tropicalsmoothiecafe.com Reviews
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2.8 / 5
Average user rating
120
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tropicalsmoothiecafe.com.
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tropicalsmoothiecafe.com Reviews
Read real experiences from customers of tropicalsmoothiecafe.com.
Brands may not incentivize or pay to hide reviews.
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Bruce Hershenson
April 5, 2026
Awful app that doesn’t work.
I used the app and earned rewards. I went to one store to redeem it and they couldn’t get it to work. They said there was nothing they could do.I went to another store a few weeks later, and tried to redeem a different award, and again the same thing happened.The different manager said there was nothing they could doWhy have an app when it doesn’t work? I for one won’t be back. And I was a happy customer. It’s sad.
Andres Meneses
April 3, 2026
Coach was really nice and amazing…
Coach was really nice and amazing service 10/10.
Duane Neemann
April 3, 2026
Smoothie you come back for
Making a smoothie is fairly easy. Making a smoothie you come back for day after day is something the grapevine tx location does best. Offering personalized service with a great product. KUDOS to the the team!!!!!
Susan
March 28, 2026
The staff is friendly
The staff is friendly, the location is great for me, and the smoothie's are the best. The Island Green is my fav!
Peter S
March 28, 2026
Great customer service by Jshean
Jshean gave great customer service ensuring I received my birthday smoothie despite the app malfunctioning. Greatly appreciated.
IB
March 27, 2026
I placed an order for a wrap and…
I placed an order for a wrap and smoothie combo Watchung NJ while I was told my order was on its way I received a message stating my order was canceled. I called the manager Jimmy who told me to call him in 1 hour as he was going to call Door Dash to resolve gave him 2 hours called and he did not even know what I was speaking about. I will never purchase from that store again and a regular customer I feel disrespected and customer service is poor. I am going to my bank for a charge back and Jimmy you lost a customer you suck..
Jennifer Braun
March 14, 2026
They put too many items in one bag
They put too many items in one bag. The smoothie was not blended very well.
Chris Thompson
February 28, 2026
Poor Customer Service
I stopped in today for a smoothie and stood waiting for almost 10 minutes while the staff focused exclusively on online orders. They clearly saw me standing there — eye contact was made — but not a single person said a word to me. No "we'll be right with you," no acknowledgment whatsoever.Then two customers walked in after me and were immediately helped while I continued to stand there invisible. When I finally spoke up to let them know I'd been waiting, I was told I needed to go to the register to order. Interesting, because I've been to this location before and was never told that, and other Tropical Smoothie locations have taken my order right at the counter without issue.What should have happened here is simple: tell the customers who came in after me that I was next, take my order, and apologize for the wait. Instead, I was ignored, skipped, and then made to feel like the inconvenience. Basic customer service shouldn't be this hard. I won't be back to this location.
Delaney Dean
February 25, 2026
The workers are all delightful
The workers are all delightful
Ashton Cabalquinto
February 25, 2026
I ordered a chicken quesadilla and only…
I ordered a chicken quesadilla and only got cheese on it and I paid for the chicken quesadilla
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