twinings.co.uk Reviews
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1.8 / 5
Average user rating
127
Total reviews
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twinings.co.uk Reviews
Read real experiences from customers of twinings.co.uk.
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Eric
April 5, 2026
Look at the low content of tea leaves!
.I just compared my Bigelow peppermint tea bag to the Twinings Lemon Ginger tea bag. I was appaled to note the tea leaf content was about half in the Twinings. I won't be purchasing this brand in the future! Not to mention it costs more than other big brands! My buyer's remorse is real especially with products that have supposedly been around for 300 years, and can't even put a decent amount of tea leaves in each bag.
Eudora
February 22, 2026
I love Earl Grey with Vanilla tea but what on earth is this stuff?
I love Earl Grey with Vanilla tea. I normally purchase a quality product from Malta but it is expensive with shipping on top. So when I saw Twinings Vanilla Earl Grey and it was on offer too - I wanted to grab all the boxes on the shelf, but decided to tread with some caution and purchased just two. I know being a Vanilla connoisseur, there are a lot of bad versions out there, from food/drinks to toiletries and perfumed products.My review of this tea, is it is DISGUSTING!!! 1. It is weak and only enough for a little teacup; not a standard mug.2. Earl Grey? What Earl Grey? I mean, where is it? IF you concentrate... there is just a faint taste of something that minimally resembles it somewhere in the background once the shock of the the gross so-called Vanilla registers.3. Finally, the gross so-called Vanilla: it tastes cheap, synthetic and not like natural Vanilla bean. It is more like a wannabe butter taste with a spray of cheap vanilla perfume; the type you would expect to find in a cheap shower gel. You are left with a nasty aftertaste, too.Who on earth are these people who approve these flavourings? By the way, I drink my tea black (as E.G. really should be drunk), so the nasty flavour really stands out and does not have milk to come to the rescue by dampening down the vile taste of the tea. This is not proper flavoured black tea - it is a concoction of chemicals in a tea base.I hope Twinings reply to me so I can arrange to get a refund. I doubt the store will refund me for the one opened box and the other sealed. In the past, I used to buy their EG tea and always enjoyed it - until I switched to the Maltese superior Eg with Vanilla.
Ilya Sedelnikov
January 17, 2026
False advertisement
They sent a "Standard international shipping" advertisement to my email and then refused to ship in any way other than DHL. Being asked why they don't stand by their word, they gave me a bunch of absolutely ridiculous excuses.
Holly Gibbons
January 10, 2026
Item content was not as ordered
Item content was not as ordered, there was no mug in the uplifting wellness gift box. I've had no response from the query submitted using their online contact form, and emails sent to the contact email address bounced back as undeliverable!
Mr billy
December 8, 2025
Twinning bad company
I received my order last Friday it was missing my white box so they resend a replacement but the black box I did receive I give to my sister for a gift but it's a empty black box so I have paid £72 for a empty black box because the replacement box twinning tea has called dhl to send it back to them so I'm having to do a charge back to my card for the full order very disappointed and upsetting its been it shows you what kind of a company you are dealing with when they don't respond to reviews? It says it all I have had to send a letter to the ceo mr olav silden today for him to get his customer service staff to sort out my problem its like sending coal to Newcastle?
Ema M
November 18, 2025
Earl Grey tea is now tasteless and odourless.
The quality of Twinings' Earl Grey tea has reached their lowest point. It's just like drinking (expensive) hot water! I started drinking Twinings Earl Grey tea back in early 1990s: I still remember the beautiful aroma that came even from the box. The smell of bergamot from the brewing tea was strong and intoxicating. And the taste!Since a few years, both the taste and smell of bergamot have being disappearing little by little. So much so that 2 years ago I had to find an alternative. A few weeks ago I decided to give Twinings another try, so I bought a box, full of hope. It was even worse than 2 years ago: absolutely tasteless! Zero! Nada! Slightly coloured hot water! (I can taste and smell everything else so it’s not me). I will never throw away my money and buy this tea again.
Rose
November 12, 2025
Bring back orange and lotus flower tea
For some unknown reason Twinings in their ivory tower have taken the decision to stop selling orange and lotus flower green tea separately. The company is still making it but you can only get it in a bundle with four other quite revolting mixtures. So if it is being produced for that selection box, why it why can we not have it separately. And why do big companies dream up stupid ideas without doing any market research snd finding out what their customers actually want to buy. There is no stock available in England now of orange and lotus flower tea and the cost of shipping it from American is prohibitive! I am reduced to drinking hot water which gets very boring after a while.
Roach
November 5, 2025
I tried the peppermint tea
I tried the peppermint tea. I got the single packaged tea bags. Those were really good. But the next time I got them they were all in a box. I didn’t think much of the different packaging and made me a peppermint tea. Just finished drinking that one, and it kinda tasted like plastic? I don’t get how they taste different, maybe the longer they stay in the package the more different they taste. I had drinker the first batch of tea over a month after buying it, but the new batch I drank it the moment I took it home
Ray
November 1, 2025
horrible drink
twinings defence - horrible drinki want to vomit after drinking it
KOMALA NAYAGER
October 30, 2025
Time to spill the tea!
I only drink Earl Grey tea, and I have been a loyal Twinings customer for years. Unfortunately, it seems the recipe has been altered, producing a watered-down version that no longer satisfies my tastebuds. I now find myself needing to use two tea bags and even microwave them just to get my morning fix.Why is the company no longer using bergamot oil? “Flavouring” is not the same - this is a nation of tea lovers, and we deserve a proper Earl Grey. Mixing in lemon peel with bergamot changes the classic character of the tea. This version is bland and over-complicated - what is this, Fifty Shades of Earl Grey? No. Classic Earl Grey should be black tea and bergamot oil, nothing else.Until Twinings restores the brand’s name and the authentic recipe, I will be avoiding their tea.
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