tracfone.com Reviews
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Join 971+ users reviewing TracFone Wireless. Read verified ratings and real customer experiences on tracfone.com before you order.
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1.4 / 5
Average user rating
971
Total reviews
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tracfone.com Reviews
Read real experiences from customers of tracfone.com.
Brands may not incentivize or pay to hide reviews.
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Barbara Gordon
March 29, 2026
My husband uses his Tracfone…
My husband uses his Tracfone infrequently, and t hat's how he likes it. So, when he forgot about it, and the phone had shut down, we didn't even know for several weeks! I know. Laugh. Anywhoooo, a young Asian man, yes....Asian man, spent a looong time helping me get his phone back up and running. He went over and above what was expected, and never became frustrated with me. If you don't want bare bones, spend the big bucks. I was very pleased and relieved.
David Webster
March 28, 2026
Poor customer service.
Tracfone does have good prices for various phone service options but there customer service is terrible.
Hao Jin
March 27, 2026
I contacted support via live chat and…
I contacted support via live chat and the agent solved my problem immediately. Highly recommended.
Duke Dufresne
March 25, 2026
How to purchase add-ons for your plan.
I'm writing this to help people. How to purchase add-ons. Go to website, menu, refill plans, scroll down to add-ons. Pick what you want then go through the process when you get a pop- up just close it and continue to pay with PayPal check the box then confirm. I have been doing this since Verizon started making changes and has ruined tracfone as a cell provider.
Tracie
March 23, 2026
Customer service is accessible
Customer service is accessible. And will work with you step by step.
Roy Albritton
March 21, 2026
Internet speed is extremely slow
Internet speed is extremely slow
NK
March 19, 2026
Hit and miss on agents
Some agents are highly skilled and friendly, but others will lie just to make a sale when you contact them for technical support on an unrelated issue.
Tracy Kopp
March 19, 2026
Run the other way!!! Absolutely exhausting experience!!!!!
Absolutely exhausting experience with TracFone.I’ve been helping my 79-year-old father manage his phone account, and what should have been a simple switch to Verizon Prepaid turned into a confusing, time-consuming mess.We were instructed to call a Verizon number, but the representative kept switching between saying he was Verizon and TracFone. No clear answer. We exchanged verification codes around seven times and were told everything was complete. It wasn’t. The transfer never worked.Then came the billing issues. Their website is poorly designed and unclear. Charges went through without any clear confirmation, simply from clicking the button multiple times.Next, we tried to sign up for their advertised multi-line discount plan. It does NOT work as advertised. We even merged accounts thinking that was required. Still no discount.The worst part: you cannot cancel auto-refill online. There is a button, but clicking it does nothing. No confirmation, no change.I had to call customer service and spent 2 hours and 10 minutes on the phone. The representative didn’t even create a ticket until I pushed for it over an hour into the call. That alone took another 40 minutes. Ticket: 1339-75-7487.At this point, we are canceling TracFone entirely and attempting to move the numbers to Verizon. Given everything we’ve experienced so far, I have serious concerns about whether that process will even go smoothly.Biggest issues:- Website features don’t work- Charges go through without clear confirmation- Auto-refill is nearly impossible to cancel- Customer service is extremely inefficient- Confusing overlap between Verizon and TracFone supportI would strongly recommend avoiding TracFone unless you’re prepared to spend hours fixing problems that shouldn’t exist in the first place.
Nick
March 15, 2026
Years of lousy customer service
I had service for years and their customer service had never improved, they never correct the issue and their call center is in another country, language issues. I have to lines and they separated the lines into separate accounts and I don't have access for my daughter's phone, she doesn't either
Carmine Finamore
March 15, 2026
Checking Balance...
TracFone is good but trying to check my balance is a headache. It was once easy to check on TracFone site. Now its confusing and takes me all over the place. After two or three try's with 611611 ,passwords,upper case,lower case,letters ,numbers,. Should be easy as buying your TracFone plan cards at Walgreens. Again,it's a Headache !
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