travelup.com Reviews
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4.0 / 5
Average user rating
107569
Total reviews
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travelup.com Reviews
Read real experiences from customers of travelup.com.
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APM
March 30, 2026
I would give zero stars if possible - flight cancelled with no notification unrelated to Middle East!
I would give zero stars if possible. I booked flights last week using travel up, spending £1350. I had the confirmation through from both travel up and the airline and all seemed fine. Suddenly, yesterday, I was no longer able to access my booking. After speaking with the airline, they confirmed the booking has been removed from their system by the third party provider (travelup). I spent over 4 hrs on the phone yesterday, with travel up trying to fob me off with the booking is still live on their end (despite not even being able to access my booking using the travel up website either with their booking reference). They could not provide me with the 13 digit ticket number which 100% confirms the booking is not active with the airline and said they would get back to me by midnight which they have not done. I’m now £1350 out of pocket with no flight, no offer of a refund, flights have increased in price by over £350, no response from travel up and my other holiday plans are already secured and non refundable. Even if you are able to secure a saving through travel up, DO NOT BOOK. I must add that this is a flight to Miami in December so has nothing to do with the current Middle East conflict.
Anu Biswas
March 30, 2026
Very Bad Experience !
When trying to contact/query regarding the cancellation of my emirates flights was rubbish, I understand they have many calls due to the cancellation of flights from dubai during this time but I was unable to contact them via phone or email as I was unable to use the cancellation form. Their phone number was kept off and no one replied to my email query.
customer
March 30, 2026
it was very easy and straight forward
it was very easy and straight forward
Customer Hazel from Cambridge
March 30, 2026
Booked a room realized booked wrong one…
Booked a room realized booked wrong one you took three days to get back then said one I wanted wasn’t available but went through you checking and said it was still available , very poor service so bk to booking .com never had problems with them
Martin
March 30, 2026
easy to use
easy to use , CLEAR instructions , visibility of Ticket Details , as I worry I've not booked return on some sites due to lack of clarity , and being a bit daft too.
Sohail Ghaffar
March 30, 2026
Pathetic service and there is no…
Pathetic service and there is no response contact number and support team bullshit waiting time to speak customer support and no one responds back of your emails and nothing I can say positive about your services ….
MR SIMON BEBB
March 30, 2026
Booked a hotel stay in Sri Lanka with…
Booked a hotel stay in Sri Lanka with Travel up paid the full balance on booking 6 weeks before the arrival date, then 2 weeks before the war in the Middle East started so our flights got cancelled so no way of getting to Sri Lanka, so we informed Travel up and had to cancel, and now nearly 5 weeks later we are still awaiting a response of them ! In the meantime we spoke to the hotel chain involved (head office) and they confirmed they would be taking no payments off any hotel booking cancelled through the war in the Middle East. So why are Travel up not even replying to our constant emails? Do not use this company !!!
Karthikesh Ema
March 30, 2026
Easy to book and plenty of options to…
Easy to book and plenty of options to pay. Moreover, it was one of the cheaper cost compared to other booking platforms.
Chris Casselden
March 29, 2026
Considerable saving on booking direct
Considerable saving on booking direct
Mr Madan Narayanan
March 29, 2026
Smooth Booking process
Smooth Booking process, and lot of options to upgrade, choose meal or seats
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