it seems most likely that it was lost or even stolen during delivery by DPD. What made the situation worse was how difficult it was to communicate with Coach’s customer service.Responses to my emails took several days, which only added to the frustration. When I tried calling, the support team was unhelpful and didn’t provide clear solutions or updates. Instead of resolving the issue efficiently, I had to chase them repeatedly and fight to get my money back.Overall, the entire experience was stressful and disappointing. I expected much better customer service from a brand like this, but unfortunately, it fell far below expectations. Do not order from them seriously!!!!
DEBRA DE WIT
April 12, 2026
Quick delivery Easy ordering
Quick delivery Easy ordering
Dianne
April 11, 2026
Love my new bag
Love my new bag. Just the right size and fits my large purse phone and keys comfortably. Delivery was really quick and packaged beautifully to protect.
PETRA SIMIC
April 11, 2026
There was a large problem with delivery…
There was a large problem with delivery service and you handled it very fast and professionally. It was a trustworthy Experience for me as a customer.
Jowett
April 11, 2026
Love my new ballet pumps
Love my new ballet pumps, super cute in a beautiful soft leather, fast shipping and packaged well.
Yvonne Westgarth
April 10, 2026
My Granddaughter had this bag charm on…
My Granddaughter had this bag charm on her wish list and she has a beautiful Coach bag to hang it on.
Mum23girls
April 10, 2026
Purchased new bag but given ex-display / returned used bag
I am incredibly upset and disappointed by the experience I had at your Cannock Outlet store on April 1st, 2026. This wasn’t just a casual purchase for me; I had saved for six months for a black Tabby 25 to mark a personal milestone. What should have been a special moment has been completely ruined by poor service and a lack of accountability.When I visited the store, the sales assistant (Izzy) took a display model to the back to get me a "new" one. Because I trust the Coach brand, I didn't think I needed to inspect the bag before she wrapped it. However, when I got home five hours later, I was shocked. The bag was clearly either a floor model or a heavily used return: the hardware was scratched and discolored, a stitch was broken on the strap, and the price tag had been crudely taped back together inside a pocket.The way this was handled afterwards has been even more insulting:The Lack of Responsibility: When I called, the manager was dismissive and blamed the Bicester outlet for sending the bag in that state, rather than taking responsibility for his own team selling it.The Physical Toll: Because I had no confidence in the store, I had to drive a 70-mile round trip (three hours of travel) the very next day just to get my money back.The "Gesture of Goodwill": In-store, I spoke with Ghavind, who acted as if he was doing me a favor. He offered a hangtag worth £10,that didn't even match my bag—an offer that felt like a slap in the face considering the time and fuel for a 70 mile drive I wasted fixing their mistake.To make matters more confusing, I have been in touch with Assistant Manager at the Bicester store. She referred my complaint to her Regional Manager, who I was promised would contact me. Instead, I simply received a message from the original sales assistant asking if I "was happy with the bag."No one has actually attempted to resolve this issue . I have been left out of pocket for travel expenses and deeply saddened by an experience that fell well below the standards of a premium brand. When spending £485, a customer expects quality and respect, neither of which I received.I have reached out to customer services who Refered me back to cannock store, who were slow to respond but said that a handtag is all they are authorised to offer as gester of good will. I am being told different things, customers services refuses to offer any real compensation for my out of pocket expenses returning the bag
Saadet ENGIN SONMEZ
April 10, 2026
Full Cycle Satisfying Online Shopping
Quick delivery and very good and nice packing for the products. Quality of the products are always premium, for sure! Every time, I have a full cycle satisfied online shopping, thank you!
PEARL
April 10, 2026
Delivery service is prompt and bag…
Delivery service is prompt and bag arrived in good condition. Bag is of high quality and I really love it.
Ciara Gallagher
April 9, 2026
Very Speedy delivery
Very Speedy delivery. Very good price range.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).