totwooglobal.store Reviews
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3.1 / 5
Average user rating
294
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for totwooglobal.store.
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totwooglobal.store Reviews
Read real experiences from customers of totwooglobal.store.
Brands may not incentivize or pay to hide reviews.
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BV
April 10, 2026
Good customer service
Had a problem with delivery, but customer service was very good en helpfull. They checked in with me multiple times en came with good solutions. They even gave me a part of my money back as compensation for the wait.
Donna Prothero
March 29, 2026
Excess shipping charges
After placing an order on the 10th of February I received my bracelets on the 18th February. A few days later I was hit with a £59 shipping fee charge from DHL who deliver in the u.k which i now have to pay on top of the 27 pounds I paid shipping and 124 pounds for the bracelets. Avoid purchasing from this company if you want to pay excess charges.
Deborah Essex
March 18, 2026
A pair of sun and moon bracelets were…
A pair of sun and moon bracelets were purchased as my birthday gift from a loved one. The purchase, receipt and tracking was great. Until the package came. It was a car part (red and black jumper clamps no cables). Now what. Will try to call the number during hours if operation but not hopeful. Really thought we dud our best to vet the site. Don’t bother unless you want $198 car jumpers.Update: Customer service responded shipped out a new one that was just received. Wasn’t thrilled about needing to peel the shipping label to get to the original label. Shipping company made error. But we were able to and they shipped a beautiful bracelet.
Caroline Noel
March 13, 2026
Totwo was more than helpful when it…
Totwo was more than helpful when it came to replacing my bracelet that got caught in electrical outlet. I was not expecting their generosity, I’m very appreciative considering the price. Overall, I am so pleased with their service!!!
Leila Fraser
March 11, 2026
Great customer service 👏🏻
Great customer service 👏🏻 The courier company damaged my Totwoo bracelets. I sent the certificate of damage from Evri to Totwoo and was assisted pretty much immediately. Totwoo is sending me a replacement. The bracelets are for myself and my long distance boyfriend - it's a gift for him and means a lot to me! I'm truly grateful and really appreciate the prompt assistance and kindness shown by the Totwoo team x
Jake
March 4, 2026
Con company
Order was never sent, tracking number doesn't work. Emailed them multiple times, said they would look into it but never got back to me and no longer respond to emails
SAMUEL GREGORY
March 3, 2026
bought a pair of mountain and sea…
bought a pair of mountain and sea braclets for my girlfriend some 7 months ago, they can be fiddly to connect at first but you get the hang of it. You do have to have Bluetooth enabled all the time but apart from that, theyll stay connected. Mine stopped vibrating after 7 months but their customer support was very swift and had arranged a replacement in less than a day and i just had to pay for shipping. I was skeptical to begin with because of some of the reviews but im pleased with my experience with them so far :)
Adam Warner
February 21, 2026
I have had £45 taken by this company…
I have had £45 taken by this company and have had no product sent or refund made. They are now no longer replying to my emails and have just taken my money and ran with it.
M C
February 20, 2026
Don't do it- Cheap Jewelry & Horrible App
Don't do it! Jewelry is CHEAP and of bad quality. Even worse is the app you must use with it. It will constantly send you notifications, even without your use of the Jewelry and when you go to change thr notifications settings, you can't turn them off otherwise the Jewelry is useless as you will no longer have it buzz when your significant other sends you a message. Oh and even worse, when going to return this pile of crap, you have to go through a "review" process to be "approved" for the return, pay return shipping and even send photos prior to the review process for return of the items to get a return address. This company is a fraud and would never ever recommend them. Spend your money wisely with a more reputable business. Terrible!
Wendy
February 16, 2026
Item not delivered and unable to make contact
Ordered a bracelet on 31 January and it still hasn't arrived (16 Feb). The tracking information web link is broken and doesn't work. I input the tracking number to the royal mail tracking website and it states tracking information unavailable as they can't locate the package. Emailed three times and got no response, tried using the website chat function but no one comes online and I'm left in some sort of holding pattern. I wouldn't bother ordering from here! I can't even seem to get a refund! I will be contacting my card issued to see if they can sort it!
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