totalwine.com Reviews
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2.0 / 5
Average user rating
165
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for totalwine.com.
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totalwine.com Reviews
Read real experiences from customers of totalwine.com.
Brands may not incentivize or pay to hide reviews.
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Lila A Mazzone
March 12, 2026
Every time I go into the store close to…
Every time I go into the store close to my house the man working in the wine and champagne section just keeps harassing me over which selections to make. I try to hide from him but he is always there. It is the West U store. He just wants me to buy his selections which are all horrible. I now order online just to avoid this man. Total Wine is becoming like Specs and trying to push certain bottles. So annoying , beware of this man.
AV IT
March 2, 2026
Orders NOT delivered in provided time…
Orders NOT delivered in provided time slots, they just forget.Customer service "Clueless & Rude"We'll be switching to some other vendor.AWFUL!!
customer
February 26, 2026
Awful awful customer service
Awful awful customer service. Placed an order on line for delivery. Delivery never came- store “claimed “ they tried to deliver- was home the entire time. Nothing on the app or text. NEVER ordering from them again!!
GERALD WILLIAMS
February 24, 2026
This is about their website.
This is about their website.They continually require you to "prove you are not a bot"? and then when you do they continue to ask you to repeat the procedure multiple times with no end.I thought they were in the business to sell wine. I guess I was wrong: they just want to P Off their customers. Mission accomplished! wake TFU management!
T F
February 18, 2026
The worker was very rude when talking…
The worker was very rude when talking to us when we asked a question she got very nasty with her words. Very bad customer service by the so called manager. She need to be fired. Racist people.
Kim Klieger
February 2, 2026
Service is everything
I stopped in to get a couple of wine boxes to safely move a collection of wine I had previously purchased. A cashier was very helpful and assisted me in selecting boxes that would work perfectly.However, as I was leaving the store, I was stopped by another employee who told me I could only take the boxes if I made a purchase. I explained that I was already a customer, but she dismissed that entirely. She then offered alternative boxes that were completely unsuitable. Ultimately, she took the boxes away, and I left empty-handed.I walked across the street to Specs, where they were more than happy to provide as many quality boxes as I needed—no hassle, no attitude.Needless to say, Specs has earned my business going forward. Unfortunately, this experience reflects a clear lack of customer-focused service at Total Wine, and I won’t be returning.
Josh King
February 2, 2026
Ordered 4 bottles of wine a 2 bottles…
Ordered 4 bottles of wine a 2 bottles of liquor and had 2- 12 packs of beer delivered. Sent it back and the only option is to have it delivered tomorrow. Not thinking it will be correct tomorrow either but we shall see.
Scheckey
January 28, 2026
Visit Ben at Total Wine in HB!!!
The Huntington Beach Total Wine is one ofthe best of all the TW stores. Ben was so incredibly helpful, knowledgeable, patient & kind. I will make an effort and drive the distance to shop there again.
Heidi Zurcher-Neely
January 21, 2026
House Pomagranite liquor is awful!
Good selection, good prices. However, looking to pick up another bottle of pomegranate liquor, sales rep recommended their house brand (which is supposedly made by a higher end producer) as a good buy. Used it to make a pomatini and it was awful. Tried it a second time, adding a little more liquor, and still awful. In addition, a few drops ran down the outside of the glass onto the bar top and left a bright red ring which required scrubbing to remove it. That suggests there is not much of a pomegranate in the liquor, it's all tasteless red dye.
Dean Bailiff
January 19, 2026
Their online ordering and delivery need…
Their online ordering and delivery need to be completely revamped. Most of the time I try to order the cart doesn't work, I tried a few different browsers. I did finally get the site to work and place an order for delivery the next day. Then realized I needed to adjust the delivery time. You can't easily do that. I had to call customer service, they can't change it either, they have to cancel the order. (then told me 7 to 10 days for a refund...what?) I then tried to reorder, but cart not working. I gave up.
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