tousains.com Reviews
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4.0 / 5
Average user rating
20
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tousains.com.
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tousains.com Reviews
Read real experiences from customers of tousains.com.
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Joe O'Gorman
February 26, 2026
Tousains UK is not a UK based company
Tousains UK is not a UK based company. They are chinese and deliver is therefore woeful. I waited 6 weeks for the Hivegyms and 3 months for the suction cups which are useful. I've also heard every excuse under the sun as to why they are late. I'm now going to my credit card compnay to get a refund on the suction cups
Lonnie Allen
January 26, 2026
Ups destroyed the package... support was great though. Identified the broken rail and shipped a replacement same day.
Identified the broken rail and shipped a replacement same day.
Carol Taylor
January 25, 2026
Honestly thought I was just buying a cable machine, but you can do SO much more on this.
The workout PDF they emailed is a game changer—I didn't even know half these exercises existed. It’s basically a full body gym in one machine. Thanks for the guide!
Beverly Lyle
January 24, 2026
Big shout out to the support team! 🙌
My box arrived looking like it went through a war and a few plastic parts were shattered. I emailed them photos, and they actually analyzed exactly what broke and shipped me a full replacement set for free within 24 hours. No hassle, no arguing. Best customer service I've dealt with in a long time.
Jeff Richardson
January 22, 2026
Built like a tank.
Very thick metal frame. Doesn't move when I row.
Rebecca Ryder
January 21, 2026
MY PACKAGE WAS STOLEN OFF THE PORCH!!
Thank god I bought the insurance. They sent a new one immediately. GOD BLESS!
Martha Rodriguez
January 20, 2026
Box arrived a bit beat up from shipping, but the machine was fine.
Took me maybe 20 mins to assemble? Very straightforward. The resistance is smooth, feels just like the machines at my old gym but costs way less. Good buy.
Leah Evans
January 19, 2026
Love how portable this is
I can easily move it from my bedroom to the yard to catch some sun while I row. It folds up so small it hides behind my standing mirror. Perfect for my space.
Allison Miller
January 19, 2026
Shipping was delayed due to the strike, but they refunded my shipping cost immediately.
Great customer service and the equipment is excellent.
Steve Lai
January 18, 2026
Had some shipping issues initially but support was super helpful.
Great machine, worth the price.
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