toryburch.com Reviews
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1.6 / 5
Average user rating
299
Total reviews
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toryburch.com Reviews
Read real experiences from customers of toryburch.com.
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OMOJ
March 26, 2026
website order issue
been patient trying to place an order since 23 March and several conversations with customer service via email and over the phone, yet no resolution. My card goes thru as pending because the order is not confirmed on the website.I was asked to wait 24-28 hours which I did, yet no joy
Charlene Scheer
March 12, 2026
Purchased 2 pairs of boots Banana…
Purchased 2 pairs of boots Banana Chelsea Boot and Turnlock Heeled Ankle boot. Both pairs of boots were defective. Material on the bottom of both these boots started peeling. Not just a little bit but a lot where it was causing a tripping hazard and material was sticking out of bottom of my boots. I returned both pairs and over 1 month ago and still haven't received my refund. I've called 3 times and they are giving me a diffult time in returning my refund. Still haven't gotton a reply.
Meri Yerem
March 4, 2026
Everything was fine and smooth.Quick…
Everything was fine and smooth.Quick delivery and excellent service.
Charmaine Harmon
February 28, 2026
This retail company need to look into…
This retail company need to look into getting better Delivery companies to deliver your high priced items. When someone purchase something you expect to get your order. These delivery companies yall are using is ridiculous. Veho for one lies saying they attempted to deliver knowing damn well they didn't try to deliver esp I work from home.Did not ring my bell or call. The first time I ordered some shoes it was delivered my doordash..wtf I thought door dash delivers food only. I want to remain a consumer but GYSTG and stop charging consumers for your high priced items to get delivered by these guessing ass deliver driving companies frfr. The tracking apps are lies. Come on Tory Burch get it together. Stop being sorry and correct these issues consumers are having
Riya Kwatra
February 25, 2026
I ordered a small romy suede bag from…
I ordered a small romy suede bag from the website. But when I received it, I realized it was too small for me So I asked for exchange. They told me they don’t do international exchanges so i initiated my return where they mentioned i will get refund for only bag excluding shipping charges and have to pay shipping charges to ship it out. I returned it they didn’t even refund me taxes and lost almost $130 in this transaction. Honestly, never expected this kind of thing from such a big company.
Trina M.
February 23, 2026
Ripped Off
This being my first time ordering through Tory Burch and will be my last . They are FOS. They had my items delivered by 3 party (DoorDash) I didn’t know they even delivered packages Im under the impression they only delivered food. They trust they people to deliver my item to a closed business and my package was stolen not thinking to deliver on the next business day which would have been the right thing to do but I was told I couldn’t get no replacement or refund after I spent $424. Horrible customer service and unprofessional. I think I may need to file theft charge and include Tory Burch on it. I just wanted my redemption so I can my item in-store or gift card. Don’t tell me sorry. I will file charges to my money back. I’m not going to just sit back and lose $424.
Laura C.
February 17, 2026
That was the second bag with quality…
That was the second bag with quality issues so I decided to contact the customer service. They told me to send the bag back and I would receive the money back. Now I received a message that I will get a gift card, I paid the bag with a gift card from the last order with quality issues, and I would get the rest via PayPal back. Now I don‘t have the bag, I can’t do anything with the gift card, because I will never order again in this Shop and the money on PayPal is still not back!!!! Never ever again Tory Burch!!!!
Shweta Singh
February 5, 2026
Awesome Authorities.
I recently had an issue with a return, and I truly appreciate the way Tory Burch handled it. Their team followed up and gave a perfect solution. Thank you for resolving it professionally.
Natalie Smith
February 2, 2026
Disappointing experience at the Tory…
Disappointing experience at the Tory Burch Chadstone store. The staff were unhelpful and didn’t seem interested in assisting at all. I picked up a pair of shoes that clearly had a 15% sale sticker on them, only to be told at the counter that the sale had ended a couple of days ago and the sticker was “forgotten” on the product.That’s not the customer’s fault. If a sale sticker is still on an item, the store should honour the advertised price, especially when the mistake is theirs. Instead, there was no effort to resolve the situation or offer a goodwill gesture.Poor customer service and disappointing handling of a simple issue. Definitely not the level of service I’d expect from a brand like Tory Burch.
Fatima
January 29, 2026
Worse customer service ever
Worse customer service ever. You tell them something and they do the opposite.I don’t know how they hire such dumb people to work for them.
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