totencarry.com Reviews
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3.4 / 5
Average user rating
201
Total reviews
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totencarry.com Reviews
Read real experiences from customers of totencarry.com.
Brands may not incentivize or pay to hide reviews.
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cynthia strudwick
March 22, 2026
Poor Design
I purchased a roller duffle bag to use on a vacation.The design is terrible,there is no protection from scrapes and drag marks at the bottom of the bag when bag is standing upright. Only 2 small stands,legs, holder etc whatever you want to call them. They do nothing to prevent any damage on the bottom when the bag is packed. The bag drags terribly with only 30 lbs. inside. I'm so disappointed and left with damaged luggage. I have purchased at least 10 different sets and items because I so loved your luggage,after this problem I doubt I'll buy again. I was told I'm not entitled to a replacement. Wow,show me how you really care! You have lost a valuable customer Thank you
Howard Henry
January 12, 2026
Outstanding Product and Customer Service
It is unfortunately rare that I make an online purchase and receive a product that exceeds my expectations. I bought the Signature Weekender Duffle bag and I was totally impressed that it arrived within 4 days, came in a great storage bag and the actual product was amazing. I travelled with it and it accommodated all of my carry on items, was easy to carry over the shoulder and easy to roll. The quality of the product is very well designed and well crafted. I had a slight issue that once reported was handled and resolved quickly without a lot of delay or back and forth. The responsiveness is great, the follow through is excellent and I appreciate how they stand by the quality of their product.I highly recommend this company and I will be using them again and definitley for gift giving. I am happy to fully endorse Tote and Carry and refer to my friends.
Latee Jae
December 11, 2025
I purchase xmas on Nov 28th on the logo…
I purchase xmas on Nov 28th on the bogo sale. I reached out for an updated. No tracking just a order confirmation. The number does not work and the email is AI. Customer service is bad. I've purchased in past with no problem. Last purchase with this company. If I ever get my merchandise.
Sharon Johnson
December 10, 2025
Poor Quality and Customer Service
Received a luggage set in September as a gift, just used it this week for the first time and it started to peel, tried to contact customer service about replacement but they don't respond. Poor customer service means they dont give a damn about their customers and they don't want to honor their "warranty" My first and last purchase with them.
Khadija
December 10, 2025
Terrible customer service
I ordered a luggage set that was delivered to someone else’s house December 4th and today is December 9th. I’ve emailed multiple times everyday, called the customer service number, texted the number they provided still no response. The chat icon on the site doesn’t even work. They’re just ignoring me. To say the customer service is bad is an understatement. Do not buy from them
Jereleine Ward
December 6, 2025
This company used the bait and switch…
This company used the bait and switch on their website, as well as, on the Shopify website. Listed the item for half price, and charged me full price. Deceptive, use extreme caution when shopping with this company.
Kayla Boo
December 4, 2025
I was once a big supporter of Tote N…
I was once a big supporter of Tote N Carry, having purchased sets for myself and gifts for others. I’ve experienced everything from poor customer service to preordering only to have the item discontinued - but the most egregious is around the quality of their rollers. I have 4 rollers (2 large, 1 medium and 1 small) and EVERY SINGLE ONE has failed me. I travel for real and I really wanted a full matching set. Broken wheels, broken undercarriage, faulty zippers, hardware falling off, handles coming unstitched - the works. These bags may be esthetically pleasing but they are hardly functional. And despite my consistent support, I’m out $$$ and no guarantee from the company on their product. All of my bags are less than 3 years old and because they only “guarantee” before 1 year I am SOL. What kind of company can’t stand behind their products? Terrible!
SA Cornegy
November 25, 2025
Horrible experience start to finish…
Horrible experience start to finish Purchased in a BOGO promotion now I understand why they NEED that promotion. Kept it bagged until night before travel broken zipper when opened. Sent an email they replied they would replace, no need to return. Here is the kicker I need to pay 20$ for the shipping.???? I’m inconvenienced you do t even want it back and I should pay to ship. No Thank you!!! Lesson learned and they are not BBB Accredited..Ya Think check the reviews FIRST Next time!
Kenneth Beverley
October 22, 2025
Just throw it in the Bag
Im a new loyal customer to the brand. The website is user friendly. When its comes to quality, light speed delivery, great prices and wide selection. Tote&carry checks off all my boxes. There staff is friendly and professional. They have the best sales.
Mindy Boldon
October 1, 2025
They did not honor their warranty
I purchased a backpack and I purchased in October 1923 the stitching is coming out out of the backpack and I have not even used it 15 times and I’ve never stuffed it heavy. It’s in brand new condition and at first I was told that’s not manufacturer malfunction and then after a second reaching out to them, I was told that I missed the five year warranty by two months they do not stand behind their material. There’s no reason the stitching should’ve come out of this backpack for the cost that I paid for it and to be used so a few times and very carefully used I keep it in the dust bag.
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