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1.7 / 5

Average user rating

1852

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for udemy.com.

Score

1.7

out of 5

Bad

1.9K Reviews

5

28%

4

9%

3

5%

2

6%

1

52%

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udemy.com Reviews

Read real experiences from customers of udemy.com.

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renesa zaman

March 31, 2026

Quite reasonable price to learn AI and…

Quite reasonable price to learn AI and new skills. But should debug to bot answer any question .

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Mitsuha Perez

March 30, 2026

Tricky Refund Policy

It says you'll be able to get a refund but when you notice the course you're taking is outdated it doesn't let you get the refund cause you've advanced too much in the content.

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Donna Gardner

March 30, 2026

Udemy discriminates against Female Dancers

I was told to remove the profile pic from my dance course. It showed me balancing a sword on my head. Udemy told me "No weapons allowed" (Not what their policy says) Yet Udemy features several combat courses in knife & swords, all with images of men with weapons, even firearms. I refused to change my pic, and removed my course.Pedralta World Fusion Belly Dance

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Adeesha KGamage

March 27, 2026

False information on annual subscription bundle

I purchased an Udemy annual subscription today after seeing that a specific course was listed as “included with subscription.” The course page clearly indicated that I could access it at no additional cost if I subscribed.However, after completing the subscription, the same course now shows a separate fee of £15. I hardly contacted your support team, and I was informed that they can not help me with it. This is misleading and feels unfair. I subscribed based on the information presented in the website which is still there. Not a trustworthy site and a team of operators who does not help the learners. I recommend Coursera at least they honour what they promise.

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Karra Herrero

March 26, 2026

Strong on courses but terrible customer service

It’s a shame but I agree with the recent reviews. The courses that you can see on this platform are interesting but if you get any problem that you need to deal with customer service is game over. Customer service will play with you until you lose all your patience.

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Gerald Winstead

March 25, 2026

Lost My Purchased Courses

I bought a bunch of courses from time to time on Udemy. Life is always busy for me. So there have been a big stretch of time that I have not been active with the Udemy platform. So, about a year later, I decided to log in to my Udemy courses; I could not find one course I purchased. It is like I spent a good amount of money and lost it all. It appears that they have been deleted. Therefore, I will never buy education from this platform again. Lesson Learned!!

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Daniela K.

March 24, 2026

Very disappointing experience with…

Very disappointing experience with Udemy and this course.The course title suggests that you will gain practical knowledge in Agile Scrum Project Management. In reality, the content is extremely superficial and lacks any real depth or applicability.What I find particularly misleading is the certificate. A 2.5-hour course issuing something that sounds like “Certified Agile Scrum Project Management Expert” creates completely unrealistic expectations and can easily be misunderstood.On top of that, after completing the course, you are pushed toward an external certification that requires additional payment of hundrets of dollars. With the level of knowledge provided, there is no realistic chance of passing any exam. It feels more like a sales funnel than actual education.Another issue: I specifically subscribed to Udemy expecting this course to be included. Only after subscribing did I realize that it requires a separate purchase. This was not clearly communicated and added to the frustration.I also completed the course in good faith, expecting it to improve. Because of that, I am now no longer eligible for a refund under their policy.Trying to contact support was another frustrating experience. You first have to navigate through unclear and confusing help pages and deal with a chatbot before you can even create an email ticket. This makes it unnecessarily difficult to get proper support.Overall, this experience feels misleading on multiple levels. I expected more transparency, better quality, and easier access to support from Udemy, which worked all pretty fine just years ago but obviously not anymore.Not recommended.

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client

March 20, 2026

worst scam on earth, no value, thief and no customer service

courses are made by bots, service client is a bot, cannot get a refound. No value on courses. Courses are made by pnj, they are not real persons they have negatif IQ

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Sushil Kumar Rebari

March 19, 2026

Fake Review and Fake Marketing

My experience with Udemy has been extremely disappointing and frustrating. After making a payment for a course, I expected at least a basic level of customer support and transparency, but unfortunately, that expectation was not met.It appears that the platform promotes courses in Hindi to attract Hindi-speaking learners. However, once payment is made, many of the course materials and videos are delivered primarily in English, which makes them far less useful for students who enrolled expecting proper Hindi instruction. This creates a serious mismatch between what is advertised and what is actually provided.Another major concern is the lack of direct customer support. There is no easily accessible contact number, and communication through email has been unhelpful and generic. When a learner invests money in a course, they should have a clear and reliable way to resolve issues or get proper assistance.Overall, the platform needs to improve transparency in course language, provide accurate information before payment, and establish a more responsive support system. Without these improvements, many learners—especially those relying on Hindi-based instruction—may feel misled and unsupported.

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Nico Cruz

March 19, 2026

Udemy is a company with a weak…

Udemy is a company with a weak management and leadership.As it appears the employees are resisting some sort of company merger and tries to create all sorts of digital mayhem and sabotage at the company.I tried to purchase Udemy 1 year and 1 month subscriptions and was rejected with 3 different accounts and 8 different debit cards plus google pay. All payment solutions worked flawlessly with other merchants.The company should hire consultants to weed out the saboteurs and use payment solutions external to the company. This is why paypal, stripe, klarna and a dozen other payment handlers exist.I am sure that Udemy is a wonderful company with fantastic products tainted by sabotage and internal conflicts.

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