tommybahama.com Reviews
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1.9 / 5
Average user rating
91
Total reviews
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tommybahama.com Reviews
Read real experiences from customers of tommybahama.com.
Brands may not incentivize or pay to hide reviews.
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Lucie kay
March 16, 2026
Ordering the same item three times and…
Ordering the same item three times and still getting the wrong one is exhausting—especially from a big brand like Tommy Bahama where you expect the process to be smoother. And waiting 3+ weeks for a refund on something that expensive just adds insult to injury.
Mark
March 11, 2026
Put sale on effective Saturday morning…
Put sale on effective Saturday morning but don’t staff warehouse until Monday. Take the cash when ordered placed but 4 days later still haven’t shipped. When call customer service they just say sorry. Seems like cash grab by someone about to go bankrupt.
Bobby Mac
February 19, 2026
Deceptive business practices beware
It takes three months for Tommy Bahama to process a return. They do not share that information on their site or anytime during the purchasing process.
The Daily Vee
February 15, 2026
Don't Fall For It! Too Many Emails and NO DISCOUNT as Promised!
Signed up for "15% Off First Order" and when I finally received the code (after SO MANY marketing emails!) the code didn't work. I took the time to call and place the order instead. Of course, the item I was trying to buy was excluded. Even though the text I received with the code stated nothing about exclusions. Neither did the email. Only that the discount would apply to my "first order." Nope. Hard pass. I feel scammed. And bullied by all the emails. Go elsewhere!
David Piper
January 28, 2026
Save your money from a failing vendor
Save your money from a failing vendor. Tommy Bahama was once a premier brand, but quality issues and poor customer service have reduced them to selling gift cards and $75 t-shirts - clear desperation. I'd doubt they last another year. I have purchased at least 30 shirts, but they seem to fall apart within a year or two. The last straw was a shirt that bled when it got wet. That's unacceptable for a luxury brand.
Janette anne
January 23, 2026
Tommy Bahama Award Voucher Worthless
Very Unhappy with Award Voucher, once you use it you can't exchange or return. So if your item does not fit etc, it is gone.
Richard Cordero
January 16, 2026
Stay away from this brand
Stay away from this brand. I sent $125 for a Disney shirt. Used it once, washes it per the instructions and by itself. The shirt shrunk ridiculously!!!!! From XL to M at best. Barely covers my stomach. They are not willing to make it right even after multiple attempts. Temu has better close than this.
R
December 10, 2025
Fast shipping and really nice colour
Fast shipping and really nice colour, design and materials. Made in Vietnam NOT cheap nasty china. I don't understand what all the bad reviews are about? I find this brand luxury and beautiful. I was shocked at how good my dress was, it's a cotton and spandex blend and made so light like paper so in the heat it's like I'm wearing nothing. It doesn't wrinkle so I can take it on vacation and I'm hoping they follow through with the $50 gift card for purchases over $250 because I'll be waiting for it to buy more clothes. The dress isn't too short but it is big so I'm guessing it's the proper size large not how these fast fashion cheap crap brands say large and it's more like an extra small, another trade mark of china made junk. Not this brand!!I'll go in person to the store next time as this size seems larger on me.
customerTim D.
December 7, 2025
I have to start off saying I’ve been…
I have to start off by saying I’ve been going there for 30 years love the old spot the new spot I have to get used to They got rid of the bread, disappointed about that. The new bread is not as good and I have a suggestion the old spot you could probably turn that into a Marlin bar downstairs just a thought Tommy Bahamas,
Darine Chely
November 29, 2025
Last night
Last night, I dined at Tommy Bahama and had an experience that was disappointing on several levels. Before being seated, I discreetly explained to the manager (Stacey) that I planned to use a couple of coupons and a gift certificate and asked that the server not mention this in front of my family. I stressed that I wanted to handle the payment privately.Despite this request, the server (McKella) brought it up three separate times in front of all my guests. After the first incident, I reminded the manager, but nothing changed—the server proceeded to mention it again and again.Additionally, the server repeatedly addressed my husband and me as “Babe,” rather than using appropriate terms such as “sir” or “ma’am.” This is a basic customer-service standard, especially at a restaurant of Tommy Bahama’s caliber.We also encountered safety and quality issues. We ordered the seasonal dessert—bread pudding—which arrived in a hot skillet. No one advised us that the skillet was extremely hot, and I ended up burning my skin as a result. This morning I have blisters.Finally, I ordered the lobster cappellini. The lobster was tough, overcooked, and completely lacking in flavor. My daughter tasted it as well and had the same reaction.Overall, this visit fell far below the standards I expect from Tommy Bahama. Unfortunately, I do not plan to return anytime soon.
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