toolnut.com Reviews
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Join 96+ users reviewing The Tool Nut. Read verified ratings and real customer experiences on toolnut.com before you order.
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2.2 / 5
Average user rating
96
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for toolnut.com.
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toolnut.com Reviews
Read real experiences from customers of toolnut.com.
Brands may not incentivize or pay to hide reviews.
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Saleem al Kinani
December 23, 2025
Deceptive or not honest business
I bought four sets of pencils which is showing in the picture they put two pencils in each set, after paying $105 for them they sent me only four pencils, I thought it was a mistake in the packaging, so I emailed them politely. I received email informing me that each set includes only one pencil and they said we meant one pencil even though we put two pencils in the picture. I told them could you please send me the other four pencils but unfortunately they Declined my request so I politely asked for return and refund they responded ok but they said I have to pay for all the shipping and packaging fees. I told them it’s not fair that I be responsible of a mistake done by you. You made the mistake of putting two pencils not to be. It looks like they don’t care about being honest or not with a client. Honestly and trustworthiness is not a priority for those people who run this business. Pathetic and unfortunate.
TROY NEWMILLER
July 26, 2025
Cheapest prices for high quality tools fast shipping for free
First of all the order was very simple I got an outrageous deal and and was wondering if it was a scam or something because it was so easy , the packing was so good that there's no way anything could have been damaged in the shipping , toolnet.com give me the best quality tools for the best possible price anywhere else I could find and the insurance was the best coverage for the longest term for the best price so you can't beat any shipping was fast and free after a certain amount of money you spend on my assuming , so I just wanted to give Tool Nut a big shout out cuz I'm very impressed and it's hard to impress me believe me !
Loren Woirhaye
June 1, 2025
This place has attractive prices and…
This place has attractive prices and terms but man, they have been slow to ship. Day 32 and my order is still marked as "processing" on their website tracking feature. If you're in a hurry...
Arthur Schalow
March 10, 2025
I ordered a Milwaukee track saw from…
I ordered a Milwaukee track saw from Tool Nut. Spent $1200 for their most comprehensive set. The 3 packages arrived as scheduled. However, their guide rail bundle arrived by Fed Ex with only (1) 55" guide rail. I immediately contacted Tool Nut and got a response from Caleb who told me to wait 7-10 days to see if the rest of the broken bundle would arrive. the end result is they said I could file a dispute with the credit card company, otherwise there was nothing they would do. Incredible!!
Dee Howard
February 28, 2025
Bought a "new" Dewalt hedge trimmer
Bought a "new" Dewalt hedge trimmer. The box was previously opened. The tool was defective. Tried to return and get money back and or replacement. They did everything possible to make it impossible to return tool. NEVER BUY FROM THESE AXXXXS!!!!!!! I never give up - but after a month of their games I gave up.
gsoguy
February 5, 2025
Highly Recommended
Tool Nut is my preferred source for Festool products. I have always received my orders promptly and undamaged. I recently needed some assistance from their Customer Service department, and Caleb S. was able to resolve my issue immediately.
Oscar
November 7, 2024
They will charge you for an item they…
They will charge you for an item they will never send then give you the run around about a refund . Please stay away from them
Bill White
November 7, 2024
Advetise free shipping - and then they charge you. Avoid
Advetise free shipping, go through the order, and what a surprise. They charge shipping. Bait and switch. Tried to get help, just some useless chatbot.
shawn goodyke
October 13, 2024
I ordered a Milwaukee Vacuum from them
I ordered a Milwaukee Vacuum from them, after I received it and went to use it , it was non functioning. Sent in video of it not working, shipped it back(at my expense) and was issued a refund instead of a new tool. which was fine, but the tool cost 170 and some change while the refund was only 130 and some change. very disappointing for a first time buyer. probably won't order again from them.
Jake Lopes
October 5, 2024
Quality service is trash
Quality service is trash
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