toms.com Reviews
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Join 263+ users reviewing TOMS (US & CA). Read verified ratings and real customer experiences on toms.com before you order.
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1.4 / 5
Average user rating
263
Total reviews
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toms.com Reviews
Read real experiences from customers of toms.com.
Brands may not incentivize or pay to hide reviews.
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Guernsey Family
March 13, 2026
Pricey, poor quality sandals
I have bought two pairs of Toms sandals - the second pair being an identical replacement after the straps prematurely came away from the sole of the first pair. I thought it was a rogue fault however, wouldn't you know it, the same fault in the same place on the second pair a few weeks into my holiday. Hugely disappointing as these are quite pricey sandals and, despite being very comfortable, clearly just poorly made. Shame on you Toms. I have given 2 stars (instead of 1) given the comfort factor. I will not be buying Toms again.
Lucia Villela
March 12, 2026
Purchase this pair of shoes only used…
Purchase this pair of shoes only used them once and the sole came apart.
Genesis Eligio
February 24, 2026
HORRIBLE RETURN SERVICE!!
HORRIBLE RETURN SERVICE!!! I had to contact them for my return label, after waiting for days. THEN had to contact them AGAIN for my refund after dropping my package off days ago! So dumb and lazy Never purchasing again.
Yvonne W
January 21, 2026
Shoe size was not accurate compared to…
Shoe size was not accurate compared to earlier purchases of Toms. Size 8 was like a size 7. $15 delivery fee paid on purchase, $15 delivery fee to return, $15 "restocking fee" - $45 out of pocket for shoes that I didn't get! I would NEVER order from Toms online.
Peter
December 31, 2025
Shoes did not arrive. Toms or Fed-ex
Shoes did not arrive to Vancouver area. Fed-ex showed delivered but looking at the delivery picture, it is definitely not my front door they were dropped at. They haven't in 2 weeks replied to my multiple contact attempts, I had to last minute but a different Christmas gift. FedEx replied saying delivered, contact toms , it's their issue!
Carly S.
November 10, 2025
For your wallet and sanity, avoid at all costs.
I only realized after buying the shoes that TOMS charges a $15 restocking fee if you need to return them. I did, because the shoes were far too big. The return process was also a pain. If you don’t have a printer at home, you’re out of luck. Their shipping partner requires several printed and signed pages, so I had to go to Staples and pay to print everything.It’s now been four weeks and I still haven’t received my refund. The package is clearly stuck in transit (not my fault), but TOMS refuses to refund me. In today’s world of online shopping, that’s ridiculous.To make things worse, there’s no way to leave a review on their Canadian site. From what I’ve read, even if you can, it has to go through moderation before being posted.Online shopping should be transparent. TOMS isn’t. I’d avoid them completely.
Lewis Rand
August 10, 2025
Bought to pairs of Trvl Lite
Bought to pairs of Trvl Lite, one to wear daily, and one for dinners out etc. the second pair have been worn ~5 times, look brand new, yet the entire sole has peeled away from the shoe. Complete glue delamination, I can’t wear these anymore. Complete waste of money.
SandyA
July 23, 2025
Beware: No Refund Policy for anything
Consumers beware with the “free shipping”. The shipping auto applies from free shipping to a charge at checkout. Also, if the shoes are less expensive now and you placed an order a couple days ago, you will not get a refund for the price difference. Customer service is a joke; they have a no refund policy. They clearly do not care for their customers. Just another corporate brand.
Jenn Loveday
July 9, 2025
Bought two different pairs of shoes the…
Bought two different pairs of shoes the same size, intending to keep them both. One fits great the other is too large and now I’m slapped with a “re-stocking” fee to return them!? That’s just lovely… I wish that was made more clear prior to placing the order.
Susan
April 30, 2025
Worst Customer Service
Horrible customer service - ridiculous timeline to credit original form of payment after shoes returned. Multiple emails sent with poor responses - basically they replied 'it takes awhile to process your refund"! Had to mention calling my bank before someone actually looked into why the refund hadn't been issued.Additionally, they charged a restocking fee. It took over 3 weeks to get my credit. No wonder people use Amazon so effforlessly.
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