uggaustralia.com Reviews
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1.4 / 5
Average user rating
296
Total reviews
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uggaustralia.com Reviews
Read real experiences from customers of uggaustralia.com.
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Roberto harbidge
March 14, 2026
I have had several pairs of UGG boots
I have had several pairs of UGG boots , and I do love them, however, they need to do something about the laces, as they fray and break within a short period of wear. Trying to get replacements of the same colour is nigh on impossible, so my suggestion would be to improve the quality of the laces, put a spare pair in with each purchase or sell them on line separately ,as it is frustrating. So please take note cause I do love the boots…Roberto Harbidge Cannock Uk
Krista Queen
January 27, 2026
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE. My mom ordered a pair of shoes for me for Christmas, and they were too small so I sent them in for an exchange and over a month later I’m thinking to myself “where are my shoes?” So I reach out to them on 1/26/26 and they say, we received it on 1/2/26 but we didn’t the exchange option. So I said why didn’t anyone reach out and the lady just blatantly ignored me. So if I hadn’t reached out, they would’ve never refunded my mom. So they basically would’ve stolen her money and I wouldn’t have gotten my product. This company is trash.
Angie S
January 17, 2026
Ugg boots
Ugg boots. I ordered a size 5 Ugg ultra & received them a few weeks later ( I am in the uk) they are like a size 3 or 4.. I have emailed them multiple times now to return for a bigger size.. No reply to any of the emails... I am furious.....
Shomoil
January 15, 2026
no ability to return
I placed an order for four items, but three of them do not fit. According to their website, the only way to return items is to email them and pay the return shipping plus a £10 service fee for each item. However, no one has responded for over a week, and I am still unable to proceed with the return...
Jayne Andrews
January 6, 2026
FRAUDULENT WEBSITE
FRAUDULENT WEBSITE. DO NOT BUY - ordered a pair of UK size 4 UGG boots and received a pair of unbranded boots that are approximately ladies sized UK2. They are not suede. I contacted UGG Australia who do not have premises at this address, nor are they affiliated with this organisation. This organisation are not an UGG reseller. I requested a refund and was offered 50%. I have disputed the transaction with mastercard as fraudulent and am awaiting an outcome, however I would urge everyone to read the reviewed before making a purchase. Please do not buy from this company, YOU WILL BE DISAPPOINTED!
Arlene Mills
January 3, 2026
Worst at Customer Service
Was indicated on an order that the 1,000.00 worth of uggs that we ordered would be shipped with protection spray. Did not received. Contacted customer service and they basically said I was lying. Worst Company for CS…….
Elena Malikova
December 20, 2025
Horrible customer service!
Horrible customer service!! I have never purchased from them directly before this one time and never will.
Bruno Savorelli
December 11, 2025
Per Italia: aggiungete il 50% fra spese spedizione e tasse doganali al ricevimento!!!
I purchased a pair of Premium Short Classic UGG Boots at the promotional price of €78, plus €22 shipping. Upon receipt, I had to pay an additional €34 in VAT and postage. Total: €135.It would have been better to buy them in Italy. They seem good quality, though.
Kristina Klochkova
December 7, 2025
nvt.
Slow communication, but problem was solved without their help.
So
September 25, 2025
UGG never worn out of the house the sole missing!
I have been kindly calling UGG for 2 1/2 weeks regarding slippers that I bought that had never been worn. They had been bought at their store, that no longer is here. I took the shoes out of the box new one box climate control, all authentic bought at the store. I noticed that the sole and the shoe were not glued properly. Sadly, within days the sole is in one room and the top of the slipper is in the other room. I called UGG politely and kindly asking for help. They have told me they can’t help. I called yet again hoping that there would be some favorable resolution. As they, we’re different! Well, I guess they are not that very different. They are like most companies nowadays very few will stand behind their product. It's yet another example of a company not at all standing behind their product and more importantly not standing up for their customer base. Buyer be AWARE!
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