tree2mydoor.com Reviews
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3.7 / 5
Average user rating
610
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tree2mydoor.com.
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tree2mydoor.com Reviews
Read real experiences from customers of tree2mydoor.com.
Brands may not incentivize or pay to hide reviews.
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AJ
March 6, 2026
Delivery eventually arrived, but customer service dismissive and frustrating
Delivery eventually arrived, but customer service frustrating and dismissiveThe tree itself is fine and arrived in good condition, so no issues so far with the product.However, the customer service experience was extremely frustrating. I was led to believe the delivery was delayed beyond the timeframe stated on their website, and when I contacted them to cancel the order due to it no longer being fit for purpose, my questions about my consumer rights were repeatedly ignored.Instead of acknowledging the point I raised, I was told the order would be “reviewed if needed,” which felt dismissive and gave the impression that my rights as a consumer were not being properly understood or taken seriously.I later received an email saying there had been a “system issue” and that the tree was already out for delivery that day. While the situation eventually resolved itself when the tree arrived, the communication and handling of the query left a lot to be desired.The product is fine, but the customer service experience and lack of clear communication made the process unnecessarily frustrating. Based on other reviews mentioning delivery issues, it seems this may not be an isolated problem.
Jayne Davies
February 12, 2026
Stop taking extra money!
This company needs to stop taking extra money for nominated day deliveries that they fail to uphold.If your advertising 'gifts & to door' it suggest logistics would be tried & tested. I try to buy & support smaller companies rather than the big chains but after contacting them I have been given excuses including the weather which is mild & dry for a reason of their failure to provide what they took my money for.
Alistair Pritchard
February 6, 2026
Ordered a gift for a Christmas present…
Ordered a gift for a Christmas present and paid for a specific delivery day pre Xmas. Failed to deliver, eventually delivered about 10 days late. Slow and wholly inadequate response from customer service. Would avoid UPDATE - Subsequent to this post, the company’s customer service team have undertaken a number of actions which have demonstrated acknowledgment of the issue, as well as their best efforts to respond accordingly. As a result, I would consider using them again and I have amended my rating.
alan clark
December 18, 2025
For the second time I used Tree2mydoor…
For the second time I used Tree2mydoor in the UK. On each occasion they were excellent. On both occasions notibly Ryan and Kate were extremely helpful. Additional to that the plants received were very well in great condition.Thank you to both and the companyMrs Clarke
Elly Franklin
November 25, 2025
Lovely product
Lovely product, beautifully packaged which arrived safely at the intended recipients who were thrilled! Thank you to the amazing Kate for all her help and perseverance when the outside contract carrier made a ridiculous error - all ended well due to her professional efficiency! Well done!
Ms allison lee
November 22, 2025
Ordered for a special birthday
Ordered for a special birthday. Didn’t arrive on the day. Had to chase up. Offered a couple of pounds off delivery cost, but I had bought a delivery pass so this meant nothing, then ignored email. Then I discovered they didn’t send the card I bought to the recipient, and sent my gift in same box with a gift from someone else so person didn’t even know I had sent gift. Very generously refunded my £2.50! Felt like I was being by the unreasonable one. Won’t use again unfortunately.
Sarah Thornhill
November 21, 2025
Top notch service
Delivery and customer service top notch and would highly recommend this company.
Sarah
October 29, 2025
Great customer service
Great customer service. It wasn't a straightforward order but Kate did everything she could to help my mum get the perfect size of lemon tree for her apartment. Thankyou!
Jacqui Oliver
October 11, 2025
Great experience all round
Ordered the twisted trunk Olive tree for a friend. I accidentally put my own address as delivery. Called and left a voicemail and got a reply within five minutes confirming correct address. Got next day delivery which arrived at 9am as promised. My friend LOVES the olive tree! All round great service, efficient and polite. Will use again.
Duncan Mitchell
September 15, 2025
Ordered through this company as the…
Ordered through this company as the website allowed you to specify the delivery date, which was very important as it was a birthday present. Confirmation email said they would be in touch if there was a problem with the date. There was and they weren’t.The company are very understanding and blame the courier, somehow forgetting they organised this. Basically don’t use them if you need the delivery to be date specific, they cannot do it. Look elsewhere.
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