timberland.com Reviews
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1.4 / 5
Average user rating
1043
Total reviews
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timberland.com Reviews
Read real experiences from customers of timberland.com.
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Jason
April 3, 2026
No problems so far.
I have brought several pairs from their online store, no issues so far not sure about the negatives on trust pilot I haven’t needed to say a bad word yet.
Bernadett
March 31, 2026
Do not worth the try and money
I was very happy with my first pair of boots. It lasted for 2 years. So I thought I will buy normal shoes from them too. I was happy and it was comfy. Then after 7 months even before but didn't report as I had better things to do, I reported that the filling came out of the heels from inside. Then had to send photos as well. Then I got back an email it is normal wear and tear, so the warranty does not cover. So I am asking how it is possible that you expect from a very famous very expensive company who you pay hundreds for a pair of shoes to be damaged and have feet pain after 7 months and it is not covered under warranty. I paid a lot and expect good product in return. This is nonsense. I won't ever buy from them again
John
March 12, 2026
Unable to returnPro women’s radius sneakers
Pro women’s radius sneakers arrived two days late.They did not fit and my feet pronated in them as arch support is inadequate for my feet.When I called to return them I was told that because it was a sale item they were NOT returnable. I do not see a no return statement on the order sheet.Allegedly a supervisor was contacted but the message was the same with an added suggestion that I give them away.I have never ordered shoes from any other company that I could not return if they do not fit.This has been an unsatisfactory experience with Timberland.
Wes Grant
March 10, 2026
I have been Buying Timberland now …19years
I have been Buying Timberland now since 2007Best Comfort and durability from Natures finest materials
Emily Perry
March 9, 2026
I bought a pair of boots in October
I bought a pair of boots in October. By February the sole had split. Considering these are supposed to be the industry standard of hiking boots, I expected them to last multiple seasons. I am horrified I spent £150 on boots which I only wore out and about, and they split. It's shocking. I tried to get a replacement but it was impossible. Apparently it's considered "wear and tear" which makes so sense when I didn't even use them for what they were made for
Kim
February 27, 2026
Customer Service Failure
I ordered a pair of boots that were never delivered. Per the carrier there were too many labels on the box for it to be delivered. Timberland customer service said they would issue a refund (original boot out of stock) and send me a free expedited shipping coupon for my next purchase. They refunded me the cost of the boots but only partially refunded the shipping. When I tried to use the shipping code for a different/replacement pair of boots it failed to work. I spent over an hour on chat and phone calls trying to get the complete refund and to try and get the new shipping coupon to work. Their solution was for me to pay the full price of the expedited shipping and they would refund me later. I hesitated to take this option since they weren't even able to fully refund the original shipping fee, and the expedited shipping fee was more than the cost of the boots themselves. Eventually I realized they were wasting my time and ended the call. Very poor Customer Service!
Jay B
February 25, 2026
Slowest shippers in the industry bar none.
They get a five star for the quality, comfort and design of their hiking boots; however, they get a zero for customer service. They are the single slowest shipping company out of any company I have ever dealt with. It takes two weeks to get shoes. When you call to find out why it takes so long, expect 15 minute hold times. I can't stand companies that place zero emphasis in customer service. Perhaps this is the reason why they have such a poor rating on Trustpilot. It’s a shame because I love the product. With this being said, Service is More Important than Product. I have never loved a product so much while simultaneously disliking the company.
Lowie
February 17, 2026
So so so bad
Paid for shoes, didn't arrive. They tell me to wait a total of 6 weeks before any results of their investigation. Meanwhile, no shoes, no money. Luckily PayPal stepped in and reimbursed.The support is just copied pasted basic messagesWill never buy from Timberland again, not even in shops
Sharon Meldgin
February 12, 2026
I purchased Women's Solace Slip-On Work…
I purchased Women's Solace Slip-On Work Sneaker, and they were very on sale. They are definitely not slip-ons and super tight. I have always worn this size, but these seem small. Because they were on sale, they won't return them. I chatted with a person who said I could through warranty. After almost finishing the chat went dead so I called. They told me I was misinformed and they couldnt be returned. I wasn't aware of this because I have never ordered from them before. I don't recommend these shoes or company. Poor customer service.
Ian row
February 12, 2026
Boots fell to peices after 8 weeks…
Boots fell to peices after 8 weeks scaffolding, and they did not help at all, 100% waste if money do not buy from these they should stick to making bang avridge clubbing shoes
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