tumi.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 217+ users reviewing TUMI. Read verified ratings and real customer experiences on tumi.com before you order.
Related articles
1.9 / 5
Average user rating
217
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tumi.com.
Brands may not incentivize or pay to hide reviews.
tumi.com Reviews
Read real experiences from customers of tumi.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Tom
March 29, 2026
Great service of TUMI
Great service of TUMI. I had some smaller repairs. Brought my TUMI Alpha II luggage to the Frankfurt store. They sent it to the HQ. Already after four days I got my luggage back. Thank you for this great service.
Eileen Potrock
March 25, 2026
Horrific Customer Service
Had the worst experience trying to buy some luggage from your outlet store. Even though I have a history with the company and wanted to add a couple of items to match the items I already own, the salesperson (who was lovely) at the outlet store near Philadelphia was unable to sell me the pieces that she had on hand unless I was to drive 3 hours in each direction to come pick them up as her "district manager" would not allow her to ship them to a confirmed address. So rather than me spending over $1500 with Tumi, they made me jump through hoops to "prove" my worthiness. There are a lot of other brands out there who have great items and charge quite a bit less, but I was trying to be brand loyal. Unfortunately the company is not customer loyal and I've never been so angry in trying to spend money. I have never had this issue with any high end brand (and I buy from much more designer brands than Tumi). Just stupidity on their part and if that's what they think of me as a customer I will just take my business (and money) somewhere else.
PHoughton
March 4, 2026
Appalling delivery experience
Appalling delivery experience, nil communications. No customer service available. Completely poor. Not what I expected from Tumi (TUMI00602208)
Ag
March 3, 2026
Luxury prices with no luxury experience
I went to buy a suitcase and a family member bought a gift card once they knew I was going to make the purchase and I was at the store (hour+ of driving round trip). The site gave a warning that it could take up to 4 hours for the gift card to be delivered. As I didn’t make the purchase I was unaware of that. I then called corporate and they said it normally takes an hour for a gift card to be generated (in 2026 I’m still confused as to how this takes hours to generate a gift card but it was in the fine print so they did give a warning). I waited for another 2.5 hours until I had to leave for an appointment. I then asked if they could ship me the bags so I didn’t have to do another hour of driving to pick up the bag once the gift card comes through and they said they cannot ship any of the suitcases to a closer store or to my home. I tried calling again at 4:45pm est but apparently they close at 5pm est. It’s now been over 8 hours since the gift card was purchased and still nothing in the inbox. This is my first time buying from Tumi (the employees at the physical store were lovely) but it seems like corporate policies are hindering the employee’s ability to assist customers. The sender also received an email saying that the gift card was delivered (it hasn’t been, not in spam or in my inbox and I’m getting other emails from other senders). Update: had to call back for the 6th time. They had to email it to a different Gmail address. They also give you an order number and the ability to look up the status of your order. When anyone tried it just gave an error message. And they have a phone number to text. It’s been almost 24 hours and no response there either. Why does a gift card take hours to generate? Why can’t you ship suitcases? Why doesn’t your own tracking system show the status of an order? This isn’t some small mom and pop operation. You are charging 1k for a suitcase you’d expect matching service to the price tag. I’ve been looking to replace my suitcases for months now. I was so excited about this bag but the amount of time I’ve wasted due to corporate is really making me reconsider this whole thing. Especially after reading these other experiences
Nam Squire
March 2, 2026
Worse experience ever:
Worse experience ever:The handle felt off on our first trip… We found the shop to fix it and now happened again on our second trip. Don’t ever buy the products bc you can get better quality anywhere in the local market.
Roman
March 1, 2026
I placed an order on the TUMI website…
I placed an order on the TUMI website and during the checkout process the item in my cart was automatically switched to a different product without my consent. I contacted customer service within 5 minutes of placing the order, but they ignored the issue and did not offer any solution or apology. Instead of simply cancelling the order, they forced me to receive the wrong item and then send it back at my inconvenience. Emails are either left unanswered or replied to with a significant delay, which makes resolving any problem extremely frustrating. Overall, it feels like they do not care about their customers at all, and this experience has completely destroyed my trust in the brand
Mario Varović
February 26, 2026
TUMI briefcase Alpha - leather handle damage
In November 2022, I bought a Tumi business bag (Alpha briefcase) from"Maras"- the official TUMI store in Zagreb (Croatia), which has a 5-year warranty and is positioned as a premium product. After about three years of use, I was unpleasantly surprised by inexplicable damage to the leather handle - a piece of leather 2 cm long came off. I contacted Maras by email to file a complaint at the end of December 2025, but there was apparently some communication noise, so it was only on January 16, 2026, that I was able to arrange the handover of the bag with the service at Vrbik 9a, with the explanation that the bag was being sent to Germany for repair and the initial estimate of the repair by the end of the month. Instead of 2 weeks, it took almost 6 weeks and only yesterday, February 25, 2026, was I informed that I could come and pick up the bag. When I picked up the bag, I noticed that the damaged handle had been replaced, but now the difference between the new and the other handle is visible. I don't think it's fair to repair a premium product within the warranty period in such a way that spoils the look of the bag, because now I have one old handle and one new handle. Was it such a problem, when there was already a manufacturer's error, which should not have happened after only three years of carrying the bag, to replace both handles in pairs, just as car tires are changed in pairs, etc. In short, I am disappointed with both TUMI and Maras. As far as I'm concerned, never again TUMI. In the whole story, I would only praise the dear and kind saleswoman when I picked up my bag in Vrbik today (Thursday, February 26, 2026).Ph.D.Sc. Mario Varovic
Andrew McVeigh
February 12, 2026
massive gift card offered for lightly damaged backpack after 4.5 years
bought a mclaren tumi backpack 4.5 years ago for $800, and i was pretty rough with it. It held up well, but eventually got some small tears on the underside webbing. nothing that compromised the bag, but i wanted to see if it could be fixed.they said they couldn't repair it but offered a gift voucher of $1195!! (which is the current cost of the same backpack). I bought it new on sale and ended up with money left over. I was quite shocked, they basically offered me new for old.
Kim Levell
January 29, 2026
Every time I look at my $1900 carry on…
Every time I look at my $1900 carry on I could scream! I was told how light it was blah blah. The bag literally weighs over 8 pounds and you are allowed 17 on European flights no exceptions. What gets me so upset is after I bought it I took it back inside the return window. I admitted that I used the bag once even though it looked perfect! I felt it was too heavy after being told how light it was. I didn’t know better I trusted the sales person at the time. I didn’t research. When I took it back he starts talking pounds….he said it’s only 3 pounds difference. He offered to send it in their customer service to see if they will allow the return. 3 months later and many calls they give me my bag back with nope you have to keep it. I went there for an education and was sold an expensive road trip bag that was beat to he*l the first time I was made to check it. Never again TUMI! Your sales people lie and I’m stuck with a bag I absolutely hate! Save your money. Luxury luggage is for suckers. Get the lightest bag on the planet that will fit the most luggage for a carry on end of story.
S. Bura
January 28, 2026
Negative stars. TUMI is down the toilet.
If I could give zero stars, I would.I lifted my tumi carry on and the handle snapped in half. I returned it to Tumi, with the broken piece; the Repair area claims it could not be repaired, but they can offer me $90 toward a new bag and they will keep this one. What a racket! I said no because a new hard case is now $595 and up, and I would be losing twice. I refused the bad offer and they returned the case. However, they did NOT return the broken handle. I have been waiting since December. The company has deteriorated and they are not even responding to my complaint on BBB.Do not buy Tumi!
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).